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KitchenAid - 24" Tall Tub Built-In Dishwasher - Biscuit-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 55 reviews

65%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 55 Reviews
  • Rating: 4 out of 5 stars

    Quiet and it cleans everything!!

    Posted
    AaronandMary
    • My Best Buy® Member

    We got an AMAZING DEAL on this dishwasher! After going to see about 25 different models, we were finally ready to buy online the next morning because it was in our budget and to our surprise, it happened to be $150 less just within a few hours!! At 49dBA, we can't even hear it running when we're in the next room. The built in hard food disposer doesn't use a screen on the bottom like many others, so no bending over to clean it off. I've used every cycle so far and every load is dry and clean at the end-this includes a crockpot, china, and stainless steel. However, with the stainless, you need to follow its original instructions including when to use Bar Keeper's Friend. Sometimes, there will be a pan that I have to use the BKF on just slightly, then rinse before putting it in the dishwasher. There is an audible tone (which you can turn off# to let you know when it's done washing. The lights light up blue when in use and the dry and sanitized buttons light up green. The buttons are very sensitive, so if this area is where you prepare food, then use the control lock feature. It will not start by itself unless you are constantly bumping into it and also bump into the start button too. There is no cup shelf but it can be ordered from Kitchen-Aid. The little clips in the top rack really are strong and do hold the kids' plastic cups in place. The silverware basket is removable. The lids over the utensil holders are a bit flimsy but they do slide over then fold down if you choose not to use them. I only use them to hold in a plastic medicine spoon or plastic coffee cup lid. What caught my eye about this one are the spray jets at the back of the unit. Those are activated in the *proscrub* AKA the pot scrubber wash. If it worked for every wash cycle, I would have rated this 5 stars. There are two rows of adjustable tines on both shelves and the top rack adjusts easily and is removable. There's even a one hour wash but no rinse only option. Except for the one hour wash, the more options you choose in a wash cycle like added heat, sani rinse, etc, will lead to a longer runtime. Installation was very easy and was a two person job. You'll need a socket wrench, screw drivers, pliers, plumber's tape, and a small wood block to hold the unit up while running the connections to the front from the rear/bottom. We just used a hammer head. Not included are a 1/2 inch plastic strain relief-it's a bushing to protect the electrical wires that feed through a metal hole, two 16 gauge wire connectors, and the electrical cord. Other basic items are described in the manual. What I found helpful was to use an open school folder pressed down onto the top of the unit while sliding it back into the cabinet. This prevented the top insulation from getting bunched up, then we pulled it out when the unit was about 3/4 of the way in. Don't be surprised if it's a little wet inside when it arrives. QA tests the hoses to make sure everything works. As with any dishwasher, if you don't have instant hot water from your kitchen sink, run the hot water until it gets hot before pushing start. We all know the old detergent with phosphates worked best to clean the dishes. Depending where you live, you might still find it online. Glitches? First, let me say that there is no way to tell if the damages we experienced came from the store's warehouse or from the manufacturer. We picked up our first unit as we were right down the street anyway. After opening the box, we saw that it was dented in several places, the moisture barrier was cracked and all of the inside plastics were broken. Best Buy sent over a new boxed unit in two days. It too was cracked but not dented and the insides were fine. We were given the opportunity to use it while they special ordered the third directly from Kitchen-Aid. While using the second one, it would go through a few cycles then shut off entirely. Kitchen-Aid sent someone over and they found that the unit was still in DEMO mode from quality assurance. There are papers attached to the kick plate to clear it if this happens to you-very easy. I think KA should do this before shipping it or at least leave a note from their inspections department so we know. Anyway, the technician also said that this unit detects the water temp and heats it up if needed. So, if it sounds like it is stopping and starting, which it does sometimes depending on the cycle, it is checking the hot water temp and it's normal! Our third unit was delivered a few days later and it was perfect! The only difference with the third is that even though it is the same exact model number, the kick plate has added insulation instead of the underside rubber mat and the rinse aid dispenser window is designed a little differently. No big deal. Overall, we found a dishwasher that exceeded our expectations and received first rate customer service from both Best Buy in FT Worth, TX, and Kitchen Aid.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It washes, it dries!

