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Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze-Front_Standard

Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze

Model: 925 KEVO DB 11PSKU: 2841015

Customer rating

Rating 4.1 out of 5 stars with 361 reviews

84%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 361 Reviews
  • Rating: 4 out of 5 stars

    Fit my needs the best

    Posted
    Motorcop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I did a lot of online reviewing, just as always...and like you are doing now. I have a home automation hub and looked at what the hubs offer...then found Kevo. I looked at Schlage, August and other options. It's all came down to: 1. Ease of allowing access to others (key code, e-key, etc) 2. Aesthetics of the device (August is HUGE!) 3. Locking/ unlocking ability remotely (Kevo Plus is a big plus) 4. Ease of locking/ unlocking (this one is a simple touch on the outside cover with the key fob or Bluetooth device close enough) The search was on and I learned a lot that I liked and disliked about this and the others. I liked the size of Kevo after the install. The August was a HUGE add-on on the existing deadbolt assembly. The Schlage all had keypads on the outside and some fancy design to choose from. The Kevo...looked just like my existing Kwikset deadbolt on the outside and no keypad to add additional users or have to delete them later. With the Kevo I can send unlimited e-keys to my wife, my tablet, any future maintenance workers, etc... I can also rescind the keys just as quickly as I send them, or even limit access times. I can also get alerts when family members lock or unlock the door, so I know when the kids make it safely (I have security cameras too). I added the Kevo Plus device which was about half the price I paid for the lock, but easily connects to your router and sets up in minutes. Once installed, you can lock/ unlock the door anywhere you have Internet access. Never worry halfway to work again, "Did I lock the door?" Now, what I dislike: Installation was not as clear and easy as it seems. There was a programming portion after the lock is installed to learn left/ right swing doors. The lock grinds and sounds defective, but it's just learning. Just disliked this portion slightly. The biggest issue I have is...you never realize how many times you actually touch the door lock when the door is open. What I mean is that the "easy to lock by a simple touch" becomes annoying when you are walking outside, grabbing the door handle to close it behind you and you accidentally bumped against the lock housing, causing it to lock before you close the door. Minor issue, but I lock it when it is open almost as much as I do when it is closed. Ha! Overall a huge recommend. I like the looks, the upgrade ability, the ease of use and secure feeling of being able to lock the door from literally anywhere.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good, but could use some improvements

    Posted
    Deejay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased two of these and, overall, like them. The design is good as is the fit and finish. I like that Kwikset decided to include their "smartkey" technology in these so that you can easily re-key the lock to match other locks or simply change the physical key. As far as the bluetooth, I like that these work with iOS or Android as well as the proprietary bluetooth fob. Functionally, the lock works as expected and I have no qualms recommending it to someone. However, there are a few complaints... 1) The lock takes a few seconds to open and doesn't always recognize my phone (iPhone). This is a minor annoyance, however, and doesn't always happen. 2) Installation was pretty straightforward, but the lock is extremely sensitive to a door that's not properly aligned. Even if your present deadbolt operates with ease and even if you can manually lock/unlock this lock without issue, the motor won't tolerate even minor friction. Installation in one door went fine, but in the other one, I simply couldn't get it to work properly and ended up replacing the entire door (frame and all) as I simply couldn't get it to align properly. 3) Kwikset claims this will "automatically" calibrate so that it won't lock if the fob or other bluetooth device is on the inside of the door (I.E., hanging on a keyhook or sitting on a counter). However, I've noticed that the lock will occasionally unlock when my iPhone is within range inside the house. It has to be fairly close, but from a security perspective, it's a concern nonetheless. 4) Electronic keys cost $1.99 each. That's a bit annoying as the lock includes only 1 fob and 2 electronic keys. Once purchased, they're permanent, but given the cost of the lock, they should include additional electronic keys. Finally, a nice feature would be adding wifi to the lock in addition to bluetooth so it can be operated and/or checked remotely. Personally, I'd be willing to sacrifice battery life for that feature. Overall, this is a good lock for someone looking at home automation or just the ease or "coolness" factor.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Idea, poor performance

