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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 3373 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers are impressed with the JBuds Air Sport True Wireless In-Ear Headphones for their sound quality, fit, battery life, comfort, and price. They appreciate the crystal clear sound, secure fit, long battery life, and comfortable design. However, some customers have mentioned that the volume could be louder and the touch controls can be difficult to use. Overall, these earbuds offer great value for the price and are a popular choice for those looking for a reliable and affordable pair of wireless earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,373 reviews
  • Rated 2 out of 5 stars

    No good at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate them , hard to use and poor sound quality and weird

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Ehhh

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok headset. Nothing tremendous. Took them back and bought the powerbeats

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product already not working, in addition it does not come with extra ear buds only one pair that doesn’t fit . In addition earbuds have logo that imprints your ears. I will be returning this product today .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    This is not noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly represented Description on package is severely misleading

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Leigh, we are sorry if there was confusion with this product. These are not Active Noise canceling earbuds if that's what you're looking for you are going to want to buy the Epic Air Sport ANCs. If there is something we can do to make it better please give us a call. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Will not hold a charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will not hold a charge. I have tried every tip from YouTube videos to the instructions that come with the package but they will not get passed medium battery level. The great thing is they have a 2 year manufacturer warranty and I will be able to get them replaced.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey, yes! Please reach out as we are more than happy to help process your warranty claim. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    These suck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fell off my ears a lot specially when i sweat. Whats the point of it hooking over ear?

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for your feedback. We will be sure to take note of this. jlabaudio-conv

  • Rated 1 out of 5 stars

    Ear Buds would not charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible…Ear Buds wouldn’t charge after having them for 2 months

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Do not waste your money,,,,

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good. You would expect them to last longer than a few months. Left side seems to be charging but has no power when you put them on. Tried many times to manually power on , no go... Should have bought na different brand

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Decent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent for the price... I guess. ...........

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really big for my ears and bulky. Not fun to wear

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Wireless Freedom and a case that charges - NICE!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No wires between left and right - that's what you get here, along with a case that has a battery that recharges your headphones while they are in it for a grand total of 40 hours worth of play time (runtime between in-case charges is 6 hours) - not bad at all! Fit is awesome once you find the right ear piece size - I had to go with the large gel, but medium and small are included as well as some that are a foam which expands to fill your ear. The sound quality is the only thing I could say needs improvement - there's 3 built-in EQ settings, but none of them feel quite "full" enough and none have bass that is punchy enough - not bad though, not bad by any stretch of the word! It will take you a little while to learn the "gestures" to control the headphones, but once you do it's a lot of fun! Great buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyers Remose.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get this at all. While its good for having during a workout, the sound quality is abysmal. Just buy buds or other earpieces.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    its not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 30 minutes using, I started to feel uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a replacement unit under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Sport headphones that don’t work I tried two pairs Neither worked after an initial use Have seen prior comments suggesting they are not sweat proof I would concur

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is ok, I’m returning them because there shape hurt me ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for running

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for running but the sound quality wasn't good. Every time my foot came down there was a pounding in my head. I returned them two days later and bought a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Dynamite Powerhouse Buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After testing these JBuds for the last several days, I have to admit that I love them. From the long lasting battery life (6 hours), to the sweatproof IP66 rating, to auto connecting to each other, to stereo phone calls, to rapid charging, and the Be Aware audio. Connecting to my iPhone XS was simple and was unremarkable. Music was crisp with well defined highs and a good amount of bass. I'm an avid walker, and I was tired of my headphone cords getting caught during my exercise routine. Enter the JBuds and all of a sudden problem solved! Personally, one of the most important things to keep in mind is how comfortable the JBuds are. If they hurt your ears, no matter what the quality of the product you lose. I found that the JBuds were super comfortable and easy to wear as they have an ear clip. I can wear them for several hours with no problems. They stay in their place once I positioned them. Super sweet! The JBuds features stereo audio phone calls. You'll hear your conversations in both earbuds with super clear audio anywhere, anytime. Plus, touch sensors make it easy to control all your music and phone calls with just a tap or two on either earbud. Controlling the JBuds takes a little getting used to, but controlling the functions quickly becomes second nature. The JBuds come with a hard shell case. I like the idea that if you toss them into your backpack or pocket they are not going to be damaged. These JBuds are a dynamite powerhouse for their price-point. Super easy to operate and fantastic sounding. I currently own several pairs of earbuds, but the JBuds are now my overall favorite. Super product, high on my recommended list.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things did not fit in my ears. Had to return them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey
      So sorry to hear of the troubles. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may make you a few offers.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Dissapointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4th set of jlabs that i have used over the years, mt preferred workout wireless but this pair was a Trash. RH Stopped working after 3 days in the middle of a workout and couldn't get it to charge or power on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not very comfortable I did return Sound was ok

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey eric,
      When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may gather a bit more info as to your experience.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

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