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Customer Ratings & Reviews

KitchenAid - 24" Built-In Dishwasher - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 16 reviews

  • 20%
88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-16 of 16 Reviews
  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Meow

    Consumer affairs review KA dishwasher KDTE204GPSO Purchased at Best Buy in Nov 2017. Doesn't dry dishes at all even with 2 heat cycles, takes 3 hours or more for any cycle except express wash. This is NOT saving energy. My machine has a problem with the computer- this terrible design requires you to press start if you put dishes in mid cycle, which is a terrible design because people forget to start it again, mine is intermittently having the issue of not starting at all when I do this. It beeps and then I have to cancel/ drain and start a whole new cycle. Even though I purchased an expensive extended warranty with Best Buy, because it has a one year warranty I am stuck with dealing with Kitchen Aid for the first year. They sent someone out once who barely did anything and said nothing is wrong. I called again and this time was told I may be charged a fee if nothing functional is wrong. Last time he found a loose arm so I guess I was not charged that time due to that. So KA is claiming owner observed computer failures are not functional problems which they acknowledge. I was told to take a video of it, really? Why dont you stand behind your products KA? I wish I had returned it immediately when the problem started, it is a brand new machine with a computer problem from the get go and I’m being given the run around by everyone. The resolution specialist said he would waive a service charge this time and then said when they come if they try to charge me, call KA and they will waive it, for real? I’m not getting on the phone to argue about waiving a fee that shouldn't be charged, just waive it and diagnose what is wrong. I wish I had never bought this expensive supposedly high end machine. Not happy with it at all. I need sterilized dishes due to celiac so now I must wait 4 hours for dishes that come out wet with continued computer issues. I was ill and so was my cat when this started so I was too exhuasted to deal with it then and we also had to return a terrible washing machine purchased at the same time at BB sale. Give me back my GE please. Never again will I purchase KA. Waiting for BB store to call to see if they will help at all. Noy holding my breath. Read reviews before purchaing appliances especially with all the new energy efficient machines which no longer do the job and computerized elctronics which cause problems and then the comapny refuces to acknowledge when you have a brand new faulty product.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Meow, thank you for your review. We would like to inquire about your review with you. Please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (Meow), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 4 out of 5 stars

    Cleans well, dries okay, quiet, looks nice

    Posted
    NotHandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When our 18 year old Kitchenaid dishwasher finally died, we looked at every option we could find for a replacement. It's in an open space, so it had to be quiet. Drying was of paramount importance, so we ruled out units without a drying feature. We looked at the Best Buy models since they were priced much better, but with free installation and a price match, this worked out to be almost the same price. Although this one is supposed to dry, it's only okay on that function. Using powder detergent, a rinse aid (which I really didn't want to do since they're toxic) and the highest possible settings, dishes come out fairly dry. Not as dry as they did with our decrepit unit, but acceptable. Will experiment with vinegar in place of the rinse aid when it runs out. This unit does clean really well, and it's very quiet and reasonably attractive. I'm a little worried about the hint the installer gave me about only pulling from the center of the handle to open the door, because the latch tends to fail. So far it seems fine, but we're trying to make sure to close it lightly rather than forcing the latch to shut unless we're running it. The extra rack on the top is nice, especially for things like lids to Pyrex bowls. It does require the middle rack to be on the lower setting in order to fit most of our glasses, which makes it a little harder to load. Installation was quick and the installers were excellent--on time, pleasant and efficient. Overall happy with the purchase, not quite 5 stars based on price and drying capability.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Choice!

    Posted
    BigE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dishwasher replaced a dishwasher that was some years old. It was put in to sell the house as the prior owners were a bit annoyed they lost their house. I digress, the washer was absolutely excellent! IT has cleaned the dishes so thoroughly, they are looking brand new, out of the box fresh! This is the best appliance purchase I have made in years, with the right amount of bells and whistles! You can't go wrong with this washer!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great dishwasher

    Posted
    julesjam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This a sleek design and looks great but most importantly works well. No need to wash your plates of food before you put it in - it gets everything off. One drawback is the top doesn't allow big cups like 32oz cups but that is because it has a cool rack on top for those tiny things that always get lost. It is SUPER quiet. i highly recommend

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Non-adjustable lower rack

    Posted
    bethzur
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For the money, this dishwasher really should have some sort of adjustable lower rack. It's impossible to wash one gallon jugs, for example. However, it has the third rack and smudge-free front.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very quiet, does a great job of cleaning

    Posted
    lucy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great product at a good price. Does a great job and the third drawer is very handy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Dishwasher

    Posted
    jgarc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This dishwasher makes washing dishes a breeze and the adjustable racks help was bigger pots.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    DISAPPOINTED

    Posted
    KGFoster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The dishwasher is attractive but it does not dry properly and it is confusing to get it to start,

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Kitchenaid dishwasher is thumbs up!!!

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    No complaints!! The installation was done well!! So far , I'm pleased with the dishwasher!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's okay

    Posted
    VX1800
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Works well, but it doesn't have any extra feature. The racks are just basic.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kitchen aid dishwasher

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Gray dishwasher with no issues. Cleans well and has a great look

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great service, Great Price

    Posted
    BigL49
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wife very happy with the new Dishwasher, including the silverware at the top of the DW

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very quiet

    Posted
    1996
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very nice, runs super quiet and overall a great dishwasher I would recommend it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Lulu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Does a great job cleaning the dishes and it is sooooo quiet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good buy

    Posted
    Suwanee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Sleek dishwasher with modern handle, and quietly washes

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice quality

    Posted
    Clustudent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Seems well built,looks nice and has a lot features

    I would recommend this to a friend