    Posted
    MeloMom
    • My Best Buy® Member

    Pros: Lots of space - I was able to put the huge turkey roaster in the bottom of the washer, and it is clean! Quiet - We can barely hear it! The loudest part is the water going through the lines to the machine itself. Sparkling Clean - The dishes are ALL clean! Seriously! (I now have to train myself to stop washing the dishes before putting them in the dishwasher, lol!) Dry - The dishes (except plastic) are mostly dry. If a dish/glass has a scoop, there's water in it which is to be expected. But, everything else is dry enough to put directly into the cabinets. Buying a dishwasher with a heating element for drying was a must for us. Get this option! Pieces of food - The hard food disposer is AWESOME! If we don't rinse well before loading a dish in, and leave a little piece of food on a plate, NO PROBLEM! There's literally no trace of any food anywhere inside the washer when it's done. I suggest getting this option if you can, it's well worth it. Cons: Delivery/Install - When purchasing this dishwasher from Best Buy I didn't realize that "unhooking" of the old appliance and "removal" of the old appliance are two totally separate things. We expected the delivery men to unhook AND remove the appliance, but they said they don't "unhook", they only "remove". So, it took my husband about an hour to unhook our old DW, and about 3 hours to install the new one. We had to go buy the dishwasher installation kit, and a new garbage disposal (the old one's connection had broken months ago), so it was quite a process. Best Buy came and took the old one from the curb 2 days later. However, in the end, we are totally happy and satisfied with the new dishwasher. The only thing I would do differently next time is I would buy the professional "unhooking" and "installing" - the outrageous price is worth it, after what we went through unhooking and installing. Run times - Depending on how much "scrubbing" you want the dishwasher to do, depends on how long it runs. After Thanksgiving, we ran several loads where we turned on the ProScrub option (well worth it!) and I didn't have to hand wash one single pot or pan. The average wash cycle seems to be about an hour and a half, with varying times for the ProScrub cycle. I don't mind the longer run times, because for me, it means I'm not standing there at the sink trying to wash the dishes before the dishwasher washes the dishes! Plastic - For some reason, no dishwasher I've ever used has been able to dry plastic. This one is no different. Misc: We use a Finish tab in the main soap area, and a little squirt of liquid detergent in the pre-wash section. I haven't had the problem of the buttons accidentally getting pushed yet. Overall: Extremely happy with it so far. The decibel level was the most important consideration for us, and this far exceeds our expectations. I'm also really glad we got the hard food disposer, and the heating element for drying. Next time, we will purchase the professional install!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Kitchen nightmare

    Posted
    silver1
    • My Best Buy Premier Silver Member

    My last expensive whirlpool lasted 5 years. The expensive maytag was 6 years. The sales associate assured me that Kitchenaid was now better, This started going bad after a year. First of all, it runs for hours only to leave a film on pre- rinsed dishes which I rinse myself. Only 2 people, no kids. First problem was a grinding noise . Researched, said to clean the hoses so my husband did and they were clean. The big issue is the buttons don't work. Found online info to re-boot and press the two heat cycle buttons back and forth and after playing with it for a couple hours, I can get it to start back but I have to do this very often and about the time I want to take a hammer to it, I get lights. We also re-boot it from the circuit. Other than that, it has no features and when it is finished, the two led lights are supposed to let you know because the other two top lights aren't lit, but hard to tell because of the led glare. If you open it to add dishes, its all over. I understand Kenmore is also made by the same company which gets the highest reviews on dishwashers. Got 7 years on that expensive one but at least it cleaned. My dishwashers don't get abuse, Kitchen aid tells me they are meant to last 7 years give or take. I am just about done with dishwashers and am not looking forward to spending more money for more aggravation. This was the worst. What good is a steel tub if it doesn't clean or work. Nothing lights when you press the buttons and when I researched, its the light panel with known problems, and bad computer board. The salesman said to ignore the bad reviews. I would like to drag it to his house.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    My Pre-Rinsing Days are OVER!!!!

    Posted
    SMRandom

    I am happy to say that my pre-rinsing days are OVER!!!! I don't even turn the water on when I'm loading the dishwasher and everything comes out shiny and perfect - except the silverware and knives - those are kind of hit or miss and I have better results if I pre-rinse these items. Pros: Quiet. Attractive blue-lit easy to use display. LOVE the stainless steel interior. The capacity blows my mind - my sink will be overflowing with dishes galore - and amazingly it all fits!! I don't use the ProScub feature often, but nice when I need it. For the price - this Kitchenaid stands above the other models we shopped in style and function. Cons: If you have hard water BEWARE!!! This dishwasher is not compatible. We had sooooo much trouble in the beginning and after months of torture and thinking we'd chosen a DUD, we finally tested our water and realized what our problem was. We then purchased an inexpensive filter at http://dishwasherfilter.com/ and have been smiling ever since. The cycle times are super long - I think this is a side effect of energy efficiency (ironically). A key page was missing from the installation instructions, which explains how to install the enclosed insulating panel. My husband rarely reads instructions, but could not figure out this one - we had to go online and find that missing page. Pretty frustrating, unless you know ahead of time (that's why I'm sharing). Bottom line - 6 months later - we are more than pleased at our decision to purchase this Kitchenaid and highly recommend!!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm in heaven!!

