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Rating 4.1 out of 5 stars with 297 reviews

80%would recommend to a friend.
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Page 1 Showing 1-20 of 297 reviews
  • Rating 1 out of 5 stars with 1 review

    Great Looks but Terrible Performance

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    Posted .

    For a high end refrigerator this unit has been a lemon or am getting horrible service from my service calls from Geek Squad or both. Three times already in the past eight months since I purchased this refrigerator it has a frozen block of ice on the inside of the unit behind the deli drawer and once this ice forms it sounds like a fan or compressor is being overworked with a high pitch sound every 30 minutes and sounds like there's more damage being done inside the unit. Each of the first two times GS came out to repair it, they spent hours defrosting the ice with a heat gun and not replacing any parts. The third time they come out, they bring the wrong part, the tech calls and orders the main control board which he says may be the cause of the problems and expedites the part (supposed overnight shipping), but a week later no part and no word from GS or tech when the part is coming or when the tech is coming. Called the fourth time and complained that I have a refrigerator that is not functioning as was the case the previous three times and still no word on the part or tech. Unfortunately if I ask for a replacement, the money I paid for extra coverage with GS for three years will be voided and if I have any problems with a new unit I would have to pay for new insurance. Very unsatisfied with Kitchen Aid and Best Buy Geek Squad.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Best design fridge

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    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love the way it’s definitely look. The sleek clean look. I love the inside because it’s not the ordinary white. It’s gray from the inside

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Poor design

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    The drain for humidity in this refrigerator was placed just above the freezer and Ice maker was moved to the door. The line repeatedly froze and ice formed across the cooling vents repeatedly. Only the bottom shelf was cold enough to keep food cold. We had food going bad constantly and cheese moldy before it was opened. We had repairmen out and were finally told it was a design flaw and got a warranty replacement. I hated this fridge it costed me money for food and was expensive to begin with not to mention dealing with repairman and so many appointments! Huge disappointment!!!!! The picture is of the Kitchenaide going away and my new LG finally replacing it!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Buyer, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 2 out of 5 stars with 1 review

    Lights Out

    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Purchased this unit in 2019, less than one yr old and we have had 2 service calls with light issues. First time with 6 months on the unit one light went out in the freezing compartment service call #1, second time several lights stopped working in the frig unit service #2 - parts are on back order as of this writing (2 weeks and holding) which means lots of issues with these lights on many units .. The handles (frig and freezer) also routinely come loose and require tightening - only 2 adults using this unit in the house so if you have kiddos and expect a worry free experience - suggest you pass. If you have a flashlight handy or don't mind wearing a headlamp this unit may suffice - otherwise you may want to keep looking at other models.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    The worst choice!

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    This fridge is a big problem in my life! Every six month I need to melt ice inside back(see the photo) , but it's a frost free! It has a red leak inside and need a paper to retain it (see the photo) I'll never buy Kitchenaid fridge again!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Krieger, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Love my fridge

    |
    Posted .

    Got this fridge and I am very happy with it. Inside looks like a luxurious top of the line car. All the really nice stainless steel in and out. I Love the LED lights inside. Makes so much ice my parties always have more than enough. Freezer is very nice with the pizza area my kids love. Kitchenaid is super good. Stay away from LG

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Roomy Fridge

    |
    Posted .

    Very happy and glad we bought refrigerator. Its a great upgrade from my last refrigerator. I recommend it.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Problems with frig after 1 year

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    We purchased this refrigerator 1 year ago. The coils are freezing up and we’re having to spend a lot of time and money to have it repaired. Will not buy kitchen aid brand refrigerator again.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Terry, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Great looks, great value

    |
    Posted .

    We,ve had the fridge for a few weeks now, it looks very nice. The inside is grey which is very attractive. The lighting is very good and there is plenty of space. The controls are sleek on a flat display.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Nice refrigerator. Great looks, great features.

    |
    Posted .

    I love this thing. From the high quality restaurant style functionality to the darker yet cool stainless steel looking interior it’s great. I’m used to a white interior. It’s kinda nice to have a unique interior.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love it

    |
    Posted .

    I love this refrigerator. Had a side by side before and wasn't sure I would like this style but I do. Lots of room good lighting and holds a lot of stuff. Love the beverage drawer.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love, Love, Love

    Posted .

    I absolutely love my new fridge.. there is so much light to see everything! Super spacious in both the fridge & freezer section.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Poor Quality

    Posted .

    This is the forth time my refrigerator has needed a service call, refrigerator is 10 months old. Today my fridge compartment stop cooling, we had to empty and notice lower half of fridge was solid ice (see pic). Left message for another service call. I would stay away from KitchenAid refrigerators. If you do, get the extended warranty.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Terrible. Do not buy.

