Customer Ratings & Reviews

Initially I purchased this lock on its core functionality and design. My home is outfitted with many smart devices and they all are centrally controlled using Apple's HomeKit. This lock is one of the few HomeKit compatible locks that has a great design/look. Installation: When installing the lock it was a very simple as all parts were labeled clearly (part #s). With the instructional video embedded in the app, it made it very easy to follow and install. Manual Use: Once installed and powered up, it was very easy to use its manual functions - lock/unlocking was very smooth. Any reviews that say the lock jams or doesn't slide easily tells me that the user didn't follow the install instructions carefully. It specifically says that you have to ensure the strike/lock hole is clear for the lock to go in and out. Using the key digital keypad was very easy too. The 2 digit random "pre-code" is a great way to ensure your finger prints are not captured. Key pad is responsive. My house faces North so I don't have a problem with the sun hitting the keypad directly; however, I have heard of people having issues with this (confirmed lifetime warranty covers this). Software/iOS App Setup: when setting up the lock in the iOS Kwikset app, I immediately saw that the app was old (App store says last updated over a year ago). Even the basic screen size to accommodate the larger iPhone size screens (7, 8, X, etc.) have yet to be updated. It looks like the app was last designed for an iPhone 5 screen. However, if it was just app esthetics I would be ok. There is a definite issue with connectivity - both away and at home. After further researching the issue, and speaking to Kwikset's customer support directly, it appears that the issue is with Apple's iOS 12. Kwikset went on to say that the issue is not only with them its with all smart locks compatible with HomeKit. Kwikset advised that Apple is working with all lock manufacturers (i.e. August, Schlage, etc.) to resolve the issue. They even took my number and email to keep in contact when they have future updates on a resolution. My 4 star review is based off of the support the main issues are getting. I was able to get great feedback from their team and am hopeful that Apple will work closely with the manufacturers to resolve the issue. Once the issue is corrected, the lock is solid. (Hopefully they will resolve the UI layout too when fixing the connectivity issue.)

The install was straight forward with hardware to install it with the two standard lock designs. Mobile app is easy to use and the interface is simply with helpful cues. Overall look is great Bluetooth works well.

This lock far exceeded all my expectations, the ease from its installation until its programming, is simple and safe, is handled very much from HomeKit to Apple like from its App.

The batteries didn’t last as long as I would like on it. Works well makes it easy to unlock and lock. Sometimes a little slow to respond to wake up the screen to do an action. Overall very happy.

I had some difficulty using the app that goes with it but customer service was excellent and it turned out it was an apple phone issue not the lock app, All working well now and it looks great, My only issue that prevents 5 stars is the fact that to change codes or replace battery there are 4 very tiny screws that have to be removed. WHY ?? it's on the inside should just have a slide on. I could not see the screws well enough had to get my son in law to come remove the screws!

Easy to install yourself and easy to hook up to your network yourself and fairly easy to set up with both Alexa and Siri to control your door Dead bolt! Between saying hey Siri unlock my front door and being able to set up individual users access, this door lock especially when used with Arlo pro cameras Is the perfect way to let people into your home that you trust without having to even be there. The other day I was unable to be home when I needed to and a friend of mine was able to pick up a remnant carpet of mine and put it in my house and then leave the house without me being there. I was able to watch him with the cameras and using the auto lock feature it locked behind him! Worried about your packages being stolen on your porch? You can also allow your delivery person to put your package inside your house with this product and again using Wi-Fi security cameras you can watch them do it and have the peace of mind of knowing that your home security is still priority one!

Easy install. Works great with Appl Home kit. Receiver notifications and can remotely check and change lock position. No issues encountered. I would love for them to make a double deadbolt version for the back door to the house.

Quickest home automation device to install. It was only 15 minutes to install the lock and 5 minutes to get the device attached to my homekit app. Now it is as simple as giving Siri the command "Goodnight" and all lights turnoff and locks are engaged. Notifications is set to text when the status changes.

This is my first time using a smart lock. It was easy to install but the app itself is kind of outdated compared to all the other ones out there. I can’t connect this model to SmartThings and I can’t access it unless I am 30 ft away. There are ways to set it up but it was a lot of work. I’m hoping they upgrade their app and then it would be 5 stars for me.

At the time I purchased this door lock it was one of the few available for Apples HomeKit. Works as intended. Every once in a while need to take out batteries to reset it. Only had to do it a couple of times in the 2 years we have had it.

Easy enough to set up. But software (app) from Kwikset is old and needing update. HomeKit integration seems to work, but it will cost you. AA batteries, that is. Hopefully future updates will polish this otherwise well made product.

Highly recommended. Would buy again. Love this product.

The manufacture greatly overstated how long batteries will last, and I’m changing them every other month it seems. However it works well with HomeKit. It works best with a whole home WiFi network.

I did a ton of research. all roads pointed me to an August. That lasted a few weeks. I didn't find a ton of info on the Premis, not many reviews online. However, likely because it was very new at the time. I've had it on my door for about six months now and absolutely love it. Small profile, has a traditional latch on inside of the door, works with apple home and connects to apple tv. Don't waste your time on the others.

This lock comes with both square and round plates which is great. The app is great with installation with pics and easy to follow instructions. I use the lock with apple home and have been thrilled with the ability to lock and unlock the door while away from home. The finish and build are quaintly. The only small draw back is battery replacement it has 3 screws that hold the case on but one is on the bottom so it is an issue with space for a screw driver due to distance from the door handle.

The device works as advertised. Useful monitoring when family go to house during the day. Like the auto lock feature. Would buy again or recommend to family and friends.

Lock installs and works. It is a bit touchy when in the sun and you have to wait for it to cycle

This is great for our condo. We expect different family members and friend to visit us here at the beach. We can easily enter a code for them and not worry about chasing down keys. With the various ways of programming you can enter codes for repairmen on a one time basis or only at certain times. I do wish the screen lit up quicker for code entry.

The lock was high quality and was easy to connect to Alexa

It is so nice being able to tell Siri to unlock the front door on the way to the house from the car. The keypad is nice for visitors, but unused because Siri works so well unlocking the door. Installing was straight forward and I would recommend this again. We have an iPad dedicated as our HomeKit hub and we’ve had no issues with this lock. I’d buy it again.