    Posted
    saxlady

    It is so hard for me to read bad reviews about this dishwasher, because I absolutely love, love, love mine. I bought it almost a year ago, and I must say, it cleans superbly. I guess some people have just been unfortunate, or I wonder if there are other issues in play, such as water being too hard/soft, incorrect installation, etc. Mine works perfectly. I love the ProScrub feature and the Hi-Temp Scrub. I love how you can just press the Start button if you want to use the same cycle you used before (which is most of the time - I'll just use the Normal cycle). I love how my silverware comes out clean - every time! That rarely happened with my old dishwasher. A few negatives, but nothing that is a deal breaker: The silverware basket covers can't support the weight of lots of silverware, so after a year, I can't really use them anymore. I thought that would make the silverware stop coming out so clean, but they still do...so I guess the covers aren't really needed. And as everyone else has mentioned, it is too easy to accidentally turn on. But whenever I know that I'm going to be cooking right around it, I just hit the control lock button, and everything's good. I thought the delay start would be so great, but the dishwasher is so quiet, I don't need to wait until I go to bed to run it! What I thought was such an important feature doesn't even matter, because I can't even tell when it's running! In short, I LOVE this dishwasher!! I suppose there are some lemons out there for every appliance, but you have to take a chance at some time, so don't hesitate to buy this one!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Positively Perfect

    Posted
    rhonday

    I've read bad reviews on this dishwasher and I can't for the life of me figure out why. Granted, we've only had it for a month, but we absolutely love it. We replaced a 2-year-old Whirlpool which was a perfectly fine dishwasher but it would not dry our dishes....so we put it on Craig's List and bought this one. It dries our dishes and does so much more. The way the interior upper rack is configured, it just holds so many more cups and glasses, especially our larger Tervis Tumblers. The bottom rack is also spacious and easy to load. The installer recommended that we run our faucet to scalding hot water before starting the dishwasher to optimize the performance of the dishwasher. In fact, he says he recommends that on most brands. At 63, I love learning new tricks. He must be right, because our dishes have come out sparkling and dry. We do use Finish/Jet Dry in each load as well...which he also recommended. The d/w also handles just about all the silverware we've got in the house, so we have nothing but love for this unit. Even my husband enjoys loading the dishwasher now. As for bumping up against the unit and accidentally starting it...hasn't happened yet and I can't imagine how it might...but stranger things have happened. So far, we just love this dishwasher and hope to continue the love for years to come. We are also secure in the knowledge that we purchased a 5-year extended service warranty.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Quiet but dissapointing

    Posted
    PocoAskew

    This unit is very quiet and is attractive, but that's about all I can say for it. The buttons along the top edge are impossible to read unless you get down low and have excellent light on them. The buttons are very easy to hit by mistake and some genius put the start/resume button right next to the cancel/drain button. Our old Sears dishwasher did a much better job of washing dishes in a fraction of the time and didn't need any special rinse agents or other additives. This dishwasher needs the rinse agent to get things remotely dry, takes three times as long and still doesn't get dishes very clean. I find myself pre-rinsing plates and bowls and only filling the washer about 2/3 full in order to make sure there is plenty of space between dishes. Even with the heavy duty wash, heated drying, sani-rinse, etc. this dishwasher can't match the old-school dishwashers. There is no rinse cycle if you need to do a quick rinse and hold. The stainless interior and dark rcks are attractive, but very dark. This makes it difficult to see which silverware holders are full and what is in them - something I never thought about or considered. Also these new "deep tub" designs do add some height, but the majority of the larger, heavier items end up being very low - nearly down by the floor. Lots more bending way dow to load and unload. I'm all for energy and water conservation, but not at the expense of complete functionality (not to mention the need for additives which adds to the expense and overall energy consumption).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Proceed with Caution

    Posted
    azureisacolorofblue

    Bought this dishwasher two years ago - March 2011. We wanted a quieter dishwasher, and we really searched around and read all the reviews before we settled on this one. I thought we were really getting a quality product because KitchenAid has always been top quality. It is truly a very quiet machine; always cleans and dries the dishes better than any other dishwasher we had previously owned. I liked the options for cycles and the energy efficiency of it..... All that said, I am not sure if we just got a defective appliance; however, the buttons stopped working consistently so we had to press the whole control panel down with one hand and select a button with the other to make it turn on. Two of the axles on the top rack broke off of the wheels after a year and a half. Replacement parts for those cost $65/each. It quit working completely in June of 2013; the buttons would turn on, but nothing would happen, then the unit would just shut itself off. I called a repair technician, and he looked at it and told me that he has replaced many of these KitchenAid dishwasher's computer panels. The parts and labor were going to cost about $525, so my husband and I said, 'forget it!" We bought a Bosch.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Roomy, relatively quiet and cleans dishes well

