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Customer Ratings & Reviews

KitchenAid - 15'' 50-Lb. Built-In Icemaker - Black stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 21 reviews

  • 20%
86%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 21 Reviews
  • Rating: 5 out of 5 stars

    Excellent Product, Minimal Service From Best Buy

    Posted
    JBinTexas
    • My Best Buy® Member

    Best Buy does not display this ice maker in very many places, nor do they install it-you are pretty much on your own-they have it and can get it to you, but that's about it. You will not likely find any informed sales help for this machine either. We bought this Kitchenaid Ice Maker primarily because of the kind of ice it makes-the little square, clear "chicklet" ice which works so well in most drinks. We had a ten year old GE Monogram ice maker which failed, and which made the same kind of ice, but GE no longer makes a similar model-this Kitchenaid is about the only one left if you want this particular type of ice. The ice maker itself is excellent. It does make ice maker noises when it fills, drains and drops ice, but all ice makers make these noises-if you expect it to be silent don't buy this or any other ice maker. Ice makers are refrigerators and so they will also produce heat-if you expect it not to vent warmer air produced by the refrigeration process, don't buy it. I'm amazed at people who expect any ice maker to be silent and externally cold. Not gonna happen. This ice maker comes with a drain pump already installed in the ice maker (a plus if you do not have a gravity drain), and not as a separate kit as suggested by Kitchenaid documentation. So, if you want to use a gravity drain you'll need to re-route the drain lines and the electrical connections and/or also just remove the drain pump and use the gravity drain. Best Buy does not install this machine, nor do they refer company recommended installers. They basically roll up to your house, roll in the machine, drop it where you ask and beat feet. You will need to know how to install it yourself or you'll need to have a plumber or other installer who knows what they're doing. Ice maker installation is not a universal installer or plumber skill-be careful if you hire someone-if they screw it up you can flood your kitchen or wet bar pretty easily. I installed this machine myself and it wasn't hard, but rerouting the drain and electrical from the included drain pump was pesky. I also purchased a 5/8" internal diameter reinforced vinyl drain hose to extend the drain reach to the gravity drain-the included line is too short, in my opinion, and more designed to connect the drain pump. You will also need an ice maker supply line (also NOT included)-the same kind which hooks up a household refrigerator ice maker. If you do not have the supply line, you can't install the machine. This ice maker also has an integrated, changeable water filter, which is excellent and which makes a big difference in ice quality and flavor. But, the machine is NOT delivered with a filter, and the filters are not all that commonly available, so you'll want to pre-order the filter and have it if you expect to hook up the machine and use it. (look at the manual-get an ICE 2 type filter-Whirlpool and Kitchenaid) This machine makes ice which looks and tastes better than our old GE ice, even though both machines are internally similar-the positive difference is the Kitchenaid water filter. The machine comes with an internally stored scoop, and the interior bin door opens and closes automatically when you open and close the outer door. It has a light which comes on when you open it, but you don't really need a light. In summary, excellent machine sold at a good discounted price by Best Buy, with an integrated filter and drain pump (most people will need the drain pump, so its inclusion is a plus), but you'll be pressed to find one you can look at, and you'll probably not find a knowledgable salesperson at your local Best Buy. And, Best Buy will do nothing more than deliver, so you're on you own after you buy it. Remember to buy the water filter ahead of time-the machine will not make ice without it, and have a supply line handy. Overall, I'm very happy we got this machine-it's working perfectly and we love it. I don't expect this or any other ice maker to be very reliable, so I'm glad Best Buy offers Geek Squad warranty extensions at a very good price. Even one service call on common problems with this type machine will make the Geek Squad warranty a true bargain. Our experience with ice makers is that they certainly require regular maintenance, they break more often than other appliances and they are moderately difficult to clean. For this difficulty you get mass quantities of very high quality 'clear' ice. This machine makes and stores a LOT of ice. We love it, but we're realistic about what it will do and not do. I might finally add that I called Kitchenaid customer support in Michigan before I bought this and asked some pretty technical and detailed questions about the machine and the install. The representatives I got were promptly available, knowledgable, helpful and completely outstanding. A BIG plus for a potentially complicated appliance and I like the "Made in the USA" product support. I would consider Kitchenaid support a significant plus in owning this machine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    Susie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The time had come to replace our 8 year old Kitchen Aid ice maker at our office. After much research, we decided to stick with the newest, comparable Kitchen Aid model and BOY what an upgrade! This newer model is so quiet, efficient and sleek in design, all of which are important as it is located in a much-used conference room. **Be sure to purchase the water filter prior to installation (as other reviewers have noted) as there is not a prompt to do so in any of the product information listed on-line.** The ice maker is freestanding, but "built" into our cabinetry adjacent to a sink. It took us about 45 minutes to remove the old appliance and install the new (we read the instructions first) and it worked like a dream from the start. Our office is very happy with the purchase and feel the product is well worth the price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Customer Service

