Main Content

Customer Ratings & Reviews

Kwikset - Kevo Bluetooth Deadbolt - Polished Brass-Front_Standard

Kwikset - Kevo Bluetooth Deadbolt - Polished Brass

Model: 925 KEVO DB L03SKU: 4590701

Customer rating

Rating 3.9 out of 5 stars with 33 reviews

76%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 33 Reviews
  • Rating: 3 out of 5 stars

    too soon to tell

    Posted
    vickiwho
    • My Best Buy® Member

    I loved the idea of kevo the moment i saw it. But the $$ was a little too high for me to replace a good lock. So when bestbuy sent me an email that they had the refurb on sale, I bought the gold refurb kevo. I installed it over the weekend. It was a bit tricky but worked out. It's only been a few days. My biggest issues have been with the app so far. $1.99 for additional ekeys, not crazy about that after paying so much for a lock. I think it should come with at least 3 keys in addition to the account owner. It just seems like the right # of ekeys. I set up my account and issued an ekey to a family member and she never got the email. I paid $1.99 for an additional ekey to give to a good friend, they never got the email either. I deleted their access today and reissued their ekeys and it seems to be working. We'll see when they come over. I currently have an iphone 4s and the kevo app keeps crashing. Frankly I'm not sure if its my phone or the app. I think I could leave a fairer review after using for a few months. So if i can update my review later, i will. I am optomistic and i hope the kevo holds up. Fingers crossed. :)

    I would recommend this to a friend

    • Brand response

      Kwikset

      Hello vickiwho,
      Thank you for taking the time to share your feedback, on your experience so far with your Kevo smart lock. You do get receive 2 ekeys, 1 fob, and unlimited guest ekeys with your Kevo smart lock purchase. You may be interested in learning more about Kevo plus, which offers remote access to your lock, as well as unlimited ekeys, for a one-time fee of $69.99. You can get more information on Kevo plus, and sign up for updates at www.mykevo.com.
      Your Kevo smart lock comes with a lifetime mechanical and finish warranty, along with a 1 year electronic warranty against defects in material and workmanship, for as long as you own your home. If you encounter any problems in the future, do not hesitate to contact our consumer service team at customercare@kwikset.com. We can have a Kevo specialist help you right away.
      Thank you again for your review, Kwikset kwikset

  • Rating: 3 out of 5 stars

    Finally!

    Posted
    GadgetgeekDon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So have I have been wanting a home automated locking system for quite some time. If the price point is just too far out of the average persons reach. When Best Buy had this particular model on clearance I decided to jump at the chance. I was amazed at the ease of install it took about 30 minutes maximum. That included programming my phone and my wife's phone. The downsides of this product is that sometimes you have to have the app open for the lock to work other times you don't have to have the app open, and I can't figure out which time is which and why. Other times The app can be open and it still doesn't work. There are definitely some bugs that need to be worked out. I would say that the battery life is excellent. And I really like the system when it works. And I would say it works about 60 to 65% of the time. The one downside from my perspective is that it only comes with two software keys that allow two users to use their cell phone to open the device, it does not allow more than two unless you pay for them and after having paid for the device I think I ought to have more than two software keys available to me. The other downside to this product is that you must have blue tooth turned on all the time otherwise you have no control of the lock at all. Have the product work more than 65% of the time and I would recommend it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Concept but needs rounding out

    Posted
    moremarv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For the week that I had the lock installed (which was incredibly easy since I was replacing a Kwikset lock) it was so cool to just touch the lock to open and unlock the door from the outside but what I was looking for was more home automation. This Kwikset lock is not available with Z-Wave technology so that I could monitor/manipulate the lock remotely. Not what I wanted so I returned it and purchased a Kwikset 910 Keyless Entry system with Z-Wave. Now I can open the door from the car or when I open the garage door automatically while also turning on the heat/cool and the lights. This product would have been so much better with Z-Wave as well as touch/Bluetooth..

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent new toy

    Posted
    EvoX
    • My Best Buy® Elite Plus Member

    The item was refurbished but looked absolutely new. Everything was in the box as if it were new as well including brand new batteries. My wife loves it! She was always complaining about having to dig out her keys because I would lock the door. Not anymore! Her iPhone is her key! The only down side was that it comes with only 2 ekeys. (What is used to unlock the door via phone). You can buy more ekeys for $1.99 but it wasn't very clear there was a limitation of free ekeys

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not really happy

    Posted
    VHammer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It works but not well. To me the activation seems slow, except when you don't want it to activate. Usually I have to touch it 2 or 3 times to get it to work. By that time I could have used a key & been quicker. It does seem to work quickly when I accidentally bump it when I'm closing the door. Then the bolt comes out quickly and holds the door open when it bounces off of the door frame before the door swings shut. I won't buy another one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great lock. Easy installation

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Everything works well and operation is easy. The only downside is that guests have to download the app and set up an account. It would be cool if you could just type in their phone number and they could open it that way. If you get the Kevo, I tightly recommend upgrading to the kevo plus.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    You had one job

    Posted
    Patrick

    Astonishingly bad product. Tap the lock. Flashes red. Try again. Flashes red. Tap again. Hey presto! We are in after about 45 seconds of give and take. Literally should work every single time. Not good enough. The build quality is cheap as chips too, about as good as a $10 cheap lock except this one is 20 times the price.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Patrick,
      A red flash means that Kevo has detected an unauthorized device within the activation range. It's possible that another Bluetooth device on your person is overpowering the authenticated device. We'd like to help you troubleshoot your Kevo so that it works every time as intended. Please give our team a call at 1-800-327-5625.
      Thank you,
      Kwikset kwikset

  • Rating: 4 out of 5 stars

    Great introductory to home automation

    Posted
    MrHarris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This Kwikset lock was a good purchase, it allows me to get in door without having to use key. I have had it for 3 weeks and have only had one instance were the phone had trouble communicating with the lock. Very easy to set up and the lock feels and looks solidly built.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    bbks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This lock locks and unlocks itself, drains batteries in less than a month. I've gotten a replacement and the replacement lock does the same thing. We went to the store today and locked the door as we left. When we got back from the store the lock had unlocked itself!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    lynk
    • My Best Buy® Elite Plus Member

    I really like this lock because I don't have to remember numbers or try to punch them in at night or while holding shopping bags. I can email my family/friends keys when needed and revoke them that evening.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Joef624
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was so hoping this to workout. Don't get me wrong it works ok with the app but the time I take my phone out tap on the app it locates the lock it takes up to one minute. The fob key is what sucks . Worked the first day then that's it

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product for the home

    Posted
    RSM00
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to install, with Little skill envolved. Product does as it suggests but just be forewarned... The system takes some timers learn your habits... So at first it takes a little patience for system to preform its function

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy install. Great product

    Posted
    Tank79
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Everything works as described. Very convenient. I also swapped out the old handle for a closet handle so we wouldn't get locked out from that knob. Also re-keyed this lock to work with my old keys, nice feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product

    Posted
    Alan12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Easy to install and works well with SUPPORTED devices. Only real issue is that the lock is extremely sensitive to touch and can automatically close if your hand brushes against it while going outside the home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great bluetooth deadbolt

    Posted
    WRap18
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I got this for my 89 year old mother so she could come and go with out fumbling with a key. It just works. She has been using it for a month or more now with out any issues. Very Pleased!!!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome "Smart" Lock

    Posted
    gatorbob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wanted a "smart" lock for my front door, but did not want one with a keypad, so this fit the bill. Easy to install and was able to re-key to my existing kwikset key in less than a minute.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Misleading ad

    Posted
    HonestAbe
    • Verified PurchaserVerified Purchase

    Only works with the current model smartphones 1 year old smartphone won't work I can use my key faster then the lock will open have to have fob right next to lock the whole thing's a joke

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi HonestAbe,
      Thank you for your feedback. Kevo is compatible with Apple and select Android devices, the full list can be found here: http://www.kwikset.com/kevo/smart-lock/compatibility

      We would like to help you solve the range issue you are experiencing with your FOBs. Please give our team a call at 1-800-327-5625.

      Thank you,
      Kwikset kwikset

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Rosie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This works for our family. Especially with school aged children. No lost key issues. This paired with a security system or free apps like Life 360, it's an excellent product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great lock

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This things is pretty darn cool, you just have to program it properly. Also it's a smart lock so you can change your other main keys to it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love it

    Posted
    big50balla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    this is just what i was wanting. i have alexa and can lock the door at night if i forget to thru alexa or the app on the phone

    I would recommend this to a friend