    Posted
    Paul420
    • My Best Buy® Elite Plus Member

    Almost a year ago I purchased this lock.Just like many of these five star reviews that are written during the honeymoon period of ownership, I too thought that this thing was really cool and an awesome product. So much so that within a couple of days had bought three more for my home two homes, vacation house and my mothers home. Fast forward two months later, we started having problems with them locking automatically when closing the door as you exit. At first I thought that we were accidentally touching the lock while closing the door. Since the product was so cool, high quality and expensive I made every excuse for any shortcomings that started to arise. The customer service people were not any help, first they blamed it on the installation, then on user error. I installed all units myself, and had them reinstalled by professionals same results. The locks lock by themselves when you close the door 2 out of 5 times. I tested this by not having the fobs (which quit working after three months, changing the fobs battery helped for a few weeks but the $5 batteries get expensive quick) or my phone with me when exiting the house and still the lock will sometimes lock. Essentially locking you out. I have now made it a habit of have the key with me at all times. Even when I go outside to pick up the paper in my robe. Not fun being locked out of your house at 530 in the morning. Funny how this same thing has happened with all four locks in three different parts of the country. The final straw was when my elderly mother could not get into her home, due to the lock not wanting to work with her fob, phone and the key was too hard for her to turn. Locks have been removed and packed up as a reminder of a waste of $1,000, hours and health.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Paul420,
      We are truly sorry to hear that your Kevo smart locks have not been functioning properly. We know how frustrating it can be when something is not working correctly. We want to ensure that your Kevo experience is a great one.
      We appreciate you taking the time to share your experience with us, and have passed along your feedback to our product and development teams.
      Please contact our consumer service team at customercare@kwikset.com, with case number 201511249696, and we will connect you with a Kevo specialist who will be able to find a solution that you will be happy with.
      Thank you, Kwikset kwikset

  • Rating: 5 out of 5 stars

    Easy to install and ever better to use!

    Posted
    makman23
    • My Best Buy® Elite Plus Member

    Snow is coming. After going through an endless barrage of snowstorms last year I wanted a way to get in and out of my apartment without having to constantly fumble around for keys – whilst holding a shovel and wearing gloves. A few friends purchased Kevo last year and rave about it so I decided to join the club. Have to admit I was somewhat concerned with installing and converting my existing lock into a “smart” lock. Much to my relief when unboxing to find there wasn’t a mess of small parts I would have to put together and try to figure out. Packaging and parts were labelled clearly so no guess work there. Illustrations in the instruction guide were easy to understand and made for a straight forward installation. It’s designed as an ordinary deadbolt lock which makes it so there aren’t any additional changes required to existing lock and/or door. After bolting lock to door, which was easily done with just a screwdriver, with four included screws I just had to connect two wires with electronic panel. I was told by friend who previously installed Kevo to be careful with these two wires as they are rather sensitive and could detach easily – which almost happened to him. Four AA batteries were included, a nice small touch as it helps save a trip to drug store, and these were put into labelled slot. One step programming by pressing button which is clearly written on the panel. I was also able to re-key my old Kwikset lock keys by using Smart Key which was provided in the box. Had been using keyfob up until Kevo launched Android app for Lollipop users. Using it with my Nexus 6 seamlessly. I noticed phone must be unlocked to use with Kevo though I haven’t yet tried to add Kevo as Trusted Device. I do wish it was a little bit quicker in locking and unlocking. Android compatibility is a plus but limited to Lollipop. Used to carry flashlight on keychain to see keyhole for opening door – no longer necessary.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Proud Member of the Kevo Club

    Posted
    bestbuytechreviewer8512

    So, I knew that I wanted to get a smart lock. I am really glad that I ended up getting this one... It took me MAYBE 10 minutes to install. The instructions were extremely straightforward. First off, the SmartKey function is super easy. It takes literally 15 seconds to change the lock from the keys that are included to the current set of Kwikset keys you are already using. That was awesome- saved me a trip from the locksmith or having to carry around two set of keys. Then, I just had to set up the lock from my phone. 20 seconds later, I'm done. Super easy to follow guide on your phone's screen, super easy "calibration" settings... The calibration is so that the lock knows whether you are outside or inside. A random person can't just touch the lock and have it open when your phone is sitting close to the door- that is a feature that really sets my mind at ease... and it was a big selling point on this lock. Essentially, that is the entire install. The included fob is already set up, great for someone who doesn't have an iPhone or iPod touch. After all of this, I sat down on the couch and invited my friends and family to my lock. They already had keys to our home, but half of the time would forget them... or lose them. Now I know who comes over and WHEN! We are going out of town next week. A friend is bringing in our mail/packages... I'll know if and when he does... PEACE OF MIND! Another pro of the Kevo- We have been thinking of renting out one of guest rooms on AirBNB... invite someone to the lock for the weekend, remove access when they leave... EASY AS PIE. Now you don't have to worry about them keeping or losing the key... One thing I wanted to change was that it beeped when the door locked/unlocked. After 30 seconds of inspecting the lock, there is a switch that disables it. I can't wait for Google/Android to finally support Bluetooth 4.0 Some of my friends do not have iPhones. When Google finally supports Bluetooth 4.0, this lock will be perfect.... until then, I will just buy an extra fob or two. Great lock. Buy it, you won't regret it...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Home security, flexibility and convenience

