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Customer rating

Rating 4.1 out of 5 stars with 104 reviews

81%would recommend to a friend.
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81%
would recommend to a friend
Page 1 Showing 1-20 of 104 reviews
  • Rated 1 out of 5 stars

    low quality and expensive

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    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    spray foam was coming out of the top of the doors that I had to remove with a razor, the refrigerator door makes a thumping noise when i open it, and now the freezer side is not cooling and food is starting to melt and i have had the refrigerator less than two months. now i have to deal with kitchenAid warranty. What a terrible experience with best buy and now getting ahold of kitchenaid is totally frustrating. 6000 worth of appliances and the issues begin

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello SamG, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 4 out of 5 stars

    great refrig/freezer--horrible ice maker

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    Posted .

    i do love the refrigerator and freezer, unfortunately the ice maker is terribly slow, so slow as a family of 4 we had to supplement our ice by purchasing an external ice maker(which i do recommend:) . 1st con-The freezer is a little narrow, so you cannot fit some big frozen pizza's in there when you get home from the store, but we have a 2nd refrig/freezer so we store wide stuff in there. I love the LED lighting everything is is lit up both freezer and refrig so you can see easily. the shelves are easily adjustable and can be made to your satisfaction. It has two drawers for produce in the refrigerator and two in the freezer for bagged veggies or whatever you choose. The water/ ice maker takes a #1 water drop ($40+-) filter which are a little pricey but I get after-market on ebay/amazon and have been satisfied. the water dispenser is a little slower than id like but it is not that big of a deal. all in all i do like it though--just wish the ice maker was way faster in producing ice--and yes i put it on max cold and it still does not make it fast enough.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ALMOST A GREAT FRIDGE

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    Posted .

    I would like to begin this review by saying I got a wonderful open box deals for this KitchenAid refrigerator. What supposed to be $2200, I was able to buy for $1150. With that said, this is a great refrigerator. Both freezer and refrigerator remains nice & cold. Shelving throughout is durable (unlike my old Frigidaire). The only 2 issues I have encountered with this product is the ice maker and the control panels. The ice maker is really slow making ice. I mean really slow. I have a family of nine kids and we use the ice machine a lot for our extracurricular sports activities. This machine can only produce a full tray of ice if you do not touch it for 2-3 days. I have read other reviews that said this, but I had to see it for myself. They were right. The next issue I have is the control panel is digital above the water and ice dispenser. Althought this has a lot of features, it is not necessarily user friendly. I can safely say I can maneuver through electronics without having major issues. The only thing I can do right now without having to spend a lot of time reading the manual is being able to lock all my preferences and also be able to pre-measure the water dispenser. Gone are the days we can mess around with switches and figure out how something works. I am pretty sure I will figure it out eventually. With that said, we had the opportunity to return this to Best Buy within our first 15 days and we decided to keep it because overall we thought this Kitchenaid refrigerator does have more positives than negatives especially for the great price we bought it for. I rated it a 3 star because I took out 1 star for the slow ice maker and 1 star for the non-user friendly control panels. Hopefully this reviews helps you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful, solid, smart, efficient

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    Posted .

    Love the way this appliance looks in the kitchen. It's built very well and all the shelves, drawers, handles are substantial and easy to move. I will say there are only a few configurations that allow you to have a gallon of milk on the door and still shut the door. The shelf on the door will bump the drawer if you have the drawer up too high and the shelf too low. They did make the most of the interior space - the shelves are deep and I'm very pleased with the space in the freezer as most side by side fridges seem to neglect design in the freezer section. The lighting is well done and evenly dispersed so that no matter where you place your food or containers you don't block the lighting for other shelves. No cold spots, keeps food just as you expect. Ice and water dispenser work very well. Ice maker is smallish and a little slow, but if you don't use an incredible amount of ice in a day (like trying to host a party without purchasing bags of ice or fill a cooler) it's not a problem at all once the dispenser is full it has no problem keeping up with normal daily use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good with minor issues

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    Posted .

