Customer Ratings & Reviews
See more imagesKwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
- Model:
- 99390-001
- SKU:
- 12712038
Customer reviews
would recommend to a friend
- Rated 1 out of 5 stars
Chews through batteries
JemezFred Posted
I put in 3 of these. I couldn't reliably get in because the batteries kept draining so fast. I replaced all 3 with another brand that has consistently worked better and I haven't had to replace batteries (yet).
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello JemezFred,
Your experience is very important to us, and we wish that we could've helped you before you removed the Halo. Should you need any support with any Kwikset product, please don't hesitate to reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Rated 5 out of 5 stars
Buyer
JayeshS Posted
Nice lock Work with WiFi only easy to installed, battery aaa, easy to add other users
I would recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
- Rated 3 out of 5 stars
Product is very good
Ishveer Posted
This smart lock is very good. I am able to manage from my mobile and able to give the access when ever required
I would recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello Ishveer,
Thanks for sharing your positive feedback, and we're thrilled to hear the Halo lock is working well for you! If you should ever need any help from our Support Team, we are happy to assist you here:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Rated 1 out of 5 stars
Eats through batteries quick
JPMils Posted
I bought two of these locks. Both need battery replacements within a month. Very unacceptable.
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello JPMils,
We're happy to help you with your Halo lock! Please try the following steps to help extend the battery life:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Try the troubleshooting tips in this link: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
Thank you,
Kwikset
- Rated 5 out of 5 stars
Works good
G909 Posted
Liked this one the best! Like how before u do code it makes u press random ones so people dont see your finger prints
I would recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
- Rated 5 out of 5 stars
Easy install/setup
Ronm Posted
Second one of these that I purchased. Easy to install and setup. They work well.
I would recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Matte Black
- Rated 1 out of 5 stars
Touch pad
PascualG Posted
I did change the battery 3 times in one month, I’m no happy with it I’m going to take it back to the store
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello PascualG,
Please try the following steps before returning your Halo to the store:
1. Use name-brand alkaline batteries and please do not use lithium and rechargeable batteries.
2. Try this troubleshooting: https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
3. Recalibrate the latch, check door alignment and jamb hole depth: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
For further support, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Rated 1 out of 5 stars
Kwikset
SmartH Posted
Randomly locks and unlocks. I can't trust it. Even after technical support.
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello SmartH,
Thank you for taking the time to write a review, and we apologize for your experience. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. Can you please give us a call at 1-800-327-5625? We look forward to hearing from you!
Thank you,
Kwikset
- Rated 1 out of 5 stars
Installation needs adjustment
RichardJ Posted
Used total tech to install. Does not work properly. I am in the process of asking them to correct. I will update review after giving them a chance to correct.
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel
Brand response from Kwikset
Posted
Hello RichardJ,
We appreciate your feedback and your experience with our products is very important to us. We would like the opportunity to assist you further with the correct solution. Can you please call our Support Team at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
- Rated 1 out of 5 stars
Poor customer service has consequences
AndreyS Posted
Purchased the lock and the installation that comes with total tech membership. Tech never showed up. Called and instead of making it right, had to file a complaint. Rep called and apologized and scheduled another install. No one came once again. Corporate complaint department called. At this point best buy needed to take responsibility and expediciously make the installation happen but instead i was put into the back of the line and another install was scheduled for a week out. I returned the item, cancelled total tech membership and will be returning the other item i purchased. Went to another retailer, purchased a better lock and installed it myself at this point. When i needed the installation to happen i did not have time to do it myself and relied on best buy, but this is for the last time because they failed and have useless and worthless escalation process that just states that they would also be mad and put me back into regular line when this needed to be done asap. Poor customer service that resulted in a lost customer and reputation. Poor customer service has consequences
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Matte Black
Brand response from Kwikset
Posted
Hello AndreyS,
We're sorry to hear about your experience with Best Buy installation. Please know that we provide support over the phone to help with lock installation, troubleshooting and help answer any questions. If you choose another Kwikset product and need assistance, we are happy to help you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Rated 5 out of 5 stars
Love this lock
user618355 Posted
Love this lock - easy to use and looks great on my black door
I would recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Polished Chrome
- Rated 1 out of 5 stars
Looks great and stops there.
LandonS Posted
Love Kwikset hardware for the most part. After a 3rd “smart lock” with them I’m going to Schlage. This one is garbage. Batteries last about a month and it stops working with no warning. Connecting to Internet or Bluetooth is terrible.App is terrible. Looks great but locked out of my house for the last time b/c of this garbage lock.goes through batteries like you wouldn’t believe. Spent so much money on Kwikset locks. Most good, this one is trash. 0 customer service, won’t refund, bye Kwikset!
No, I would not recommend this to a friendThis review is from Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Polished Chrome
Brand response from Kwikset
Posted
Hello LandonS,
We're here to help find the best solution for your Halo Lock. Our Support Team is happy to walk you through troubleshooting steps over the phone, as well as provide warranty replacements if needed. Here's a link with more details about our warranty: https://www.kwikset.com/support/warranty
We ask that you please reach out to our team so we can assist you:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset