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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 362 reviews

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84%
would recommend
to a friend

Customers are saying

Customers are delighted by the Kevo Bluetooth Deadbolt's ease of use and straightforward installation. However, some users experienced inconsistencies with the lock's functionality and Bluetooth connectivity, reporting occasional difficulties with unlocking and challenges related to the app's performance and battery drain. While many appreciate the keyless entry and enhanced security, concerns regarding reliability and the need for frequent battery changes were also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 362 reviews
  • Rated 4 out of 5 stars

    kevo is definitely great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, i like everything about it except i dont like the fact when i use the Fob or keys, it will not send me any notification. Its nice to have the 2 e-keys, wish that at least provide 4 e-keys. Also, the alert needs to be better since i have to create alert for lock and unlock for each user i sent e-keys to. Hopefully the software will be updated where we can at least be notified when using Fob.

    I would recommend this to a friend
  • Pros mentioned:
    Keyless entry

    Rated 4 out of 5 stars

    Kevo adds another layer of convenient security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The great thing about Kevo is being able to unlock and lock by touching the tumbler side cover without using a key. No longer have to carry extra keys - just use an authorized smartphone - and who doesn't already carry a smartphone! Convenient when your hands are full and cannot fish for a key to open a lock. Very convenient to give others temporary or permanent access to unlock Kevo. Notifications are sent to your smartphone when an authorized user uses Kevo if you want.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must have addition to your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at house easy it would be to not only install but continue to use for my family and friends. It went in very easy and has been a breeze to send keys to people. Great for anyone who also has people come to their house consistently (maid, babysitter, etc).

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth, Lock function

    Rated 3 out of 5 stars

    Lock is handy, but average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, when this thing works correctly, it is awesome. Here are some issues I have. 1. The lock is bluetooth and works with your smart phone. In order to lock.unlock, you tap the bell of the lock and when your smart phone is in range, it locks/unlock...sometimes. Sometimes you have to wait, tap, wait, twist your body, or move around. 2. The lock has a difficult time connecting to bluetooth sometimes. 3. The lock tells me that the deadbolt is jammed. I think because the door is a little off kilter (as are most older homes) and has some resistance when locks. Overall, I like it. But if I had to do it all over again, I would have probably bought a better product.

    I would recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hi Cdawg,
      Thank you for your review of our Kevo Smart Lock. We'd like to help you troubleshoot the Bluetooth connection you have between Kevo and your phone. Please give our team a call at 1-800-327-5625 and reference case number #201612790693.

      You are correct that the deadbolt may jam in some instances where the door is not lined up correctly. Kevo does have a tapered deadbolt to help minimize the chance of this occurring. If you'd like some help aligning your door, please just ask our consumer service representative.
      Thank you,
      Kwikset kwikset

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I Look Forward To Opening The Door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy To Use and Teen Friendly Too! The chances that my teen will lock themselves out of the house are zero because they can't live without their phone. I love the fact that she's eager to open the door for me while I bring in the groceries. Now is there something that will get her to help carry in the groceries? I would give it a 5 star rating but the lock every now and then has been triggered while leaving the door ajar. It can also be a bit noisy when leaving the house early while everyone else in the house is still asleep. But I still enjoy using it and find it very cool to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great keyless option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and set up were easy to follow. This works fine for my family. We have not had an issues with it. I did read in reviews that it will randomly lock when closing the door. This had happened to my husband. Thankfully I was home to unlock the door. He did not have his cell on or near him. I keep my cell on me if I'm going in and out of the door. I don't want to get locked out. Also, it only gives 2 keyless codes. I had to purchase another code for 1.99 from the Apple Store so that my daughter would be able to use the lock with her iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    great smart function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Simple installation and neat look Cons: concerns about security

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Neat little contraption

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes getting inside a heck of a lot easier when your hands are full

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. Wish it wasn't so expensive. Hubby loves it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has made my life so much easier! Just have the fob on you, touch your deadbolt and it opens. Some awesome security features too!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock/gadget!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock. The e-keys are a great and have been very useful with my family. Installation is pretty easy as well. I'll be looking to get one for my garage door also soon.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    product design is good but the needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the product is good. But the product internals need work. After having taken time to install the product. Only to find out it was faulty due to loose wires.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great lock easy install would recommend to others .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new lock on my door. It was easy to add my parents when they are visiting from out of town, and they all have access to the lock, without geting new keys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is great. Looks like a standard lock and craftsmanship is excellent . Fairly easy to install. Wish is came standard with Home WiFi connectivity to lock/unlock remotely. It's nice that I don't even have to take my phone out of my pocket, nor do I have to keep the iPhone app running in the background for it to allow me to open the lock. I like the option to be able to send a temporary digital key to someone and no additional cost as well as the affordable purchase of additional digital keys. Another feature I wish this lock had was a proximity sensor option that would unlock the lock automatically as I approached the door. Regardless, I would highly recommend this lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than fumbling for keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always carried a large purse and always find myself fumbling for keys in the dark trying to get into my house. With this lock all I have to do is touch the lock and I'm in! Sometimes, it will not open/lock the first time. You do have to have your phone close to the lock for it to function. Which is both good and bad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great item. I watched a video for installation that made it quick and easy. It has worked perfectly. Sometimes it locks before you close the door but its not a big deal and rare.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth entry system is fantastic. It does have a brief delay but works great. The first one I bougjt I believe was a restock or something because it totally failed. I returned it to best buy no problem and the new one works like magic.

    I would recommend this to a friend
  • Cons mentioned:
    Lock function

    Rated 5 out of 5 stars

    Pretty strong lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock does exactly what it shows in the video. It does pretty well with the phone and the fob. Only downside is having to buy the second set of keys and it kind of lags to lock and unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the must have product for those who misplace keys such as myself. Simply have the key fob or your iPhone and never be locked out again!!

    I would recommend this to a friend
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