Main Content

Customer Ratings & Reviews

Your price for this item is $229.99

Customer rating

Rating 4 out of 5 stars with 73 reviews

77%would recommend to a friend.
Write a review

Rating Filter

77%
would recommend to a friend
Page 1 Showing 1-20 of 73 reviews
  • Rated 4 out of 5 stars

    Great hardware design...software needs work.

    |
    Posted .

    Initially I purchased this lock on its core functionality and design. My home is outfitted with many smart devices and they all are centrally controlled using Apple's HomeKit. This lock is one of the few HomeKit compatible locks that has a great design/look. Installation: When installing the lock it was a very simple as all parts were labeled clearly (part #s). With the instructional video embedded in the app, it made it very easy to follow and install. Manual Use: Once installed and powered up, it was very easy to use its manual functions - lock/unlocking was very smooth. Any reviews that say the lock jams or doesn't slide easily tells me that the user didn't follow the install instructions carefully. It specifically says that you have to ensure the strike/lock hole is clear for the lock to go in and out. Using the key digital keypad was very easy too. The 2 digit random "pre-code" is a great way to ensure your finger prints are not captured. Key pad is responsive. My house faces North so I don't have a problem with the sun hitting the keypad directly; however, I have heard of people having issues with this (confirmed lifetime warranty covers this). Software/iOS App Setup: when setting up the lock in the iOS Kwikset app, I immediately saw that the app was old (App store says last updated over a year ago). Even the basic screen size to accommodate the larger iPhone size screens (7, 8, X, etc.) have yet to be updated. It looks like the app was last designed for an iPhone 5 screen. However, if it was just app esthetics I would be ok. There is a definite issue with connectivity - both away and at home. After further researching the issue, and speaking to Kwikset's customer support directly, it appears that the issue is with Apple's iOS 12. Kwikset went on to say that the issue is not only with them its with all smart locks compatible with HomeKit. Kwikset advised that Apple is working with all lock manufacturers (i.e. August, Schlage, etc.) to resolve the issue. They even took my number and email to keep in contact when they have future updates on a resolution. My 4 star review is based off of the support the main issues are getting. I was able to get great feedback from their team and am hopeful that Apple will work closely with the manufacturers to resolve the issue. Once the issue is corrected, the lock is solid. (Hopefully they will resolve the UI layout too when fixing the connectivity issue.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade Deadbolt

    |
    Posted .

    The install was straight forward with hardware to install it with the two standard lock designs. Mobile app is easy to use and the interface is simply with helpful cues. Overall look is great Bluetooth works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eats batteries, but HomeKit compliant

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    The manufacture greatly overstated how long batteries will last, and I’m changing them every other month it seems. However it works well with HomeKit. It works best with a whole home WiFi network.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Your new favorite toy w/ apple encryption security

    |
    Posted .

    Easy to install yourself and easy to hook up to your network yourself and fairly easy to set up with both Alexa and Siri to control your door Dead bolt! Between saying hey Siri unlock my front door and being able to set up individual users access, this door lock especially when used with Arlo pro cameras Is the perfect way to let people into your home that you trust without having to even be there. The other day I was unable to be home when I needed to and a friend of mine was able to pick up a remnant carpet of mine and put it in my house and then leave the house without me being there. I was able to watch him with the cameras and using the auto lock feature it locked behind him! Worried about your packages being stolen on your porch? You can also allow your delivery person to put your package inside your house with this product and again using Wi-Fi security cameras you can watch them do it and have the peace of mind of knowing that your home security is still priority one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

    |
    Posted .

    I had some difficulty using the app that goes with it but customer service was excellent and it turned out it was an apple phone issue not the lock app, All working well now and it looks great, My only issue that prevents 5 stars is the fact that to change codes or replace battery there are 4 very tiny screws that have to be removed. WHY ?? it's on the inside should just have a slide on. I could not see the screws well enough had to get my son in law to come remove the screws!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for a condo

    |
    Posted .