    Posted
    Careheart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We've been using Kevo, with the added adapter for remote access, for almost 2 years now and I couldn't imagine going back to life without a smartlock. I am VERY forgetful so it wasn't even a question that we needed this for peace of mind. Now, as long as I have my smartphone, I don't carry keys when I walk out of my house and lock up remotely when I've forgotten to lock the door or am in a rush to catch an Uber. Unfortunately just buying this lock won't get you the functionality most people are looking for in a smartlock. You have to upgrade to Kevo Plus, which is an adapter that acts as a hub to connect the lock to wifi and allows smartphone access. We tried to go without this and it really limited the usefulness of this lock. Still, it's well worth the investment. We were looking at the August lock because it seemed like it had a better app interface and more intuitive user experience, but in the end we felt that Kwikset's of its history in home security left our home feeling more protected. That was important in a big city like Los Angeles where home burglaries are frequent. PROs: - Met our HOA aesthetic guidelines, you can't even tell it's Kevo - Easy to send/remove e-keys to visiting friends/family - Has a physical e-key fob for our less techy visitors - Remote locking/unlocking for service professionals like dog walkers CONs: - Occasionally takes a few tries to work. Usually happens when the smartphone is in lock screen mode - Remote access fails if your home is experiencing a blackout - If your smartphone dies, you're stuck outside - Amazon Alexa commands are patterned weirdly. If I wanted to spend time to fix this, it can be done but it's not worth the effort for me since we don't really use this

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great peace of mind when you are away

    Posted
    Motorcop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I recently did an automated "smart home" install using an Insteon hub, light switches, outlets, garage door opener, security gate opener, security cameras...the works. The one thing that was lacking was confirming that my doors were locked. I have cameras that face them, but it does no good if I cannot lock/ unlock them remotely. In comes Kevo... I'll add that I purchased the Kevo Plus device directly from Kwikset, which allows me to lock/ unlock the doors from anywhere I have an Internet connection. It ties into your home's wired network and sends a signal to the lock, just like you were standing within range of it. The door lock itself was a replacement for a previous Kwikset deadbolt, so it kept the aesthetics of the first lock, which I liked. I did not want a keypad on my door or some bulky box with a satin finish to make it look nice. The side that is inside is slim and pleasing as well, unlike the August lock that is a HUGE canister that mounts to the existing locking system. Install was quick and easy...pay attention to the left/ right door swing instructions. The lock will make a grinding sound like it is broken, until you follow those instructions and it programs the throw of the lock to the correct direction. I received a key fob and unlimited ekeys to use, which makes it handy with friends, family or maintenance workers who may need access. I can either see people on arrival, open the lock to allow access and lock it at we them, or email an ekey that gives them access. That access can be controlled to either specific times and days or unlimited access. It can also be revoked via the admin person through the app. Highly recommended and will be adding more locks to my setup.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't Work As Advertised

    Posted
    ElectronicsNut
    • My Best Buy® Elite Plus Member

    Got the Kevo deadbolt shortly after it was offered on BestBuy.com. Installed pretty much like any other deadbolt, you just have to make sure the antenna is placed correctly and not pinched. I have 3 people in the house (including myself) with iPhone 5s's and everybody had major problems getting the lock to work as it should. I've called Kevo support and literally taken the lock apart piece by piece to check for problems and put it back together. When we lock the door, we have to take out our phone and make sure the Kevo app is running in the foreground, put it 2 inches away from the lock and sometimes it will work. The whole reason for getting this lock for me was to leave my phone and keys in my pocket and unlock it. Well, that doesn't happen. Sometimes it will even lock itself when we have entered the room after having unlocked it with the key. This is the most expensive dead bolt you'll ever buy. It will basically quit working and make you use your key anyways. Do not recommend buying this lock, you'll be disappointed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, convenient lock

