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83%of customers recommend this product.

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Customer Ratings & Reviews

1-17 of 17 Reviews

    • Brand Response

      Kwikset 

      May 16, 2017

      Hi JCal,
      Bluetooth is a local connection, you should be able to control your Premis deadbolt using only your phone if you are within "line of site" to the lock. For remote access, an Apple TV (3rd generation or later) is required to bridge your Bluetooth collection to your home WiFi. If we can help you troubleshoot anything further, please give our support team a call at 1-800-327-5625.
      Thank you,
      Kwikset kwikset

    • Brand Response

      Kwikset 

      July 11, 2017

      Hello Ania, We'd love to troubleshoot why your lock keeps getting jammed or will not open. At Kwikset, we are committed to providing quality products that secure your home. Our products also come with a lifetime mechanical and finish warranty. Please contact our consumer service team at 1-800-327-5625 and provide warranty case #201707114929 so that we can assist you. Thank you, Kwikset kwikset

    • Brand Response

      Kwikset 

      June 2, 2017

      Hi Mohammed,
      We're so sorry to hear that our support team wasn't able to help you initially. Please give us a call back at 1-800-327-5625 so that we may troubleshoot your screen. Reference case number 201706065142 when calling.
      Thank you,
      Kwikset kwikset