    This is great for our condo. We expect different family members and friend to visit us here at the beach. We can easily enter a code for them and not worry about chasing down keys. With the various ways of programming you can enter codes for repairmen on a one time basis or only at certain times. I do wish the screen lit up quicker for code entry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for newbies

    |
    Posted .

    This is my first time using a smart lock. It was easy to install but the app itself is kind of outdated compared to all the other ones out there. I can’t connect this model to SmartThings and I can’t access it unless I am 30 ft away. There are ways to set it up but it was a lot of work. I’m hoping they upgrade their app and then it would be 5 stars for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best. Lock. Ever.

    |
    Posted .

    I’m using an iPhone 7+/AppleTV to connect to the lock. The delay is very small, ~4 seconds. When I pull up to the driveway I say, “Hey Siri! Open the pod bay doors!” And the door unlocks. Very fun. The 30 second autolock is excellent. By the time I’m closing the door it latches shut behind me. Being able to set custom key codes for other people that only work once in a 24 hour period is very conveinient, especially for inviting family over etc. I plan on buying two more for my other doors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes life so much easier!

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We’ve been using this Kwikset lock on our front door for 7 months and have only changed the batteries once. It’s an amazing feeling knowing we can leave the house without keys to go for a run or even on vacation because the lock is coded. It’s also cool to be able to check who is coming and going based on their code in the app. We will be buying one for the back door soon!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock for my home

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    easy to install, easy to set up! I no longer need to keep a spare set of keys for emergency access to my house. Not only does the smart lock attractive, it matches the existing finish and style of my exterior light fixtures!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best smart lock on the market

    |
    Posted .

    I did a ton of research. all roads pointed me to an August. That lasted a few weeks. I didn't find a ton of info on the Premis, not many reviews online. However, likely because it was very new at the time. I've had it on my door for about six months now and absolutely love it. Small profile, has a traditional latch on inside of the door, works with apple home and connects to apple tv. Don't waste your time on the others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and secure

    |
    Posted .

    Quickest home automation device to install. It was only 15 minutes to install the lock and 5 minutes to get the device attached to my homekit app. Now it is as simple as giving Siri the command "Goodnight" and all lights turnoff and locks are engaged. Notifications is set to text when the status changes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lock works

    |
    Posted .

    Lock installs and works. It is a bit touchy when in the sun and you have to wait for it to cycle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

    |
    Posted .

    No problems so far. Easy to install. Little noisy, but no big deal

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It was a great lock for about a year!

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    It was a great lock for about a year! Shortly after the year was up, the touchpad stop working. Shortly there after it stopped working electronically all together and all I had was a standard quickset deadbolts that requires a key. I would recommend not getting a touchpad they seem to be very sensitive. Will try a different brand for next lock.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

    |
    Posted .

    Easy install. Works great with Appl Home kit. Receiver notifications and can remotely check and change lock position. No issues encountered. I would love for them to make a double deadbolt version for the back door to the house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    solid build, nice finish, rough software

    |
    Posted .

    Easy enough to set up. But software (app) from Kwikset is old and needing update. HomeKit integration seems to work, but it will cost you. AA batteries, that is. Hopefully future updates will polish this otherwise well made product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cool tech!

    |
    Posted .

    really cool tech with some awesome functionality. I love that it ties into homekit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyless option

    |
    Posted .

    We wanted a keyless option so we couldn’t get locked out and also so we could give temp codes to people that are doing work in our house, like when the ac needs repair. This has been great. Easy install, easy app, overall great product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Lock

    |
    Posted .

    The lock mechanism was installed upside down. Had to take the entire lock apart rotate mechanism and reassemble. Not how a new item should work. Once installed I have not had any issues.

    No, I would not recommend this to a friend
Shopping Assistant
Learn more about Free Virtual Consultation

Start a free virtual consultation today.