    Posted
    grodrigu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I originally started my keyless entry journey with a 10 button lock. I'm glad I upgraded to a Kevo. The Kevo works great with iPhone 5S/5 and there are virtually no problems. It unlocks within 2-3 seconds and saves me from pulling out my keys. Sometimes it can take a little longer, but generally gets it right 90% of the time. On the other hand, I have multiple problems locking/unlocking the door with the iPhone 5C. If I get it to lock/unlock on the first try, I feel lucky. Usually it takes 2-4 tries at 5-7 seconds between each try. Now that Kevo lets you have 7 eKeys, this works great for sending to family and friends, and then revoking once they no longer need access. The SmartKey option is great. I had problems getting it to change to my previous key. At one point, neither key worked. If you do a search on how to re-key a smart key, you can get back in business without having to go to a locksmith. There are a few things that would be nice to add to the feature set, such as restricting access to certain hours of the day, or allowing for remote unlock, but it's got a pretty solid set of features as is, and is firmware update-able. I'll definitely be buying another one in the future, but maybe when there is a price drop or a sale happens.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wifi would make this great, as is its ok

    Posted
    MLNinMN
    • My Best Buy® Elite Plus Member

    I bought this lock for the safety of my kids so when they get home they can go through the front door instead opening and showing off an empty garage. My oldest child has a phone, so she can run the app and easily open the door. The best part is that I get a notification when she unlocks the door and I know she's home. My youngest child uses the fob. Unfortunately the fob does not send any notifications so I don't know when/if she has come through the door. The app was ok to set up, and little confusing a first. I hate that you have to have the app running along with bluetooth to make this work, but my daughter doesn't seem to mind. Some great improvements would be for this to work on wifi so I can get a notification when she locks the door again from the inside, and I would like to label the key fobs and receive a notification of when they are used to lock/unlock a door. I would recommend this to a friend if they could make those simple updates. Also, we weren't able to use our original keys like some individuals since our old lock was a different brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Frustrating...Worse and Worse over time

    Posted
    DS007
    • My Best Buy® Elite Plus Member

    I bought this products about 3 months after I moved into my new house. The product worked great for about 3 or 4 months, then I began noticing that it wouldn't work unless I took the fob out of my pocket. Then after a few more weeks I would have to take the fob out of my pocket, then try multiple times before it would unlock, now you have to have the fob on the lock to even get it to unlock. What's the point if I have to take my keys out of my pocket and hold it there to unlock the door? It would be quicker to simply use a key. I love products that help make life simple, and have a lot of home automation products and what not. I thought this would be something that would make things easier...it hasn't.... As of 2 days ago my fob doesn't even work at all. And in doing so I actually got locked out of my house for 3 hrs... I trusted that the fob would work, and didn't feel the need to carry a spare key...however, now I simply have a key and don't even use the fob. My wife and I thought that this would allow us to quickly enter/exit the house, especially with our hands full. It does the opposite...it now takes us significantly more time to get into the house. It was extremely cool for 2 months, then when it became a hassle it made me want to switch back to something that I could actually depend on.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hello DS007,
      Thank you so much for your feedback on your experience with your Kevo lock. We truly rely on our customer's real world experiences with our products to learn and grow. We're sorry to hear about the frustration you have had with Kevo, and we'd like to help troubleshoot what could be causing these problems. Please contact our consumer service team at 1-800-327-LOCK (5625), with case number 201511221621, and we will connect you with a Kevo specialist.
      We know how frustrating it can be when your lock isn't working properly, and we apologize for any inconvenience this may have caused you. We want to get this corrected for you right away, and look forward to hearing from you soon.
      Thank you, Kwikset kwikset

