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Rating 4.4 out of 5 stars with 773 reviews

88%would recommend to a friend.

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Page 1 Showing 1-20 of 773 reviews
  • Rating 3 out of 5 stars with 1 review

    Only 2 wheels remain

    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    We bought this dishwasher and loved it. It was the highest rated dishwasher available at the time of purchase. In less than a years time, about 8 months, a wheel fell off the bottom rack. About a month later we lost another wheel, then another, then another! In about three months 6 of the 8 wheels have fallen off the bottom rack. Now the bottom rack has to be lifted and guided or it falls off the track. It is run daily, we do not overload it as all pots, pans, and lids are hand washed so it's mostly plates and plastic bowls in the bottom rack. The problem is that it's all plastic. We have ordered 4 new sets but need to order another 4 to get us through the next year. It is very quiet but with most modern dishwashers, it takes forever to wash a load, it doesn't handle heavily soiled dishes, and it does not dry them if you do not open the door fast enough after its finished the cycle. The washing issues are due to Energy Star compliance.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Finish is HORRIBLE

    Posted .

    After installation and warranty, I spent $1200 on this Kitchenaid Stainless dishwasher. Immediately, the stainless had problems. Despite promoting the "touchfree stainless" as a wonderful feature, it cannot be cleaned by any product. There are permanent streaks and drips that cannot be removed. Kitchenaid will not do anything under the 1-year warrantee. They hide behind the "30-day rule" for cosmetic issues. This is NOT A COSMETIC ISSUE, but rather a function of their poor quality. I have 18-year old stainless appliances that look as good as new, but the Kitchenaid looked horrendous after 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Joni, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Wonderful Dishwasher

    |
    Posted .

    Love this dishwasher as it has all the features I want and need. Nice stainless steel interior and exterior. Highly recommend!

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Buy the extended warranty

    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Dishes, Dry cycle, Quiet
    Cons mentioned:
    Pump

    Dishwasher functions fine, no real complaints about that. Nice and quiet and the dishes get nice and hot during the drying. Plastic items hold water, but no worse than any machine I’ve owned. However after 2.75 years of daily use, the circulation pump had gone out and the part plus labor will cost over $400. This is not covered under the manufacturer’s warranty. Even though I never purchase them, I would recommend buying the Best Buy extended warranty with this machine.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello 3yrsDisappointed, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    Good but not Great

    |
    Posted .
    Pros mentioned:
    Cleaning, Dishes, Dry cycle
    Cons mentioned:
    Noise, Pump

    After scouring the earth looking for the best dishwasher for a reasonable price, I settled on this model. Based on the specifications and price, it should have been incredible, but it falls just a hair short in several areas. Here's my summary: Pros: -Does a good job cleaning dishes -Is very quiet -Dries dishes well -Easy to operate -Display on the front is very handy Cons: -Takes 2.5 hours for a "normal" cycle with dry -Gets a soap scum layer on the door using even premium wash packs and rinse aid. I've found running the rinse aid on the highest setting helps. -The pump has gotten noisier over the first month of use. I couldn't even hear it when it was new, but now the pump makes some noticeable noise when operating at the start of each cycle...not loud but definitely noticeable, and definitely louder than the sound rating. -Manual suggests running the nearest faucet for hot water before starting the washer, so you waste 5 gallons of water so it can use 4 gallons to do a good job on the dishes. -Racks are hard to load soup bowls in. They tend to fall over nearly flat pretty much anywhere you put them. -Clearance on the lower rack is tight for large casserole pans even with the top rack all the way up. Forget about putting serving utensils in the main silverware basket as they hit the arm. -Top rack is not removeable. All in all, it's still a very good dishwasher. I'd buy it again, but it could still use some improvements.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    You won't regret this purchase

    |
    Posted .

    I've had many Dishwashers through the years and I can honestly tell you this is the best of the best. They advertise quiet, and this is one time they mean it. I have an open floor plan and I don't even know it's running. I put it to the test with an aluminum meatloaf pan with some meat burnings, and I was shocked that it cleaned it perfectly. For the first time I proudly own a dishwasher that cleans on the first try. I've had it for about 4 weeks now and I haven't had to re-wash anything, not even by hand. You won't be disappointed in this purchase.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love my KitchenAid Architect II Dishwasher

    |
    Posted .
    Pros mentioned:
    Cleaning

    In my previous home I had all KitchenAid appliances. In moving to FL and buying a new build home, the builder's grade appliances did not cut it with me. Within one year I purchased an all new kitchen with KitchenAid appliances. This dishwasher holds so much more and cleans so much better than anything I have ever had. Thank you Pacific Kitchens and Best Buy.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great Machine, Shifty Install Info

    Posted .