    Posted
    CECABC

    Busty Buy sent two installers who arrived and said they were not trained to install the ice maker. After spending hours on hold and on the phone with Best Buy, we gave up and paid a plumber $200 to install the ice maker, but since Best Buy had not included the filter, we had to call the Best Buy customer service line. After 40 minutes of hold time and bouncing from department to department, they said I would have to contact a store. We also paid for them to haul the old ice maker off, which Best Buy has still not done. Never buy anything from Best Buy. Get a local company that has qualified installers and service. Best Buy is a joke. After all this, we are still waiting on a filter to be delivered from Amazon so I am not sure if the ice maker even works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Ice maker

    Posted
    James
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My ice maker that I bought two years ago quit working and wasn't able to be repaired. The ice came out in sheets that I had to break apart. My friend had a Kitchen Aid ice maker that was really nice and the ice didn't have to be broken up. So, I decided to give the kitchen aid a try. It is fantastic. The ice comes out like diamonds! The ice is crystal clear. All ice makers make some noise, but this is especially quiet. Also, it has a spot for an easy to replace filter that the machine will tell you to replace when necessary. My one suggestion is to take the longest extended warranty possible. All ice makers have a relatively short life span.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice looking ice maker

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So far so good, ice maker is very nice looking, but I don't have it hooked up yet. You might ask why, so I'm going to tell you. This very expensive ice maker did not come with a water filter. I could find no logical reason that it did not come with a water filter, except that Kitchenaid is being cheap. Not a big deal, right? Well if Best Buy had them in stock, I'd run up there and get one, but they don't and since I had to order one, it's taken over a week. Kitchenaid is getting on my list of never purchase again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Ice Maker

    Posted
    Betsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had a different brand of icemaker that was a few years old, and was always difficult - lots of repairs, shoddy ice, etc. On its last breakdown when it was going to cost another $1,500 to fix, I decided it was time to bite the bullet and get a new one. This icemake is great - it operates easily, produces plenty of ice, and the sales and installation process through Best Buy was awesome!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    $2200 icemaker did not include $40 filter...

    Posted
    nebula9
    • My Best Buy® Elite Plus Member

    Just had installed by professional plumber in a new basement bar build: surprise! Before you can even use the icemaker, you have to purchase the $40 filter it requires to work. You'd think one would be included on an item with this ticket price.... And of course no nearby stores have it in stock, so 3 more days I wait to have ice. Will update review if I have issues with it later.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Favorite appliance

    Posted
    Shopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My daughters favorite appliance but we all enjoy it. Have bought this appliance twice now. Quiet, produces lots of ice and so far is everything we thought it would b.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet, efficient, great ice maker

    Posted
    DenimRita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This ice maker boasts a hefty price tag but we have been very pleased. It is quiet (our old one sounded like an airplane about to take off) and seems to be working like a champ. So far it is great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Makes Great Ice!

    Posted
    SLR22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It was a seamless purchase working with Best Buy. With their price matching policy you are assured to get the best price and delivery & installation was no problem at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Mojo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Clear perfect ice. No more need for space in freezer. No more dirty cloudy freezer ice. Drinks taste better and kids now drink tap water.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Underwhelmed

    Posted
    JFava
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am disappointed with the product. We have had it less than 2 months and it already has had issues backing up and not producing ice.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Ice Maker for home use.

    Posted
    LilyDL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good ice maker for home use! Easy installation and good performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great ice maker

    Posted
    Fore
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Seems to be working fine. We have only had it installed for two days but we had one like it before. It lasted about 8 years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this ice maker!

    Posted
    Kajo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great ice maker! Small square ice cubes, replenishes ice well, drain pump works as designed with no issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does it’s job!

    Posted
    Tarheel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We purchased this ice maker for our basement sports area. So far...so good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    KitchenAid - Icemaker

    Posted
    kegardengirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Thus far this model is working great. Clear and clean ice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Produces lots of ice.

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Relatively straight forward installation. Ice formed within an hour.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works perfectly.

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So pleased to have ice right away! Easy to install.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great for conference rooms

    Posted
    Buyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    great a small conference room and makes just enough ice

    I would recommend this to a friend