    Noisier than the old GE fridge it replaced, although the geek squad service person said that noisier is typical for Kitchenaid and that the unit is functioning normally. Turned off the icemaker, which helped. Compressor is the primary source of noise and I might acoustically insulate the cabinet enclosure for the fridge to see if that helps with the noise. Also has bottom fridge door hinge which makes a clicking every time the door is opened or closed. Geek squad service person showed me that it's not broken, but we couldn't determine the source of the noise. However, this thing is gorgeous especially inside. The interior lighting and materials are what got the sale. Everything else works well. Overall, almost great but ends up only good. Kind of like buying an expensive car that has a few annoying things that fall short of 5 stars.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

    |
    Posted .

    Normally I do not write reviews but I am so disappointed in this purchase I don't want people to make the same mistake I did. I purchased this refrigerator 6 months ago and in that time I have had to replace the bottom drawer three times as the handle keeps breaking. The first time I blamed it on my kids, but the next time I broke it and after using epoxy to fix it, I noticed how poorly the design is. As I am writing this review, Kitchen Aid is sending me a new drawer for the 3rd time. The other issue with this refrigerator is the ice maker is slow, very slow, to the point that when we have family or friends over we purchase an extra bag of ice and keep it in the garage refrigerator. On a positive note, Kitchen Aid has been great to work with and I like the water dispenser once measurement feature. This comes in handy every Monday when I start my diet to lose weight then by Wednesday I give up on my diet because I don't like to drink water, hence the wine rack feature.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      lutschclan, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (lutschclan), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rated 4 out of 5 stars

    doors on frig are not equal across the front.

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    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Doors are unequal across the front of the machine. New frig sent out bu Best Buy had the same problem. Was advised to have whirlpool tech correct the problem. He arrived and was unable to correct the problem. We were told to just accept the the doors as is.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Waiting for part so door can be fixed.

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    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Happy with refrigerator except for still waiting for part that was ordered to correct the problem with the pin not staying in to keep the rjght hand door from coming off. Technicians came out and looked at the problem and was told they would order new part to correct this. However, it has been several weeks and still have not heard from the Geek Squad as to when this part will be available so they can come and fix this problem. Communication with customer does not seem to be a priority.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lighting, but still has issues

    Posted .

    In looking at the other reviews before buying the fridge, I was a bit hesitant. However, I found the fridge has enough storage for the space I am limited to. The lighting is amazing and really brights up the full area, regardless of how well it is filled. However, there are 2 issues which I have noticed within owning the fridge for 2 days. 1. The ice maker is extremely slow! It is still not up to full capacoty, or anywhere near it, even though it has been running for the 2 days. 2. As mentioned in other posts the fridge door swings open and has no limitations, u til it reached that complete 180 degree. Although the fact that is opens itself to the full is great, I have noticed that if things are in the drawers, they do move around a little bit. With this in mind, I still like the fridge and am very happy I purchased it. I did get the 5 year warranty, just in case anything does happen, and would def recommend it to anyone else that purchases it, just in case anything wrong does happen with it in the somewhat near future. Good luck everyone and hope this helps :)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    New refrig does not maintain temperature

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    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Ordered refrigerator in Feb 2019. Delivered in April 2019. On the blink since May 2019. This is the middle of September 2019. Problem: (1) Heavy Ice build up on the refrigerator side at the bottom rear. (2) Kitchen Aide (KA) does not have the replacement part in stock (3) one year warranty Kitchen Aide will not ( I think they should extend the warranty because the refrigerator has not operated properly and still they have not fixed the current problem in a reasonable time) extend the warranty period, and they will do no further repair once they supposedly fix this problem because they say they offered us another refrigerator( that does not fit our kitchen and is of lower stowage capacity, or a MayTag refrigerator kind of a look a like of lesser value). We are told the best buy extended warranty we purchased does not go into effect until the KA warranty expires. So we have a new refrigerator that spoils our food with no fix in sight and a not so redeemable warranty. Purchased KA to have matching up scale kitchen equipment . Upset in Virginia Beach!