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    This is the most expensive piece of junk I’ve ever owned. From the beginning I noticed very cheep materials inside. Should have returned it right away. The stainless look finish on the drawers came off with the packing tape, and the part that remained is so cheep it’s deteriorating before our eyes. The front surface has rust looking marks under the ice maker, and to top it all off, ten months in we found the dreaded frozen block of ice behind the deli drawers, causing the cooling to stop. Had to throw hundreds of dollars worth of groceries out, and wait a week for repair. Thermostat, and pump had to be replaced.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello DanM, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    Great Fridge!

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We actually really liked the overall aesthetics of the fridge before reading anything or purchasing. the three drawers in the top of the freezer are definitely a cool feature! the gray interior was different, but we liked that too! after a year of use - we did have to have the fan and thermo coupler replaced *this is a known issue with this fridge. Apparently though, we should be good to go for years in the future!

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Beautiful, but not without some issues

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Purchased this refrigerator during out kitchen remodel. We were looking for a larger refrigerator, but also something more useful than our old side-by-side. This refrigerator is absolutely beautiful, outside and inside. Very roomy and the shelves can be adjusted any number of ways to suit you. I have three complaints that may impact your decision to buy this fridge. 1) After using only a few months, the part where the cold air comes froze up and the fridge was maintaining about 48 degrees, causing loss of some of our food. 2) The ice maker is fairly small, and doesn't make ice very fast. It might keep up with a family of 2-3 if your aren't home much or use ice very often, but for a large family, you will need another source of ice. 3) The sides of the freezer frost up quite a bit. Not really sure why, but it is annoying. At this point, I wouldn't say don't buy it, but just be aware. If I keep having to defrost this thing every couple months, that might change my opinion, but otherwise, we really like this refrigerator.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Fridge with Great Looks!

    |
    Posted .

    We upgraded from an older side-by-side fridge to this "French Door" style fridge. The capacity of the fridge actually decreased slightly, but we are able to use ALL of the space efficiently. The drawer of the freezer has a vertical space for frozen pizzas, which are the puzzle piece in the freezer that never seem to fit. Brilliant! The interior of the fridge is very pretty. The LED lights on the top and sides effectively light up the area without adding heat. The handles are gorgeous and give a look of professionalism. The also have a very nice texture. The measured fill function on the water dispenser has already sped up our cooking. It's easy to punch in 1-16 ounces and have it pour into a bowl versus sitting at the sinks for minutes to get the amount just right. It's a pretty cool feature that we really like so far.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Lots of space, everything visible

    |
    Posted .

    Love how much room there is in this frig. You can see everything so stuff doesn't get buried in the back and bottom. Same with the sliding shelves in the freezer. The grey interior with LED lighting really gives it an upscale look. Have not had an issue with the icemaker thus far as some other reviewers have. The only reason I did not give 5 stars is that it does seem to be cheaply made ie. the stainless steel is very thin, the metal trim super thin and easily dented, the plastic thin and brittle like you need to be gentle with it not to break anything. Other than that, we have had it 2-3 months now and we love it. Also, we bought as an open box item at a reduced price, (had a few very small dings) so that helps.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Awesome French Door Refrigerator!

    |
    Posted .

    We bought this fridge about 3 weeks ago and we absolutely love it! Lots of interior space and can hold a lot of food. The fridge looks stunning and beautiful in our kitchen! We paid $400 more for the platinum interior and it was money well spent! We would recommend spending the $400 extra for the sleek platinum interior. We absolutely love everything about this fridge! The only reason why we did not give this a 5 star rating is because we have some minor defects with the pullout freezer trays. Both of the metallic pieces on the pullout freezer trays warped and could not withstand the freezing temperature. We contacted Bestbuy and spoke with the sales rep, Michael, who sold us the fridge and he was super helpful! He ordered us new trays rigth away. Bottom line...awesome fridge and superior service by Bestbuy staff! We would recommend this fridge to anyone and Bestbuy is the place to get it. We love our experience at Bestbuy in Modesto. Thank you Michael!!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Beautiful inside!!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I fell in love with the inside of this refrigerator the first time I looked at it. The lighting is spectacular! Feels like your food is on display. The metal trim on the edge of the drawers is a nice touch. Very spacious! I would of given it 5 stars but I feel the doors need to be “tightened” better so they don’t swing open upon opening them, it was a bit pricy and it is a bit rounded and not flat like the rest of my KitchenAid appliances.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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