    Salesperson (Garland,TX) was professional and personal (I later called and told mgr I was pleased). However, I was told I had a 3 week out, Monday install between 8 and 12 - then got a call 2 days before (yes Sat eve) and told the Monday delivery/install was 12-4. Think that might screw up a planned workday? Although a Supervisor was to return my call, NO ONE CALLED ME BACK. They showed up after 3 on Monday. THEN informed me that since my old machine was hard wired, they MUST install an outlet before installing the machine ($145) and since it was connected by copper tube (which would easily have connected to the new machine), they had to install a new valve with hose end ($115) or cut the copper tube near the valve and install a hose end ($65) so that they could use the install kit I was required to purchase with the machine. They had me over a barrel on install (reschedule would be 'weeks') so I authorized the additional work. My gripe - Best Buy KNOWS that 99% of the time old dishwashers are gonna need this because of their ridiculous install policy - they should tell you that you WILL INCUR these additional cost (instead of IF you need any additional work you will have to pay. THIS WAS MISLEADING! I could have done this in advance myself and saved $210 if they had been honest about it! I would recommend the product BUT would encourage BB not to mislead customers in cost and timing of install and would encourage their install company to address callbacks with supervisors. I would also warn POTENTIAL BUYERS THEY WILL BE PAYING ABOUT $210 ADDITIONAL AT INSTALL! Should anyone file a class action against BB for faulty practices, please let me know!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Another KA Winner

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This replaced a 21 year old KA Superba (circuit board died). As it was 2 models old, it was heavily discounted. Good capacity and rack design, super quiet, and dries much better than the old one (even plastic!). Cycles take a bit longer but not too bad. The utensil holder is larger as well. I also like the exterior LED status indicator. My only issue was the Rinse Aid dispenser - initially it seemed not to fill to the point where you could see blue in the indicator. Excess leaked out and ran down the interior door. But after I ran a cycle, the indicator stayed fully blue and all is working fine now. A friend with the same mode had a similar experience. So it was more confusing than a true issue.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Smart choice for a dishwasher

    |
    Posted .
    Pros mentioned:
    Cleaning, Dishes, Dry cycle

    We had a 17 yr old KitchenAid dishwasher that still worked fine, only thing that showed it's age was the color (bisque) & a few of the tines had broken off. I researched dishwashers online & it came down to KitchenAid & Bosch. What sealed the deal for KitchenAid is their dishwashers still have a heating element for drying. I read too many reviews with complaints that the european dishwashers without a heating element do not dry the dishes so I didn't want to take a chance. And since my last KitchenAid was still going strong after 17 yrs, I thought that was a good sign. This dishwasher cleans well, I leave the door shut for quite a while after it's finished & that lets the dishes dry completely, It's also pretty quiet at 44dba. I like that the top rack is adjustable height wise, but haven't had to adjust it yet. Only complaint is it seems like I could fit more in the top rack of my old dishwasher vs this one, not sure why that is since the layout is almost identical. I liked the clips for wine glasses on the old dishwasher better, the stems actually clipped into place, with the new one they don't actually clip the stems so to me it's not as secure. Don't know why they changed that. But overall so far am happy with my purchase, just hope it lasts as long as my old one did!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great dishwasher

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This dishwasher is great. I love that the dishes are dry pretty soon after the cycle is over. The dishes always come out clean. I would like a bit sturdier on the tines in the two racks, but you can get used to that.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    A Winner!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    OK - only had this for a month, but so far so good. Controls are easy to figure and configure. Dishes get REALLY clean in this one - much better than our old system that often left dishes dirtier at the top level than they started (and yes - all of those little jets on the sweeper arm were cleaned out, as were the filters/grinders/etc.). As advertised, the unit is SUPER QUIET - no distractions when you're watching the tele in the adjacent room. The unit is handsome, as is obvious in the photos. Understated elegance if anything. Assembly/installation took a wee bit longer than I expected - probably 2x what the unit it replaced took (so about 3-4 hours in total with just one person - me -doing the entire job). Overall, an excellent machine and well worth the money, especially if you can get it on a deep discount/sale as I did. Fingers crossed that it doesn't start leaking out of every possible seal like the old dishwasher did:)

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    So Far,So Good

    |
    Posted .

    So far have not had any problems. My last kitchen aid died,electronic problems,easier to buy another than fix, This is not as big or easy to load as my last one,but will take some getting used to, Very quiet. Cleans great. Many cycles. Hope to have for 5 to 7 years. That is about how long they last. Happy with the dishwasher,but service at Best Buy-ugly. Excluding salesperson and installer,they were great. Management was a trip. Dishwasher was dented,promised to sell at a discounted price and after install tried to back down. After contacting corporate,bank card complaint they did right,but should I have to go thru that.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Exceeded Expectations

