Customer Ratings & Reviews

Although the black is more like deep brown, the print shield finish is wonderful. The lighting is plentiful as well as the shelf space. The freezer is larger than my last side by side. But the thing I like the most is the quiet operation.

Exactly what we wanted...its beautiful!! Exactly what we wanted...its beautiful!!

I love this fridge. It's sleek, modern, has cool features and even though it's the same size as my previous fridge, I swear it has more room inside.

All mechanicals work as expected. Ice maker is a little slow and loud. Beautiful fit and finish. The plastic protective wrapping is very difficult to remove under the seams. Very happy with the Refrigerator! I hope it lasts as long as the one it replaced.

Takes forever to make ice and doesn’t make much as the container is small

Not so good. The Refrigerator was damaged and rejected. It appears as if it was dropped. We received an text message stating the delivery would be here about 7AM and they arrived about 9AM.

Purchased the fridge from Best Buy on black Friday and the service was good. We bought for our new house and liked the quality. Can't wait until our house is done to get it installed.

The two salesmen (Mike and Amir) we had when we purchased our Kitchen Aid refrigerator at the Fredericksburg, VA were very knowledgeable and professional.

I paid you the full amount for the fridge and as of yet no fridge, why are you holding my money until you get it for me.

it took a few months from the day we ordered it until it was actually delivered but so worth the wait. Unbelievable amount of room both in freezer and fridge sides. The wine rack is an extra bonus! absolutely love this!

A little disappointing but overall it works well an meets my needs.

This was a replacement for a very similar unit that we had for about 8 years. Good basic fridge but the freezer is too narrow. Need to add a soda shelf on the fridge door.

One month after ordee Kitchen Aid fridge.Not here yet

We purchased this refrigerator in 2016. I love the look of it. The look of the handles is what sold me. In 2020, the door broke. It is not made to hold very much weight. We purchased the warranty, but that was not covered. We can pay about $1500 for a new door and not put anything in it or get a new fridge. It is rigged right now. My mom has a KitchenAid fridge that is from the late 90"s, it is great. There is a piece of metal on the top of hers to reinforce the hinge, mine had a piece of plastic that cracked and then completely came off. There are only 3 people in our home and we are not rough on appliances. Tonight, there is water under it. Looks like it may have a leak. KitchenAid was no help and didn't stand behind their product. I am very sad that we already need to replace this. We also have the dishwasher that matches. The spring that makes the door open without banging down, broke. Just a heads up that these upscale appliances might not be as nice as you are lead to believe.

Much better than the original house refrigerator that it replaced.

Lots of space Easy to get drawers in and out to clean Plenty of space for tall items Love the wine rack

This is, by far, the worst refrigerator purchase I have ever made. I am on my second unit; both have a had defects with the ice and/or water dispenser. I am awaiting my second replacement refrigerator. Quality is nonexistent. The lips to the drawers do not line up, so they pull or misleading when you attempt to open them. The edges are sharp and scratch or cut your fingers. Overspray from foam insulation is coming out around the edges, I expected better from the KitchenAid and Whirlpool names. I will not purchase another.

All my appliances I purchased were Kitchen Aid, the biggest mistake I made was buying a side by side that said Kitchen Aid. Since day 1 the doors never lined up even, always had problems keeping the refrigerator cold and the freezer freezing to where it makes ice. It has been the biggest looser refrigerator that I have ever owned. I paid 2600.00 for it, the warranty company kept coming out and adjusting the doors that never adjusted even and never took care of the problem. The warranty workers told us that Kitchen Aid knew they had a problem and they did nothing about it. Note to anyone thinking about buying a Kitchen Aid Side by Side, do not buy it, it is a complete waste of hard earned money. So now we have a 3 year old refrigerator that does not cool and the freezer does not freeze enough ice for $2800.00. Now we need a new refrigerator, and we should not need one, this problem should of been taken care of under warranty!! No customer should go through with what we have went through, all our other Kitchen Aid products are working wonderful. They should of fixed this problem instead of doing nothing, and that is what they did, NOTHING!!!

Our refrigerator is just any four years old and already need to replace it. The LED lights on the main side started blinking. I replaced the top LED unit and it did not solve the problem. I had an appliance repair company out and noticed the refrigerator side was sweating a lot. That has been long on for a couple of years and we have to wipe down the inside one a week. Turns out the insulation between the freezer and main side has broken down and the excess moisture has dripping into the left side LED fixture and is shorten it out. I was also advised that they have seen the bottom freezer hinge twist and cuts the wiring that goes to the ice maker and control panel and that cannot be repaired and requires a whole new door. What a piece of junk! Save yourself a lot of misery and choose a different brand.

Had same one for 15 years. Needed to replace it because of surging. Bought same one. Not happy about 45 days for delivery