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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $479.99

Customer reviews

Rating 3.8 out of 5 stars with 6 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 5 out of 5 stars

    Happy & Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect solution for our needs. It fit in our casement window, easy to install, landlord friendly, reasonably priced, and the sleep feature is great during daytime to keep our pets cool & not gave it on all day. I love it!

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 5 out of 5 stars

    Keystone casement 8000btu

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy install, looks great on casement window. really cools the room on hot summer days

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 5 out of 5 stars

    Window a/c unit

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best A/c unit i ever owned very powerful i really recommend this

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Rated 2 out of 5 stars

    installation is complex, instructions confusing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installation requires a good bit of handiness and power tools. instruction book requires a fair bit of knowledge that, unless you work regularly with windows, aren't terribly likely to be in the average person's wheelhouse. past my return window or this thing would be going back.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      We are very sorry for the inconvenience. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.

  • Rated 1 out of 5 stars

    Not worth it/delivered broken.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy delivered the product broken. Because it also weighs at *least* 70lbs-not the 30lbs it says in the specifications-I could not install it myself and had to wait until I had help I was a day past the return date when I realized this. It made my house smell like nail polish remover and they won't exchange it. I'll have to go through the manufacturer to see what can be done. While I blame none of the help line agents I talked to at all, the fact that upper management has hamstringed their workers into not being able to give decent customer service is shameful.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Hello, please send our customer service team an email at [email protected] with a copy of your proof of purchase and let them know about the issues you are having with your unit.

  • Rated 5 out of 5 stars

    Great ac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC. Works great. Was delivered earlier than promised

    I would recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Thank you for your positive feedback. We are pleased to hear that it met your expectations.

  • Customer reviews from Sampling program

    User rating, 4.8 out of 5 stars with 5 reviews on Sampling program.

    See all Sampling program reviews
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