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Customer Ratings & Reviews

KitchenAid - 24" Tall Tub Built-In Dishwasher - Stainless-Steel-Front_Standard

Customer rating

Rating 4 out of 5 stars with 15 reviews

67%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 2 out of 5 stars

    Good performance, poor construction

    Posted
    NCMO

    We were very pleased initially with this dishwasher. We wanted something quiet, so we could run the unit while sitting at the kitchen table, and it is very quiet. The first problem was the flip-up dividers on the silverware rack. They quickly warped and popped out of the rack and do not stay in place. Now the plastic posts that hold the wheels on the upper rack are breaking after only 15 months of use. This makes the upper rack fall out. KitchenAid has a 5 year warranty on the racks, but they say this is for the rack only, not anything that attaches to the rack, like the roller assembly. They want me to buy $50 in replacement parts that will probably break again in another 15 months. I am not happy that they will not stand behind their product, but instead hide behind technicalities.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Detergent dispenser can only partially open

    Posted
    BB2012
    • My Best Buy® Member

    We have purchased this model for the benefit of the upper rack has upper and lower positions. When the upper rack is in the lower position, the dispenser lid can only be opened slightly, as it is hindered by the rack. We found this out when the dispenser and the lid had detergent still on it after using the machine for a complete wash cycle. We had to re-run the dish washer again without using the detergent after we manually cleaned the residue found on the dispenser and let the lid fully opened to make sure all detergent residue were one hundred percent washed off. When the upper rack is in the upper position, the lid can not be fully opened either, it opens about 90 degrees. We called Kitchen Aid and they sent the technician here and said that is supposed to be as it is how it is designed. By the way, the technician has verified that we did use Kitchen Aid recommended dishwasher detergent. Therefore, we do not suggest to buy this model and other similar design dishwashers.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    HateKitchenAid

    Have had this machine two years and had it serviced at least four times. I've lost count. The plasic wheels holding the upper rack in have broken twice. It just stops draining for no apparent reason and have had it serviced twice for that. If you bump against it, it will start up -- or shut itself off. So you have to keep the panel locked at all times. Now it has broken again - this time it is the draining problem again. I hate this machine and wish I'd never bought it. And it cost a fortune too. Will never buy another KitchenAid product!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great kitchenaid dishwasher

    Posted
    JonVon
    • My Best Buy® Member

    I ordered this dishwasher from the new Best Buy near my house and it is great. I selected this model because I wanted to get the EQ package, which is very quiet. The specs on the website are a little off because it uses a filter and doesn't have a food disposer in it. It is super quiet. My family didn't even know it was running when they first saw it. At its loudest it sounds like a quiet indoor waterfall (no loud motor noises). Plus the dishes come out clean and sanitized every time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super quiet!!

    Posted
    Randootzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the dishwasher, however the installation process was difficult at best. We purchased a floor model, which we inspected w/ the salesperson and it was flawless. On the day of installation, the installation company informed us it was missing the drain hose. The hose was still on the floor of the local Best Buy and didn't get included, so they had to reschedule. The 2nd install date, it turned out the dishwasher had been left on the previous truck. When it finally was installed, there was a pretty large dent in the bottom - likely because they transported it with no padding.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cleans great, touch pad too sensitive

    Posted
    RedoKitrchen

    Wish I'd read more reviews before I bought this - would've bought the model with concealed controls. I thought the handle on the other model would get in the way, but the controls on this model are so sensitve that if you don't keep them 'locked' at all times, you find the dishwasher 'starting on its own' because you leaned (barely) against it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Much quieter than the old one

    Posted
    DSHWSHER
    • My Best Buy® Member

    So far, I can't complain about the dishwasher. It is far quieter than our previous one (also a KitchenAid...lasted 11 years). The only caution I would offer is that the front buttons are sensitive. I've brushed up against them and started a cycle unintentionally. Dishes are clean when the cycle is over...my wife hasn't mentioned any problems. Installers were a riot...they were quick and very friendly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very quiet

    Posted
    Doggymama

    This is the best dishwasher I have had. It has several wash settings and my dishes come out very clean. It is so quiet that you are not sure it is even running. As far as brushing against the controls, yes they are sensitive, but all you have to do is press the control lock button and you won't accidentally start the dishwasher.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overpriced

    Posted
    Weazl
    • My Best Buy® Member

    Went from an older Maytag to this one. The racks are cheap and no where near as well thought out as our old Maytag. Drying agent is a must. It seems to require a higher than ormal wash setting to clean as well as our old one. For paying twice as much as our old one, we seem to get a much lesser machine.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent addition to my kitchen

    Posted
    grammymop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This dishwasher exceeds my expectations. It has an especially large capacity, and with the adjustable upper shelf I can load my largest dishes..... no more washing the large dishes by hand. In addition, it is whisper quiet and cleans superbly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does the job and more

    Posted
    Jamak
    • My Best Buy Premier Silver Member

    This has been a great addition to the kitchen. It's quiet, and gets the job done and done well. I has some great options like a lower filtration system, and adjustable racks.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Okay

    Posted
    Hollythinks
    • My Best Buy Premier Silver Member

    I will say that the best quality is how quiet it is. Otherwise, it's about the same as any other DW I've had over the past 35 years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    high grade workmanship.

    Posted
    humpty80
    • Verified PurchaserVerified Purchase

    Best Buy has a board product line of choices for appliances. Solid pricing and helpful sales people.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great value.

    Posted
    hammerjra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It looks and works like the top end dishwashers, but at a fraction of the price. Would recomend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dishwasher

    Posted
    mikerosy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a great dishwasher because it is so quiet!

    I would recommend this to a friend