    Posted
    adsrd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my 3rd KitchenAid dishwasher in 33 years. It does what I want it to and is quieter than the last model. The controls are on the front where it is easy to see what cycle it is on (with no problem leaning on them & accidentally turning on the dishwasher - as has been reported elsewhere). The pro scrub feature does work as advertised - even removed baked on mac & cheese!. The movable upper rack does go up and down, although it feels somewhat flimsy. I just leave it set at the regular height and there is plenty of room for tall glasses, including wine glasses. Knives with stuck-on food placed blade down in the basket do NOT come completely clean however. There is more room for dishes in this model than in the last one we had bought in 1999 - perhaps a re-design of the inside cleaning arms, etc. The only thing we miss from the last model is the flip-down cup shelf that used to come with the top rack. So far, so good after a month of use. The only issue we had was a problem with installation when the plastic access panel had to be adjusted - it would move up and down every time we opened the door. The Best Buy installer did eventually come back to fix this.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely disappointed!

    Posted
    CLFe

    Dishes and pots and pans end up with a white film and must be scrubbed by hand to clean. Have tried numerous detergents, prewashes and rinse aids. Nothing works! Have used all of the wash cycles and combinations of cycles. Also tried suggestions in the troubleshooting guide and also no help. After using a few times even the stainless steel tub is coated in a white scum which must be removed using a dishwasher cleanser and vinegar. Spoke to Best Buy guy and he suggested using less detergent. So I tried this and the result was food residue left on the dishes (no surprise). This was a replacement for an Bosch which we had used for about 12 years. The Bosch was still doing a great job right up to the day it stopped working. The interesting thing is that we never had to use rinse aids of any kind or dishwasher cleanser to keep dishes and tub sparkling clean! All we did was add detergent and turn it on. We always thought that Kitchenaid was a supposed to be a good brand but never again. Will dump this piece of junk and return to Bosch. Now I wish I had just repaired my old dishwasher.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So quietly impressive

    Posted
    ChiFox
    • My Best Buy Premier Silver Member

    I installed this dishwasher myself; and, shockingly for the times, the instructions were very clear. It is annoying that a separate elbow for the water is needed, but that has apparently been a failing of all dishwashers for many years. This dishwasher is exactly as advertised. My kitchen is adjacent to my family room, and I can barely tell when I'm sitting 10 feet away when the dishwasher is running. When i do hear it, the sound is actually quite soothing. With the stainless interior I expected it to sound like rain pinging off a metal roof, but it sounds more like a very light trickle into a puddle. My coffee percolating is louder. It cleans everything great, the touch buttons are awesome, and the top adjusting shelf is super easy and handy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome clean most every time

    Posted
    Kamraguy
    • My Best Buy Premier Silver Member

    At first I had to get used to the longer cycles and using normal setting, my old beast took a shorter time but used way more soap and water. The pulsing sounds like it is starting and stopping at the first cycle, but I think it is just blasting to break the food loose. Anyway it does a great job, fits small cookie sheets! Yeah that was an awesome plus! And speaking of sound, so much quiter than I expected, I work in a studio right below it and we used to not be able to run the old one, this one is quite enough to work right under it. Only big complaint, the controls are too sensitive, I have to lock the controls, not from little kids touching, but everyone. You rub against counter and it may try to drain or cancel the run.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective design / poor product quality

    Posted
    Johnski
    • My Best Buy® Member

    My first dishwasher worked fine for several months, then it began to leave soap on the dishes and have erratic wash and rinse cycles (stopping / starting, draining while running). After 4 repair sessions and replacement of every moving part, including the control board, Best Buy agreed to replace the unit (not the manufacturer), I made a bad decision to replace it with the same model, thinking I had a lemon the first time. The new one started leaving dishes dirty the first week it was installed, leaving water in the tub at the end of the cycle, and not getting rid of the detergent (even using Cascade Complete), basically the same symptions as the first dishwasher. They must have a design flaw or vendor problem with product qualty of a part (likely the sensor). Stay away till they tell you a design change has been made. Best Buy is replacing this second one with a different manufucature / model.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware - cheaply made, upcharged for name

