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Customer Ratings & Reviews

$2,679.99
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The comparable value is $3,059.99

Customer reviews

Rating 4.5 out of 5 stars with 48 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the 36 in. Wide 21 cu. ft. Counter-Depth Side-by-Side Refrigerator with Exterior Ice has a sleek design and great appearance, with a suitable size for smaller families. Many customers appreciate the quiet ice maker and its performance. However, some customers have mentioned that the capacity is smaller compared to their previous refrigerators.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 48 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge. This is great. The lighting is incredible. It is excatly what i was looking for in a replacement for an old Kitchenaid refridgerator.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    pretty good design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good ngl. The stainless steel really fits the kitchen nicely. Storage capacity alittle disappointing but works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Easy to fit everything you need. Large freezer allows you have plenty extras!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! I love the modern design and the more stable handles than the previous model.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far fridge is cold and freezer is colder. Looks great in my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful fridge . Best ever .The newly designed ice maker is amazing .

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Purchased this refrigerator recently and very happy so far. I’ve and water dispensers work well, not messy. A good looking refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! The interior lifting is very nice and icemaker works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Frig, A Few Changes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new refrigerator. I replace a similar old refrigerator. One change was the interior is now grey instead of white - it's pretty but I believe white is brighter. The other change is the shelves can only be put in one place, in other words you can't decide which shelf has the tall items - they can only go on the top.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    KitchenAid-20.8 Cu. Ft. Counter Depth Side by side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I am returning this refrigerator. My first one had an issue with condensation on the inside of the freezer door. Kitchenaid repair looked at it and thought it could be fixed by ordering some parts. I decided I didn't want to fix a brand new refrigerator so asked BB to send me a new one. Sadly, the new one has the same problem. I have decided to return this refrigerator and have selected another model. This is too bad because I really like the design of this refrigerator and it fits my space perfectly. BB customer service has been great and I am glad I got the BB membership. It is worth it for the 60 day return policy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not my favorite fridge, I liked my 18 year old Ki!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is ok but until I started putting things away I didn’t realize that the shelves weren’t adjustable which I don’t like at all, also there is a wood looking container that is sort of built in and when I removed it the shelf wouldn’t hold my containers as well!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid side by side fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store sales woman was very helpful, with facts for my comparisons. The store selection was moderate, not overwhelmingly huge. Making purchase was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator!! I would highly recommend it especially if you like the side by side version. The wooden drawer is such a great addition. Delivery was excellent too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacing Samsung Refrigerators

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is the second one we have purchased from Best Buy, replacing two Samsung refrigerators.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice, lighting, visibility in freezer. Only downside is that fridge shelves can be moved.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return this refrigerator. After a day, my eggs froze and a lot of condensation accumulated in the freezer too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fridge it has plenty of space and looks great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is very loud and doesn’t produce ice very quickly. Water dispenser slot is not tall enough for water bottle

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Capacity

    Rated 5 out of 5 stars

    Kitchen aid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Fits well in our kitchen. Freezer is a little smaller than previous one

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    KitchenAid Refrigerator--Thumbs Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I like this refrigerator, it's quite a bit smaller than the one I had previously. I'll here get used to it after a few adjustments on my part. There are a some really nice features however. The interior lights --frig and freezer-- are really nice. There are 3 "crispers" and one very convenient drawer. The ice cubes are a nice size, plus the ice "cabinet" (on the freezer door) is easily withdrawn from the unit if you need to fill a cooler or whatever. All in all, I'm very happy with my purchase. Good luck to you, too!

    I would recommend this to a friend