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Frank, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Almost perfect

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    Posted .

    My refrigerator was limited to only side by side models, so after 3-4 months of looking at nearly every available model my family and I decided this was the best option. PROS: Spacious inside, cabinets don’t have a cheap feeling to them, in door water dispenser has measure fill, and the handles on the fridge are awesome (textured feel is nice). CONS: There is only one major flaw for me family with this fridge, the ice maker is slow and makes a small amount of ice per batch. Overview: This fridge is a great side by side and would recommend to anyone who doesn’t have the need to always be dispensing ice or has a large family who needs a larger than average amount of ice for meals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator among so many choices!

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    Posted .

    I have my condo for sale so I was very disappointed to find out I needed to replace my Bosch refrigerator that went bad after just 7 years. I went to the Best Buy outlet store in Burbank and there were many refrigerators to chose from. My Bosch was a counter depth but I chose a full size Kitchen Aid model for several reasons, it was not as deep as most on the market today so it fit my space better than most full size models would have, it's got great, bright lighting inside, glass shelves instead of plastic, and a fabulous price at the outlet store. The ice maker is a little noisy when it drops the new cubes. I have been very happy with this refrigerator, it holds a lot and it's easy to see everything. Plus...it's a top brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great innerds, but not so good on the surface

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    Posted .

    The reason we bought this fridge is because of the unique door hinges. We have a tight spot for our fridge and this model has a hinge system that allows the doors to open in a manner that will not bump into the wall oven which is right next to it. It has bright led lighting and plenty of storage. My biggest complaint is that the stainless steel surface is not coated and therefore it shows every fingerprint. It also has a very thin gauge skin and dents and scratches very easily. I had wanted to buy a Samsung but the doors open in a way that would not work for us.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking Refrigerator

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    Posted .

    We chose this unit because we didn't want to bend down for a freezer. It is well lit and the Stainless front is magnetic as well. The only thing that we don't like so far is the refrigerator shelves are too fogged up and damp all the time, and the ice cubes are a weird shape and quantity of ice storage is very small. Also, KEEP the reference chart to change controls. Do wish it just had a typical dial to change interior temperatures though rather than the complicated method one must use near the water dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great side be side refrigerator

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We initially bought a whirlpool but it was exceedingly loud and wouldn't door level properly among other things. so we returned it and decided to spend the extra $ on a kitchenAid. Well Worth It!! So quiet as to be essentially silent. Nice controls and the temp is perfect. Our first "in-door" ice-maker - rather than having the unit taking up an entire shelf. It works great and makes plenty of ice for our family of 4. Buy this one!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High style

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great refrigerator! Plenty of space. Was tired of the "french door" freezer which ended up being just a place to dump freezer items with no organization.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice frig

    |
    Posted .

    nice frig. looks good. interior lights are nicely bright. ice maker makes well formed cubes. some issues: 1. seems to be the same frig as (slightly) cheaper whirlpool brand. 2. you can set freezer and frig temperature with control panel, but the display does not report actual freezer or frig temperatures. it is silly to have to buy thermometers for this appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect fridge

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    Posted .

    It's the best fridge. I love Kitchen aid products. I really like the size of the ice cubes as they are smaller than the fridge that I had before. The ice cube maker is much smaller and compact. The only thing I don't like is the wine rack on the top shelf it takes up too much room and it can't be taken out...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

    |
    Posted .

    I don't know if just my luck but left door did not close well or adjacent to the right door geek squads came as took 1 look at it and say NOT FIXABLE I expect a lot from this brand

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice Fridge

    |
    Posted .

    Quiet, keeps food nice and cold, bright lights inside. The ice maker works just fine and makes plenty of ice for 3 adults. Only complaint is it could use another door shelf and costs $150 to buy an extra shelf.

    I would recommend this to a friend
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