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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 316 reviews

Rating Filter

Rating by feature

  • Quality

    Rating 2.6 out of 5 stars

  • Value

    Rating 2.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the spacious design, excellent lighting, and quiet operation of this 26.8 Cu. Ft. French Door Refrigerator. Many appreciate the ample storage space provided by the numerous drawers and shelves. However, some users have reported issues with the ice maker's reliability and occasional cooling problems. A few also mentioned concerns about the stainless steel finish.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 316 reviews
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Nice Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good interior lighting, roomy shelves, nice features for water dispenser. Have had this for only a few months, so it is yet to be known if there will be issues with the ice dispenser. So far, so good!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made trim interior. Metal trim I need freezer was buckling. The refrigerator exterior was dented and damaged. This item was to be top of the line product and it was not made with quality.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    OVERPRICED LOUSY REFRIGERATOR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 2 Years Old!!! Freezer lights have failed. Four LED lights in refrigerator have failed. Crappy Ice Maker has a warm spot top left that keeps freezing up the ice into a nice BIG BALL that blocks any ice from dispensing. Freezer drawer fronts have been popping off since day one. SKIP KITCHENAID. I bought this after a $2K LG failed at 9 years old. Thought I'd try Buying American. I was WRONG.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello UNHAPPY, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 4 out of 5 stars

    Nice but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So for spending so much $, it is a good value, made well on inside but freezer door handle can not handle the weight, ALWAYS is wobbly, loose, they've sent several repair men out, even a new door but new handle does the same wiggle..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this from the outlet at a great price. It works well and has a lot of room. The water measurements are off and calibration is not straight forward. Some of the drawers are so so, but for the price I am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge. Lots of space and compartments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is roomy with lots of space and compartments. Having the freezer on the bottom half saves a lot of room on top. You have both sides of the fridge to store food, drinks etc.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    LOVE our new Kitchenaid Refrigerator!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Excellent Choice!! We love everything about our new Refrigerator from Best Buy. Spacious, functional, attractive, and for certain the great quality you would expect from Kitchenaid.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Beautiful fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far! My only complaint is the water/ice dispenser doesn’t have enough space for a tall water bottle like my Samsung did. Other than that is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this one over the top of the line model because I did not like the square flat doors panels of that one. This one has a nice curve to the doors and looks great. The inside has a lot of the features of the top line model,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dont buy floor models

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pur hased floor model. Told nothing wrong. Got home, didnt work. Took 3 technician trips and over a solid minth before getting it working

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker, Reliability

    Rated 1 out of 5 stars

    This appliance has had the same items broken twice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! The Kitchen Aid I purchased because it is a Whirlpool product has been nothing but a problem. It is loud when it dispenses water, the ice runs out after 3 cups and we have had the same broken parts fixed twice in the 2 years we have owned it. I have lost food both times it had to be defrosted and repaired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Too large for kitchen with island

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine just too large for our kitchen with an island. Purchased the counter depth model and couldn't be happier! I would get this one if it fit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks really nice. It fingerprints easily so is not great if you have kids. It doesn't make much ice. Freezer storage is good.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    OK refrigerator - decent size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    actually cold water dispenses out of cold water dispenser do not have to open both doors to access fridge don't like dark interior could have been a more efficient design to capture all use-able space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance, worth the dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge...very stylish and efficient. Makes a hole in the wallet but great quality product. Only down side is the finger prints. Other than that 10 out of 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great space and very stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, ice maker is nice and compact without limiting main space. Shelves are easily moved around. Door storage is flexible and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Great fridge freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge freezer. Has a really premium interior and love the measured setting on the water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    love my Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this refrigerator!!! alot of room inside, love the 3 drawers in the pull out freezer, great design, easy to see everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Update

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After speaking with Best Buy Geek Squad manger, who was very apologetic, progress was made. They will refund the original purchase price of the refrigerator. I will need to purchase another protection plan for the new refrigerator however. Not sure if we will buy another kitchenaid refrigerator but unfortunately all the other appliances in the kitchen are that brand and style.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge, I like the way the freezer is in the bottom drawer, would of like a bigger ice dispenser but this one is fine.

    I would recommend this to a friend