  • Rating: 3 out of 5 stars

    Nice concept, but slightly short on delivery

    Posted
    jbeau
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have been using this lock on my front door for a few months now. It was glitchy when I first installed it--one time it even unlocked itself when the nearest fob/cell phone was at the opposite end of the house, and nobody was around to tap the lock itself! I called customer support as this is very clearly a security issue. Naturally, Kwikset said it was user-error and that I needed to change the batteries. I already had brand new batteries in the kevo! Fortunately, these glitches have only happened in the first couple of weeks of using the kevo, and I have no knowledge of it unlocking itself when I am not at home. Also, the physical key entry jammed about a month ago. It was an easy fix this time around, but I am now skeptical about the structural integrity in the long run. Since my installation, the second generation Kevos have been released. Pros: Nice solid appearance on the outside. The lock comes with two key fobs, and the app allows for two cell phones to be linked to the lock. The physical key-entry can be re-keyed to your existing keys.The physical lock has a lifetime hardware warranty. Cons: The app turns itself off/disconnects at random. The electronic circuitry doesn't appear to have a warranty. The lock cannot be remotely locked without an additional $100 specialized router. Customer service is unreasonable.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Jbeau,
      We would like to help you troubleshoot your lock. We apologize for any inconvenience that you have experienced. You're kevo is backed by a 1-year electronics warranty and we'd be happy to explore all of the options available to you. Please contact our customer support team at 1.800.327.5625 and reference case # 201612809428.
      Thank You,
      Kwikset kwikset

  • Rating: 2 out of 5 stars

    If you need a conversation starter...

    Posted
    GYAAARRRR
    • My Best Buy® Elite Member

    I've been using this lock for about a month now and this is what I've discovered: Pros: 1. Works as advertised about 50% of the time. 2. It's a conversation starter at times, I guess. Cons: 1. The deadbolt doesn't always unlock forcing you to pull the key out of your pocket and unlock it manually or stand there for five minutes tapping the lock until it finally unlocks. 2. There are only two (2) "ekeys" one for yourself and one for a guest. Each additional ekey is $1.99 on the app store. The lock is too expensive to be tacking on these extra in app purchases in my opinion. 3. You have to purchase a separate $100.00 bluetooth device that connects to your home network to unlock your door from anywhere. It does not come with built in WIFI capabilities. All in all it is a decent deadbolt, but all you are really paying for is a conversation starter. For the most part you will be using a normal key to unlock your door.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Could be better

    Posted
    katieloo
    • My Best Buy® Elite Member

    I bought this because I hate coming home with both hands filled with groceries or leaving the house in the morning with coffee cup and bag in one hand and fiddling with keys. The installation was pretty straight forward, and we were able to program our original lock's key to match the kevo so that we can also use the handle's lock if we want to. That being said, if my iphone turns off during the day (which is almost a daily issue because my battery runs out), the app turns off and in order to get the lock to open you have to pull your phone out, click on the kevo app, and unlock the door - which is almost as bad as fiddling with the keys. My partner has an android phone and his phone won't work, so he uses the fob thing and I am almost tempted to carry one around myself as it seems to be much more reliable than the phone app. That being said, I think it is an improvement and hope they can update it one day to open faster (currently takes about 5 seconds from the time you touch the lock), and to not be deactivated if your phone turns off.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but can be finicky

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Installation was easy. Programming was confusing at first, but relatively painless. It also allows you to use your existing house key, so you don't need to change every family members keys. Electronically, you can open the door in two ways. There's a "fob" you can use as "hands-free" key or you can use the blue-tooth app on your phone for "e-keys." The fob opens the lock on the first try roughly 60% of the time. So you often end up standing on your porch arguing with the lock, hoping it works and you don't have to fish your keys out of your pocket. I don't use the blue-tooth function because that drains my phone battery too much but it's a nice feature to have, especially if you run a rental unit with lots of new people coming and going. You can send them each e-keys and then turn them off after their visit is over. Would be better if the fob and e-keys were more consistently reliable. On top of the occasions where they won't open the lock, there are times when the door locks in the open position - a minor annoyance that requires some vigilance to make sure the door isn't open or unlocked when I leave. I have yet to figure out why this happens and am assuming it originates from the supernatural and not the engineering design. I've contacted an exorcist and am on his waiting list to get this resolved.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very Cool! ... when it works right.

