Customers are impressed with the overall performance, connectivity, and ease of use of the 6.8" Wireless Android Auto and Apple CarPlay Bluetooth Receiver. Many appreciate the reliable Bluetooth and seamless Apple CarPlay and Android Auto integration, finding the system easy to navigate and use. Positive feedback highlights the excellent radio reception and the device's smooth, fast connection to smartphones. The product consistently receives praise for meeting or exceeding expectations.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-69 of 69 reviews
Rated 3 out of 5 stars
Ok I guess
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only thing I think it’s missing is sound quality. My older unit I had before had better sound.
I would recommend this to a friend
Rated 1 out of 5 stars
Faulty unit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not happy because when I get text messages while driving the playback only last a part of a sentence and then stops. A couple of other complaints but the main problem is the playback of texts is the big one.
No, I would not recommend this to a friend
Brand response from JVCKENWOOD USA Team
Posted .
Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team
Rated 1 out of 5 stars
won't refund cancelled item
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would give this 0 stars if I could. They informed me it would be an extra $800 to install so refunded. 20 days later they still can't find my money.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Don’t waste your time or money
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Stopped working two weeks after professional installation at Best Buy installation an absolute overpriced waste of money
No, I would not recommend this to a friend
Brand response from JVCKENWOOD USA Team
Posted .
Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver, it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC, we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team
Rated 1 out of 5 stars
Jvc
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Radio, doesn’t always connect to your phone. It freezes and shuts off often.
No, I would not recommend this to a friend
Brand response from JVCKENWOOD USA Team
Posted .
Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team
Rated 4 out of 5 stars
Good unit but needs more.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good unit, but beware you need other items to attach for all controls to work and you need an additional adapter to make a former radio items to work such as guideline guidance for the backup camera.
I would recommend this to a friend
Rated 5 out of 5 stars
Radio
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is excellent and installation was great and professional
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Stereo
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as stated. Install was great. Looks like factory and sounds great!
I would recommend this to a friend
Rated 1 out of 5 stars
Awful
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has a “mic” labeled in the top left corner, yet still has an external wired mic that nobody can hear you out of, wireless carplay doesnt work (says gps antenna is not connected), none of the steering wheel buttons work, when i use my left turn signal it thinks i am backing up, the backup camera screen is almoat unuseable, and the wires for the mic and an ugly usb cable is sticking out the front. Ive had bad luck with all JVC radios in the past. Get something else.
No, I would not recommend this to a friend
Brand response from JVCKENWOOD USA Team
Posted .
Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team