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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 263 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 263 reviews
  • Pros mentioned:
    Microwave

    Rated 5 out of 5 stars

    Fantastic 27" oven combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are very options for 27" built-in ovens and few match the features of this KitchenAid unit. The microwave is capable of cooking and browning and the special cookware provided with it makes it easy (not to mention a nice steamer included as well). The fit was perfect and the opening dimensions in the manual were very helpful. This is definitely a great choice in a 27" opening size, providing a very spacious oven and microwave!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    sleek

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this unit. always have. beautiful, easy to use, modern design. fit into existing cabinetry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaid micro/ oven combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The micro/oven is great everything I’ve wanted for a very long time. Beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Enjoying the new oven/microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the reviews I read stated the oven was loud. I have found it to be extremely quiet. Very pleased with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall all good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast and service is good: as I required, they rang the door and let me open the garage then unloaded there. Have installed for about two weeks. Only used the oven once - the bread was good, so I assume the temperature should be accurate. Love the steam and crisp function of the microwave oven! The steamed fish filet came out just like when I cooked it in a steamer! Crisp Pan for Tortilla, asparagus, bell pepper, ... all came out perfect! And faster than cooked in oven. The only thing i’m not happy with is that the oven cools down by fanning hot air downwards, so directly towards the drawers under the appliance. After baking a bread, the whole cooling down makes the drawer holders very hot!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Oh no

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with finally being able to make this large purchase and was only disappointed with the doors. The item is great I just ended up with one that was stained. I am grateful that Beat Buy promised to exchange in July when new shipments arrive. Fingers crossed that all goes well.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, NovletteS. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. If you are still n need of assistance, please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Shiny new replacement!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing our previous Kitchen Aid oven/microwave combo was the natural thing to do. Still a perfect fit in our custom kitchen. The new one is much prettier with the blue inside of the oven and better lighting. The microwave is also a stronger unit. More sophisticated controls dial in cooking easier than the old one. My only complaint is it took 6 months to receive the unit. The installation crew scratched our hardwood floor we had just refinish, but the company quickly paid to have it fixed. Now we’re just hoping the floor repair company can do this in less than 6 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance—

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an earlier model and well satisfied with the technical improvements—stainless steel finish is wonderful—new control panel layout is much easier to utilize—

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very Classy Appearance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older white micro/oven combo with this one. It brings a whole different look to the kitchen with its high quality construction.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Beautiful Wall oven w/microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really made a significant difference in my kitchen. It looks great, works great and easy to use. Very pleased with our choice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GET THE SERVICE PLAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this item during the Christmas holiday season because of the great KitchenAid reputation and overall great review ratings. However, just before the return policy ended, the microwave started to make a buzzing noise from time to time. My research told me that it was the magnetron going out. My local store arrange for me to get a new one. However this time I purchased the extended warranty. As of this review, I haven’t gotten the new one yet but it is scheduled. We love the way the unit looks and was pleased for the first 2 weeks. I’ll update more on this after the new one is installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my wall/microwave oven. My favorite option on the microwave is the reheat. It allows you to choose what you are reheating then sets the appropriate time in doing so. Also, over all the microwave heats food perfectly. As for the oven. I love the easy slide out of the shelves. Also the cool down method. I would highly recommend this oven combo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used to have a double oven before we purchased this beautiful KitchenAid oven. We never used the bottom oven at all. We are so please with this product and wonder why we hadn’t purchased sooner. The microwave above the oven was a wonderful idea to save space. We love our oven/microwave!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking appliance.The oven left uncooked spots in otherwise perfectly cooked dishes.I would really like a light in the microwave to prevent boil overs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great oven/microwave combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new microwave/oven works great and looks very modern and nice in our kitchen. Love the blue inside of the oven too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looks and works great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks a lot better than the old double oven it replaced. Everything seems to work well, my only complaint is that it takes a while to pre-heat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the product was broken on arrival

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the product on June 7th. and due to a delay with the contractor, the boxes were opened only today June 28th. The glass on the microwave door was broken. I called customer service and they told me that the exchange period ends at 15 days. Unbelievable in a brand new unboxed and expensive appliance. Now I have to go with the manufacturers warranty.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      elias, we sincerely apologize for the concerns with your KitchenAid® Microwave and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Looks, Microwave

    Rated 5 out of 5 stars

    KitchenAid 27" wall oven

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good combo unit. microwave and oven. the microwave can ce used as a small oven also. good looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid Wall oven/microwave combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we just got our oven installed 2 days ago but so far so good. the process to order our oven, wait time to install and the installation all went well and to our satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Franks review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combination Micro/Oven from Kitchen Aid was well received. Due tomthe 27 inch model, it had to be ordered. However, Allison, assisted in the process and things went exactly as planned. Delivery guys were great and had been there before. Two years ago we bought our house as is and renovated it. We bought 5 appliances at the time amd bundled them Again, all went well. Thanks again Allison at Best Buy. Look forward to working with Best Buy in future.

    I would recommend this to a friend