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning, Design, Dry cycle

    Owned a Kitchenaid Dishwasher since 2006 and it died earlier this year. Ordered a 400 series upgraded model, new design with three motorized spray arms and third rack from a large well known wholesale club. First one was delivered damaged and had to wait for an exchange. Second one was delivered and dead on arrival. Returned it and went online to bestbuy.com. Found this model. It actually is an older model than the one I bought originally from the wholesale club, but it runs a few hundred dollars less on sale. It has the same no filter self cleaning filter which is a great design for minimal maintenance and very effective. It lacks the third rack, which in reality is a good thing. The third rack on the more costly model actually got in the way and was very cheaply made and kept falling apart. No third rack is the way to go. Also, this model just has, in my experience, a tighter and better fit and finish. QC seems better on this model. I believe it was manufactured in a better factory than the "newer" models. It installed a lot easier due to the design, and it worked right away, and worked really well. I love the front facing display which gives you a quick view on the status and also tells you when you can still add dishes to the cycle safely. It also reminds you when it is time to run an "afresh" tablet to clean out the unit. The unit cleans dishes extremely well. It dries them better than the "newer" version 400 series did. The only negative I can find, and it is minor, is that even though it has a specification of 43 db, which is lower than the 44 db of the 400 series model, in my opinion, it is not as quiet. The 400 series seemed to have more padding, but also was harder to install because of the padding/insulation. Nonetheless, this unit was still extremely quiet anyway, and much more quiet than my previous high end Kitchenaid. Overall, this unit is a winner in my opinion. It has the no maintenance clean wash system, stainless interior, no third rack (again a positive), extra basket in the top rear, Pro Wash power wash in the back (works really well on pots), removal dual silverware baskets (very nice), adjustable tines (very nice). It does NOT have the bottle cleaners in the top rack, but it is NOT NEEDED because all my bottles come out amazingly clean already. Very happy!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Big disappointment

    |
    Posted .

    I bought this dishwasher based on Consumer Reports and customer reviews, it was supposed to be high end. Unfortunately it wasn't on display to look at. When I got it, I was frustrated that the tines were so close together that many of my dishes wouldnt easily fit . I had to place large bowls between The rows instead of between tines. This caused me to load it in such a way, that it held fewer dishes then needed. The product description mentioned power washing for baked on pans in the back and in the front corners. But there were No jets in the front at all to clean anything placed the way the manual instructed! The manual was for more than one dishwasher and the person writing the online product description had incorrect information. The power washer in back required pan placement in such a way that half of the bottom rack is used up by one pan. This power washer and the power dry both failed within a few months. Because the dishwasher was not built as advertised, I asked for an exchange instead of repair. Although I was unhappy with the product, I was thrilled with the store's customer service.

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Pretty disappointed

    |
    Posted .
    Owned for 5 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning, Design, Dishes
    Cons mentioned:
    Utensils

    Although this dishwasher is a real upgrade from the spec quality one I had, I am disappointed in the performance for the price I paid. It is beautiful, the interior looks professional, I love the touch-pad operation on the top, it is VERY QUIET, and the loading racks are well-placed. But the cleaning capability is very uneven; sometimes all the dishes are sparkling, and then the next time there is dried on food even on the lower level which was not crowded at all. Loading per directions doesn't seem to matter, you still get spotty results. And the drying is pretty bad. Even with the drying aid full and turned to MAX, I still have to hand dry many pieces. I find that I am running it more frequently just to not run full loads, which is a sadly extra utility cost. The flatware holders have special covers which are meant to separate everything for a cleaner wash, but are a pain in the neck to unload. I finally just removed them. Hard to find anywhere to put cooking utensils since in the flatware holder they impede the arm from spinning. There is only one long holder on the top to place spatulas, spoons etc. Holds 2 at most.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    So quiet I kept forgetting it was on

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning, Design, Dishes

    This is the quietest dishwasher I've ever had. The dishes came out clean and dry. The inside was large enough to do pots and pans as well as dishes. The adjustability of the racks helped with making additional space for large items. The racks slide in and out easily. The design is elegant as well as functional.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Great at first - less than 2 years later it broke

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    We absolutely loved this dishwasher at first. It did a marvelous job on very dirty dishes and dried really well, too. But then, after only a year and a half of use, it started leaking all over the floor. Of course the warranty only covers it for one year. Grrr! The appliance repair man had to order one part, which took a week, and that did not fix it. He now has to order another part which will take another week. We are a family of four where both my husband and I work full time - we do not have the time to hand wash dishes for two weeks while we wait on this repair. I am so disappointed in KitchenAid!

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Michelle, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Very solid product - very pleased

    |
    Posted .
    Pros mentioned:
    Cleaning, Design, Dishes

    My parents' first dishwasher was a KitchenAid and I have good memories of their solid reputation. I could have paid more for some non-American made brand, but I trusted their reputation and have not been disappointed. It cleans and dries all the dishes very well and it is super quiet, which is good because I'm in a small condo. The controls on the top edge of the door give it a very sleek look and the operation is very intuitive. If you've ever tested the door on a new car to feel how solid the construction is when you shut it, you'll know you have a great dishwasher when you do the same sort of thing with this unit.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very Hapy

    |
    Posted .
    Owned for 9 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I am a dishwasher snob, but this was for our winter home so I didn't want to spend big bucks for Meile or Askc (my previous machines). This dishwasher dries better than either of the upscale brands I have owned in the past and has all of the cycles I need. It does take a long time, but I choose sani-cycles so that is expected. I would definitely get the machine again.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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