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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 748 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the KCO253CU Convection Toaster/Pizza Oven for its user-friendly design, compact size, and ability to toast, bake, and broil food. Many customers appreciate the even cooking results achieved by the convection feature. While some customers have concerns about the loud timer and occasional fan noise, the overall positive feedback suggests that this product meets the needs and expectations of many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Good toaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife to replace an older toaster. Easy to use, but I wish you could just turn it on without starting the timer. You know turn it on allow it to heat up and then cook/toast what ever you want. You have to account for the toaster to heat up in your cooking/toasting time. Also a few more options like a flat pan to toast garlic bread or pizza would be nice.

    I would recommend this to a friend
  • Pros mentioned:
    Baking
    Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    Missing a few key wants

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did like the function of this oven. I think going with a convection oven is the way to go, its cooks evenly. I didn't keep it because it didn't have a few key features I would like to have. It was hard seeing food cooking, so I would prefer to have an interior light. Also turn the timer dial to turn off and on was not a favorite. I would like to have an on/off button. I finally feel for the idea of owning a convection oven, so I paid more and purchased the Capalhon brand they gave me a light and on/off button. But for someone who don't want to shell out too much money(double the cost for the Caplhon) this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Love this oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great daily oven. It fits pans that are generous in size (I can cook a California Pizza in it) and good looking. Looks good on my counter! The con is the ticking sound when it's on the timer, but I have gotten used to it. I have cooked pizza, blueberry muffins and cornbread muffins in it.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and threw out our microwave. It works really well. Comes with 2 racks that you can change the position on. Also comes with a cooking sheet. You can place it under cabinets because the exterior does not get hot. The only thing that is annoying is the timer. It has the old school egg timmer that you can hear clicking away while your waiting. I think they all have that style timer though.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    It works well, it’s big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a big counter overnight. It works great and has plenty of room in it. I am not a fan of the ticking from the timer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Very good oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. Only complaint is it is very difficult to reduce the timer once set for a longer time.

    I would recommend this to a friend
  • Pros mentioned:
    Quality
    Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Ticking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the ticking of the timer, but good quality oven

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Best for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This toaster oven is the best option for this price point. My only complaint would be that I am not a fan of the timer. I prefer a digital time to the ticking dial. The ticking is also VERY loud.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Great addition to the kitchen.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so versatile. You can get super creative with what you can throw in it. The timer is not the best and requires a lot of "am I breaking this" effort to move forward.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Good counter top oven

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice little oven. My only quibble would be the timer the clicks the whole time it's running. Otherwise, nice functionality and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    Nice design with some bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size and design of this is great, however a few times, the timer has gone over the time we select leading to burnt food.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Toaster onen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent toaster oven. I use it instead of warming up my oven. The timer has been sticking lately and burning my food.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Great oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I’m not a fan of the clicking timer but still a great toaster oven

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I got a bad one. Directions say to unplug it when you are not using it. That’s a little scary. The toast uses a timer and that’s your on and off. One time it stayed on so I pulled the plug. My house smelled like electrical burn.. it was strong. The door didn’t shut tight and I could see down inside of the appliance. I saw a complaint online about the same issue someone else had. I returned it. I think it’s discontinued. There’s another kitchen aid model, more expensive, that has a better rating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but this stupid timer is ridiculous !!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 1 out of 5 stars

    Overpriced piece of junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable bad baking results. Obnoxiously loud clicking timer whenever you roast anything. And the price?! Ridiculous. I think my wife bought this to match our other KitchenAid appliances but I’d much happier to see it flying out the window and any other brand sitting on the counter

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi Lovegreatappliances, Thank you for providing feedback on the Convection Countertop oven. We are sorry to learn of the loud ticking noise and baking results. Please contact KitchenAid directly at 1-800-541-6390 for further assistance. KitchenAidBrand

  • Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    good oven with flaws

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st, the door doesn't drop all the way down. 2nd, the timer only goes to 60 minutes but it has a continue cooking by moving the time to 0, then you need a secondary timer for x amount of time you want to cook something. the 0 is also used if you are warming something. Note, if using that 0, the power button will then flash if you go past 4 hours & you have to unplug the blasted thing to get it to stop. otherwise, I do like that it has 2 racks. happy cooking.

    No, I would not recommend this to a friend