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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 3373 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers are impressed with the JBuds Air Sport True Wireless In-Ear Headphones for their sound quality, fit, battery life, comfort, and price. They appreciate the crystal clear sound, secure fit, long battery life, and comfortable design. However, some customers have mentioned that the volume could be louder and the touch controls can be difficult to use. Overall, these earbuds offer great value for the price and are a popular choice for those looking for a reliable and affordable pair of wireless earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,373 reviews
  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real bad head phones only got about two months of usage out of them before they stopped working on me! Would definitely not recommend buying this product at all!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Failed in a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed in a year. One side wont charge at all. Just buy a cheaper model and replace as necessary.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    Uncomfortable fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not adjust the buds to fit comfortably, regardless of which cushion I tried. The sound was low and don't know if it was because I couldn't get them to fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't do a summary on something I didn't receive c

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review or summarize. Did nor receive the earbuds that I ordered and paid 70 dollars for. Have not been able to get a response from anyone. Totally disappointed

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey mama,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Not user friendly and didn’t work out the box

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor interface. The left ear didn’t work straight from the box. I will never buy a product like this again. Overly complicated for no good reason.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear about your experience... We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface finish is nice and they fit well on the ears. The main problem I had was the earbuds dont hold a charge. I fully charged them overnight and the next day, they were saying low battery within an hour. I tried fully charging multiple times but still drains too fast.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for jogging. Even though the ear bands are "soft", they didn't lay comfortably on my ears or stay put while jogging. Didn't keep.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Workout Earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These totally wireless earbuds are very good for your workouts. For one thing, they are advertised as sweatproof and dirt resistant, so they should stand up well to what you give them, even if you run into an unexpected rain shower, and also I love the earhook design. I found they stayed totally locked on my ears during my session, which is not always the case with other totally in-ear buds. I found the gel tips which came on each bud were very comfortable, but if you don’t, there are several different sizes packed in the box which you can try. They were extremely easy to pair to my phone, which is not always the case with the competition. Not only that, but after the first time, every time I removed the buds from their case they’d connect immediately. I didn’t have to fool with any buttons to hear my music. And speaking of that case, it holds the buds and keeps them charged, up to 34 hours when put back in the case, and six hours while wearing them. Speaking of the case, I love the built-in tiny charging cable which is actually a part of the case. You’ll never have to run around looking in drawers to find the proper cable again. OK, about how the earbuds sound. For the price and using them as ‘workout’ buds, I think they sound fine. There are three built-in EQ settings for you to try, although none of them gave me the “bass punch” I was looking for. I honestly don’t think you’d want to use them to sit at home and listen to your favorite music while sitting in an easy chair. There are much better choices for that with better sound, but of course, they would cost much more also. But to use as the ‘soundtrack’ to your workout, I think these durable phones are perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad audio quality in phone call not recommended music audio I’ll give 3 star

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback. jlabaudio-conv

  • Rated 1 out of 5 stars

    Broke in one week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple as the title. Was very gentle with them, cleaned them off every work out. Left bud died on me. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Thatwolf91,
      So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not write reviews.The rest of review is to meet the 50 characters requirement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't stay in ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy while on my bike the right one popped out and bounced down a sewer ..I can't buy just one

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Really bad for the price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad for the price. Can get similar ones at Ross for $15.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 1 out of 5 stars

    They Worked Great...For Almost A Month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning these headphones for a little over 3 weeks the right earbud, which is the master stopped charging. Since that is the master, they are now useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy. I am on my third pair in less than 60 days. The second pair only lasted two weeks before they quit

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Really bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product! I have to return it next day, gets all the noise from other people even louder than your own voice

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JLab headphones always have problems no matter the make, model, or where you get the from. Best buy, Target, they're all crap.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are so uncomfortable the wire is too long , I don’t really like it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Need buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are tried and true. This is the only model my wife and I purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in these jlab headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So difficult to figure these out. I do not enjoy these headphones. I haven’t been able to use them.

    No, I would not recommend this to a friend
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