    Posted
    AZAS

    For the first year, we were thrilled with this machine. The baskets are not plastic-covered metal, which means they won't bend, crack, and then rust to bits. It's roomy and can handle a variety of dish sizes and shapes. However, it was like it had a warranty timer. At one year one month, the machine started to fall apart. The top rack itself is sturdy - but the wheels are cheap plastic that disintegrates with use. Bits of the wheels crumbled off, making the top rack unstable and unusable. Hunting around, it appears this is a common problem with the model. Replacement adjusters are about $30, but for a VERY expensive washer I expected much more durability. Most recently, the seal at the corner of the door broke down. Luckily, unlike the adjuster, the rack is still covered under warranty for 2 years. I would not recommend this machine. You are paying for the name - the quality is not there.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Highly Recommend

    Posted
    Anonymous
    • My Best Buy Premier Silver Member

    We purchased the Kitchen Aid dishwasher after my original dishwasher finally gave out after 10+ years -- we liked this model a lot due to the tons of great features including, stainless steel tub, sani-rinse and china setting. Also, we were told this unit was extremely quiet. After a few weeks and 20+ uses, we love the dishwasher. When running it, the unit is extremely quiet. It holds approx 15 place settings and is practically setup when loading it. The dishes come out clean and dry w/o the need for additional cleaning. The price is more than we expected to spend (slightly under $800) but for high-end product, we feel we got a lot for the money.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Three strikes, you're out......

    Posted
    RCinCAL

    Maybe I just got the lemons. I wanted to love this. It's so pretty. For starters, we looked at so many dishwashers and purchased this model for the sheer quietness and the added bells and whistles. We loved the quietness, the sanitize feature, and the pot scrubber feature. My dishes came out clean. But.... The first one that was delivered was damaged, and I refused delivery. The second one occasionally leaked under the overfill protection float - not all the time, but it shouldn't leak at all. It leaked 3 out of 7 cycles. The third one wont close after running just one cycle. We only used it for one day. The best way to describe it is to lock your front door with the deadbolt, then try to shut it. You just can't close the door. KitchenAid wanted to send a technician to fix the lock. But if this is the third machine, what else can go wrong? We returned it and bought a Bosch.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    No pre-rinsing needed

    Posted
    notimefordishes

    We replaced what probably was the cheapest, first dishwasher that was put in our house 15 years ago. Everything we placed in the dishwasher without pre-rinsing to test came out clean on regular cycle. We use a rinse aid however most of the plastics still will be wet when the dishwasher is done. One thing we haven't liked are the controls on the outside. If easily bumped or if you are leaning against the counter, the dishwasher starts. There is a control lock feature that prevents this however when we want the dishwasher to run, you have to turn off the lock feature and it doesn't always respond. This dishwasher was affordable and does a great job actually cleaning your dishes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The crowning jewel of the kitchen!

    Posted
    ScottieLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had a previous KitchenAid model (less than a year old) which had a control panel malfunction, causing the heat dry feature to fail, and it could not be repaired. The manufacturer's warranty stood behind their product, and I was able to replace it, while also upgrading to a better model. The previous one had the controls along the top of the door, which allowed for an attractive, sleek look. However, you could not very easily track the cycles, nor tell when it was done, since the lights were hidden under the countertop. Hence, I chose to go with a front-view control panel, which I really like. This new model is also much quieter than my previous... you can't tell when it's running! I now also have additional features for even better cleaning capability.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    other than the flatware basket, just about perfect

    Posted
    HappyOwner123

    If your forks and spoons hang from the retractable tops in the flatware basket, you can only place them in the center positions; in the outer positions, they weigh down the top, causing it to retract itself or jamming the swinging end down into the basket. Manufacturer sent a replacement with exactly the same problem. Fortunately, I had held onto the basket from the dishwasher it replaced, and that one fits perfectly, so we're using it, instead. We love pretty much every thing else about this dishwasher: it's unbelievably quiet, and it gets the dishes quite clean and leaves them dry. What more could you ask? (Well, besides a decent flatware basket, that is.)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This Dishwasher Works Great!

    Posted
    ReddingCustomer
    • My Best Buy Premier Silver Member

    I have had this dishwasher for about 2 1/2 years and have not had any problems with it. I love that I don't have to rinse the dishes for them to get clean. It is very quiet and I usually forget that it is on. I usually use the childlock feature to lock the buttons so that I don't accidentally turn it on. The buttons are sensitive. I have not had any problems with it so far. Sometimes when you open the door without pausing the cycle you will have to re-boot the machine. This is easily done by unplugging the machine.

    I would recommend this to a friend