Customer Ratings & Reviews

Purchased this to replace my ice maker from Marvel. This is super quiet and produces clear cubes. The only noise is actually ice cubes dropping and water running. My 7 year old Marvel ice maker made such a loud noise and I am super happy with this.

Works great. Like the included drain pump. Does make noises during operations, not too bad but not whisper quiet. Great addition to our basement remodel.

Easy installation requires hex screwdriver to remove cardboard back panel to connect drain line. This unit comes with the drain pump. Produces a lot of ice quickly and has a party mode to produce even quicker. Quiet operation.

We have installed and operated this ice machine for two weeks now and it's awesome. We replace a GE Monogram Ice machine after 20 years of use. The KitchenAid seem even more solid than the GE Monogram. The door seems heavy and solid. Built well. It makes ice very quickly and quietly. The built-in drain pump is very quiet. I would recommend.

When it works it makes ice well. Handle was loose. Had someone out to fix it. It came loose again so BB replaced the unit. New unit stopped working after a month. (Drain pump failed rendering the unit and in operable). Spent $30k on one order and has every installation problem you could imagine with Best Buy. Logistically they have ZERO idea what they are doing.

Excellent icemaker. But you need to know upfront if you need a built in pump or not before purchasing the right one! It makes great ice cubes

unique ice and quick to make. I like it better than pellet ice because it doesn't melt as fast. Does not come with filter.

I love the size of ice cube, clarity and quality is excellent and because of the size of ice cube it is relatively quiet.

Love this ice machine very quiet and makes lots of ice for our parties. the ice size was important to us and it is a perfect size for all our drinks about 1/2 inch square. With this ice maker you will never use the ice in your freezer. Worth the money especially in these days of staying home more

Great product, my installer had no problems, works great but a bit pricey.

This is my second Kitchen Aid ice maker in 12 years and works as great as my first one. Small ice cubes and great in our outdoor bar.

After owning 2 sub zero under cabinet ice makers plagued with repairs and with the first replaced by corporate sub zero for being a lemon (BTW - they have amazing customer service) this Kitchen Aid is producing a boat load of small ice cubes that are more enjoyable within drinks. Easy to install considering the Best Buy guys just left in in the box in our kitchen. Would have been nice to know that up front.

This is a well built icemaker. The door hinges are very stout. It makes good quality ice. The KitchenAid packaging is good and the unit arrived without any damage. We had this shipped directly to a Best Buy store instead of the house. I recommend discarding the factory brass fitting on the water inlet line and installing a new one, it does not seal well. Make sure you follow the well written installation instructions. This unit is expensive, over $1000 more than the last icemaker we had.

Would have been nice to have had an install option. May need to buy connector to connect designated water line in kitchen to machine. Previous ice maker had a larger line that easily connected.

Reviews indicating noisy operation are accurate, but ice is of good quality. Temperature seems a bit warm compared to ice from typical refrigerator/freezer combo, but do like the clear appearance. Ran for about a week before finding a large puddle of water under unit. Control panel was unresponsive. Went to check breaker and unit turned back on without resetting breaker. Second puddle a few days later. Opening door seemed to wake up the unit during incident #2. Will update review with assessment of service experience.

Love the ice shape and it looks great in our bar. I do wish the hole to scoop out the ice was larger.

Nice combination of small ice cubrs with a low noise kevel.

Looks and works great. It is replacing the same brand and model which worked for 20 years.

Great ice machine does the job for small get togethers

Love the sleeker look of this newer model, including the modern handle. Blends perfectly in our gourmet kitchen. When all other suppliers said it would be months until they had this model in, Best Buy was able to deliver before our family opened its pool!