Customer Ratings & Reviews

Love this product! We had a plain microwave and other appliances now we just need one.

When I first got it I wondered what new technology they were using to heat food well without a turntable. Turns out, none! They just didn’t add one. Food comes out with hot spots and cold spots, popcorn bags are half popped while also burnt, I have to manually turn the food every 30 seconds, soup boils in tiny spots as it cooks. Additionally, the app requires precise location access to connect to the device, the interface is laggy, and the menu is unintuitive. But hey, I guess it doubles as an air fryer.

Replaces about 4 additional appliances in my kitchen. There is a learning curve but well worth the time.

Great microwave and it does everything Even toasts tried it on bagels this morning

This appliance is absolutely wonderful, it is a very good investment, thankyou Kitchen Aid!

Best service i ever had best appliances u ever seen! An best service all around

We love our new kitchen appliance. The airfry setting with that big basket is wonderful.

Best works great, couldnt ask for any thing better

Has more setting than I will ever use. Great Microwave

Worked well at first. Then a series of issues: clock time lag, power, door would not shut. Finally door shuts with errors preventing use of microwave. Hopefully, the replacement works better. We will see.

We had a Kitchen Aid before with the rotating table inside, much better, this heats inconsistent and takes much longer. Looks great that about all

Broke after 1 month. Replacement part will not arrive for 2 months . Major design flaw..

It takes 10 minutes to make microwave popcorn. If this were only an oven and air fryer then it would be 4 stars but the microwave portion doesn’t work at all.

We are very pleased with this microwave oven. The style and the fit are perfect. We highly recommend this product.

All "Cook" Functions fluctuate more than 25% in temperature higher and lower than the set temp. 4 Service calls and countless replacement parts the manufacturer's answer...... "That's the way ovens work!" So set it at 350 and Whirlpool is ok with 425! What a disappointment and waste of money.

No turntable reset does not work not a true microwave

Best Buy is pretty messed up lately. They sold this item with missing parts 3 times across 2 stores to me and for returns i needed to bring this really heavy item back to the store. Talked to store manager but it turns out the way items are evaluated for sell is pretty much broken on Geek Squad side. Geek Squad is very inefficient and wrong.

Was a return item . Called before going to store after purchasing over the phone and when I arrived it was missing parts and scratched. Manager never even acknowledged the situation. Will never buy from Best Buy again . Terrible management .

I bought it in an open box in excellent condition, where it is supposed to come with all its original parts and the correct support bracket did not come, now we cannot install it.

No user’s manual available and no one to help Called for help