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love the idea of the Bluetooth door look. Looked around at a few, and felt the Kevo would probably be my best choice. Purchased an extra fob as a just-in-case for the family. Tried everything I could to get the fobs and the phones to calibrate with the system, there was no having it. Yes, they connected, but they wouldn't calibrate. Read all the websites, read other people's websites, went everywhere. Fobs and phones will only work when they're right next to the lock. Not a horrible inconvenience, but still an inconvenience none the less. Next issue is the fobs: they keep "falling asleep." I have to keep taking something and pressing the button to "wake" them up so they'll work. The lock's a month old, so I'm doubtful that the batteries are going dead, but hey, changing the battery may be my only option to keep from having to put everything down and reset the fob just to get in the door (which pretty much was why I got the lock anyway.) In all, it's a pretty good novelty, did look into the Kevo Plus, but it's been "sold out" for the last month, so great planning on their part there. It does what it's supposed to do, but others might want to be prepared to put in some work to try to "calibrate." Hope others might have had better luck.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Functional and handy

    Posted
    do10hedron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I read several reviews before settling on a motor driven lock. I had two primary wants in mind for this purchase: keyless entry and remote control. The Kevo lock satisfies both sufficiently. I like the fact that the appearance remains that of a standard deadbolt to the casual onlooker and retains said functionality. I like the capability to provide electronic keys to iOS and Android devices. I don't like that you have to pay for the electronic keys but it's a small pill to swallow for the convenience. Setup/installation was not much more challenging than any standard deadbolt replacement and the instructions were pretty good. As to the negatives, I'm not particularly happy that the remote control (internet) feature requires an additional $99 purchase but it does work quite well. In addition, the lock (as reported in many reviews) requires that the phone pretty much be facing it to function keyless. This can be inconvenient when approaching with hands full as I keep the phone in my back pocket. Again, a minor inconvenience but it has happened about 25% of the time when I use the keyless feature. Overall, I'm quite satisfied with the purchase and would readily recommend it to those in search.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    disappointed - rarely works at first touch

    Posted
    andy
    • My Best Buy® Elite Plus Member

    I was excited to get this item, I bought 3 kevo deadbolts, front back and garge entry doors. we use the garage entry the most, but have experienced the same inconsistent and frustrating lack of responsiveness from all 3 locks. I even bought the kevo gateway, to connect the locks to the app over wifi. long story short we have to pull our phones out of our pockets and open the app, tap the unlock button (hoping it reads the lock as "locked" so that we don't have to wait even longer to register the lock from "unlocked" to "locked" to then unlock it). one day last week the lock worked flawlessly, one touch, the LED's lit up, and every time the lock unlocked, no red LED's. We had hope it was working as described. the next day, back to pulling out our phones, might as well be pulling out our key, it would be faster. I have read a review of the newly released 2.0 version of the lock, just now available on Best Buy.com. here's to hoping I can return the original under the geek squad protection plan, and that the new version works as well as reviewers say, the way the original was advertised to work.

    No, I would not recommend this to a friend

    • Brand response

      Kwikset

      Hi Andy,
      We'd like to help you troubleshoot the experience you are having with Touch-to-Open on your Kevo smart locks. Please give our consumer service team a call at 1-800-327-5625. We've already opened a case number, #201610730213, to help expedite the service process.
      Thank you,
      Kwikset kwikset

  • Rating: 4 out of 5 stars

    So far not bad

    Posted
    Android40
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So here is the thing. The lock works fairly good. However make sure the deadbolt lines up correctly and moves smoothly or you're going to have problems because the motor isn't that strong. 99 percent of the time the kevo locks and unlocks without a problem. However there is still that 1 percent of the time where there is a glitch. Now the app needs alot of work. First off sometimes it won't show the lock status and that should never happen. The other problems I have is it's supposed to work with Android wear and it doesn't. Crashes all the time on the watch and the phone when using with Android wear. Next it's supposed to have Honeywell Wi-Fi thermostat control, so when you unlock the door the heat or air turns to your desired temperature. This too doesn't work. At least not for me. I didn't get much if any help from customer service to resolve this problem. But if your in the market for something like this it is awesome to be able to send ekeys to friends or family and set the length of time they have access. Hopefully kevo will work out the glitches soon on the app.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too bad... :(

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I really, really wanted this product to work well! I was so excited to bring it home and had such high hopes. But soon I noticed that it would randomly lock itself after I unlocked it. Sometimes before I could even close the door behind me. Which lead to a boo boo on my door frame one of the times. I was unsettled by the randomness of it so I did a quick google search and found others complaining of the same thing. Some related it to some damaged wiring in the unit. So, I decided that I would return it and get a new one. Excited again when I brought the second one home, we very gently installed it (just to be sure we weren't the culprit) and the dang thing started locking itself randomly again! Ugh! Took the second one back and exchanged for an August. Haven't looked back. The August is great. Sorry for the Kevo. It's really a beautiful product! Maybe this will be fixed in future models...

    No, I would not recommend this to a friend