Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 3373 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are impressed with the JBuds Air Sport True Wireless In-Ear Headphones for their sound quality, fit, battery life, comfort, and price. They appreciate the crystal clear sound, secure fit, long battery life, and comfortable design. However, some customers have mentioned that the volume could be louder and the touch controls can be difficult to use. Overall, these earbuds offer great value for the price and are a popular choice for those looking for a reliable and affordable pair of wireless earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,373 reviews
  • Rated 2 out of 5 stars

    Not as good as they say they are

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only for them few months ago and they completely stopped working for me….

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    NOT Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth it, hardly connect to my phone, I would never recommend buying

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey SHawnj,
      Sorry to hear of the connection/pairing issues that you ran into. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may further troubleshoot, and walk you through functionality.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was not good. They were very hard to connect.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Do Not Purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iwould give 0 stars if possible. Left one stopped working/charging one week after purchase. The one week it did work volume kept going up and down on its own. Horrible product. Not going to deal with it. Just buyimg a new set of wireless head phones to work out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for people that don’t sweat a lot they’re not actual active body proof!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you squared away under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    cheap imitation of JBL

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to return 2 pairs before I got a working pair would be good product if they weren't so defective 1st pair one pair didn't work 2nd pair after returning 1st pair - one pair didn't work 3rd pair - works fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a waste of money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product sound wise was okay, but the right earbud stop working in less then 2 months. The funny thing is I just bought these earphones to fly to Korea since I'm a military soldier. Don't waste your money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Liked the idea of this

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return as the left earpiece didn't work, but the 2nd one I got I love. The 2nd one works great!

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Redfish,
      Perfect:) Please always feel free to reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t if you ever have any q's or issues.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    JibJab is a No Buy No Brainer.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible set of earphones. Arrived with a hardware issue. Clicking noise in ear buds. When I contacted them about replacement they refused to send a replacement until I destroyed the other pair. I will never purchase this brand again an encourage others not to.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't hold on to ear good enough, kept falling off. Ear got sore after 10mins of wearing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing wrong with these ear buds. They are comfortable, even with glasses on. They are lightweight. They have great battery life. They have good BT range. Overall they are good. While sound and comfort are good, there really is nothing great about these earbuds outside of battery life. The controls even make sense. I give them credit for having controls in the earbuds, too many others make you rely on your phone for controls. I have a couple issue with the design of the case, but this is really nitpicking as I complain about this with almost every wireless earbuds I see from JLab. The charging case is nice, but the buds are in there backwards. The left bud is on the right and the right bud is on the left. I don’t understand why they do this. This is simple enough to get over, but just annoys me for some reason. It would be easily fixed by putting the door on the other side of the case. I get over it by opening the case so it opens down rather than up. Beyond that, the ear pieces will snap in magnetically in the case. They charge quite quickly. The case also has a built in charging cable, I do like this as one fewer cables to carry. The ear cups are comfortable, but there is a memory foam ear piece that seems like a really nice add if you like the feel. Personally I felt like the memory foam felt like a ball of cotton in my ear. It was snug and really made the buds sound good, but they just felt off which took away from the comfort. You may like them, so I am not docking any stars for that. Like I said overall, these are really good. Great for a workout and won’t break the bank if you lose or break them. I would recommend these to most anyone looking for a pair for the workout bag.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    One headphone stopped working

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear bud stopped working. Works intermittently. I keep them charged and checked the settings on the app. Still an issue.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry about this. We'd be happy to help you get a replacement. Please email us at [email protected]. jlabaudio-conv

  • Rated 2 out of 5 stars

    Get what you pay for

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is just average even with the equalizer settings. Hurts my ears after a while.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you.-JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Just Ok

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit my ears too tight. Past the date to take them back. Now, I am stuck with them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NAt52

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    defected and I returned it didn't live up to the battery life

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for everyone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't stay in your ear very well! Echos during calls and hard time turning them on and off.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey MeMa,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought these for a Christmas gift and they loved them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jlab

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to put on your ear, hook not that good, it would be nice if hook can adjust

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Comfortable but not loud enough

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is OK but the sound is too low even with the volume turned up.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Ok if not driving

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to hear when moving around or driving. Great for listening to music. Not noise canceling.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Tony2,
      Although not noise cancelling, the jbuds air should be putting out 100 db, enough to block out the outside world. Sounds like a defective unit, our apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

Sponsored