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Customer Ratings & Reviews

KitchenAid - 23.9 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 1.1 out of 5 stars with 7 reviews

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would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 1 out of 5 stars

    KitchenAid Disappointing

    Posted
    TriMom

    In April of 2014 we purchased an expensive KitchenAid refrigerator from Best Buy, later delivered & installed by Best Buy. The refrigerator was purchased for the ice machine and water filter. From the time we purchased the frig, the ice maker made very small ice cubes and then stopped making them all together. The frig began leaving a puddle of water on the floor, so we turned off the ice maker and I asked my husband to call KitchenAid, while the product was under warrantee. He finally did and in September the first repairman came out from Quaker Appliance who said the product was installed improperly, then Best Buy, who came out and showed us the product was installed properly. We went back to KitchenAid and they sent out Ace Appliance. The Ace Appliance repairman has been out here 6 - 7 times, replacing tubes that are broken, electric boards, the actual ice maker itself and still it does not work. We contacted KitchenAid today, after Ace Appliance did not show up for an appointment, and begged them to please end this and stand behind their product. I have had to take numerous half and whole days of vacation, resulting in greater cost to our family than we ought to bear. When I pointed it out to the Supervisor after speaking with 2 customer service reps, she said that they will do nothing to replace the item until both a technician and the KitchenAid technician deem it unfixable. I asked how many times would that mean someone should have to schedule an appointment, take time off work and she said it could be once or 20 times. Her name was Shannon. We told her we were going to submit a complaint to BBB and she didn't seem to care. All the repairmen who have been out here have told us that KitchenAid will just wait for you to give up, toss a few dollars at you or keep wasting your time. They do not return their faulty products. This is what we were told from experienced technicians...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Quality lower than previous KitchenAid

    Posted
    Craig80
    • My Best Buy® Member

    We owned a KitchenAid refrigerator for six years and were very pleased with it. Unfortunately, it broke and couldn't be repaired by the Geek Squad, who gave us an exchange in accordance to our policy. We decided to get another KitchenAid refrigerator with a comparable price and features. The quality of the new fridge seemed to be a big step down. It was awfully noisy (I never noticed the prior fridge), the doors weren't aligned well, and it seemed a bit more fragile. We called in service, and they said the noise was typical and suggested we put a rug under it. We returned the fridge and bought a Samsung, which we like very much.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Incredible engineering!

    Posted
    Powell

    This refrigerator came with our new house. Both sides ran about 10 degrees above setting. Several service calls in the first 2 years; finally quits making ice; freezer up to 40 degrees, fridge about 55. KitchenAid says it's out of warranty, but, lucky for us, we can buy a 1-year extended warranty! Woo hoo! Tech comes but has to order parts; lots of owners having the same problem. THREE WEEKS LATER, tech comes back. Compressor, sensors, wiring, and hoses all get replaced. One year and 3 days later (i.e., 3 days after warranty expires), everything gets warm again. No ice. Freezer is at 40; fridge is above 60. Warranty company says tough luck. KitchenAid says tough luck. They should have called this the KitchenAid "Tough Luck" model. Don't buy KitchenAid anything. Lousy product,, lousy service, lousy people. You'll be sorry. Rated 1 star because 0 is not an option.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    C'mon KitchenAid... Where has the quality gone?

    Posted
    CRC2012

    Noisiest appliance we have had and that's saying a lot when our wine cooler is on its last lap! VERY disappointed in KitchenAid's quality assurance process.... Actually, I don't think it exists. We got this a day after it was offered in Best Buy and have only had it a couple of months: the ice dispenser is always refusing to dispense ice, the control panel is really low functioning despite how high-tech it looks, the ice grate sits at the very bottom of the well making it pointless, and it makes a spectrum of random noise!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working after 18 months!

    Posted
    nothappywithproduct

    The refrigerator stopped working after 18 months and after 45 days and four major repair attempts, Kitchen-Aid still will not just replace it. I've given up and just purchased a GE. It is bad enough that the quality was so poor, but for KitchenAid to expect my family to live without a refrigerator for over six weeks, with no end in sight, is just unacceptable. I will never buy another product from them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Kitchenaid:What happened to quality?

    Posted
    Sally

    My Kitchenaid fridge is only 2 1/2 years old. Has just had its 5th service call in last 10 days. Loses coolant, so can't use. Techs, even after talking to Kitchenaid tech support...5 times... can't repair it. Total lemon. I wanted to buy American, what happened to quality, Kitchenaid??? Never again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    American made

    Posted
    tinydad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wanted to buy American made appliances and I wish I had gotten over it. My fridge is a little loud. You can hear the motor kick on it only last a few seconds but every hour or so you get to hear this crackling noise coming from the fridge.

    No, I would not recommend this to a friend