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Rating 3.9 out of 5 stars with 345 reviews

76%would recommend to a friend.
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76%
would recommend to a friend
Page 1 Showing 1-20 of 345 reviews
  • Rated 1 out of 5 stars

    Chews through AA batteries and replacing is a pain

    Posted .

    #1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it is battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery. #2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far. #3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking. #4 I'm not sure but I think the Kevo App is also using my phone battery because I've noticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock. #5 Any time my phone dies and I have to charge it up and power it back on or if I reset my phone or turn it off then on I have to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock. #6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS!) and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad. Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for eliminating fumbling for keys

    |
    Posted .

    I bought the Kēvo to help me from having to fumble around for my keys every time I try to get in my house. It’s also great for when you have your hands full of groceries. All you need to do is tap the deadbolt and it unlocks. Very convenient. Will purchase more for my other doors.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Deceptive

    |
    Posted .

    Okay, I read the reviews and bought the lock. Once home, I read the directions and downloaded the Kevo app onto my phone. Once installed, the app said it is not compatible with my phone. Looking harder into why the app won't work, I discover that the app only works with older phones. I have a Note 8, and the newest phone the app works with is a Note 4. Then ... I see in the reviews that a fair amount of people are finding the internal moving parts are plastic (like the gears) and have a short service life. I never even took the lock out of the box, and returned it the next day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing smart lock

    |
    Posted .

    It’s amazing and I love that when I’m not home I can secure my office from my toddler getting into stuff

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best out there, but not perfect

    |
    Posted .

    Kwikset has done a nice job with the upgraded Kevo, but its just not fully baked. If you have your compatible IOS or Android device (I have an Iphone 7 with IOS 10.1 as of this writing) in your pocket or purse you should be able to have the app running in the background and tap the outer ring of the lock and the door should unlock. I have troubleshooted this with Kwikset multiple times and it just doesn't work consistently. The blue ring just spins and nothing. Kwikset claims to try again as the lock is "calibrating". Multiple times and ...nothing. This is not a dealbreaker, but it does require removing the phone from your pocket and opening the app and unlocking the door with the app. Hence, defeating the purpose and taking longer than it would to take a key out of my pocket and open the door. This is not to say that I would not recommend Kevo. I love that I can remotely (with the Kevo bridge, an additional upgrade) open the lock remotely for guests or vendors that I need to let into my home. Its also nice to be able to check to make sure you locked the door. Although I have on occasion checked the app and it says the door is locked when it isn't. This is a VERY serious issue and in Kevo's defense I have not contacted them. I assume that this might be an issue of the app not getting updated as I had just unlocked the door and gotten in the car and attempted to lock the door with the app, possibly not allowing enough time for the app to receive the updated information. All in all, it is a good product that has great potential but still needs some work. I'd still recommend it. But its important to have the right expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Understand before you buy

    |
    Posted .

    The quality of this lock is top notch. It can only be used as an entry to the house (cannot be used with both sides of the lock outdoors). In order to use the remote lock/unlock feature you must buy the additional kevo gateway (this is a bluetooth lock and the hardware gateway adds wifi to the configuration) which costs an additional $99 at the time of this review. This is in alignment with other remote capability smart locks. It's a one-time cost and you can add multiple locks to 1 gateway. All that out of the way, this lock is excellent. I only give it 4* because of the need to buy the additional gateway to unlock all of the features. I will buy more of these locks. Standard install complexity with no surprises. On the internal component, a release screw is inserted at the factory to secure the window (batteries) and can be removed to make it tooless to replace the batteries later. The app runs in the background of you phone so there's a power cost to it but that's how these devices work. If this concerns you, you should not buy a smart lock. No fob but they can be purchased for around $20 (shouldnt need them but you could use one as a "loner" for temp access). The eKey is the more efficient way to issue temp keys. The drawback of this is whomever you issue a key to, they need to create a kevo account and install the app. This is little inconvenience for the assurance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Additional Cost for Wifi Compatibility

    |
    Posted .

    I did research this lock before purchasing. I missed the part saying the wifi is not part of the purchase. This only Bluetooth compatibly out of the box and cannot be unlocked from your phone unless you are within 30 feet. For $99.99 more you can purchase the device to make it wifi compatible to unlock from anywhere. Very disappointed about this. They should make the box read it is smart compatible. I do like the lock other than stated above. Easy to install. The lock fit on the existing holes. Was easy to setup and work. Really have had no problems so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product!

    |
    Posted .

    So far this product has been great! I read a lot of reviews online and was skeptical because many of the reviews were so-so or gave this product poor ratings. I decided to take a risk and give this a shot anyways. After about 2 weeks, I'm really liking this lock! Now, I'm not using it as an entry door lock so take that for what it's worth. I'm using this as a lock on my master bedroom door. As foster parents, we needed to limit access to our bedroom for safety and privacy reasons. Hoping that this would make it easier to go in and out frequently without using a key. The touch to open feature using Bluetooth works well, but sometimes does not connect right away and you have to touch it two or three times before it will open, making you stand there for 10-15 seconds. Installation was easy but took longer for me because I had to drill out for a new deadbolt. If you already have a deadbolt, this should take someone with no handy skills about 20-30 minutes to install. This mobile app is nice and shows if the door is locked or unlocked. You can lock or unlock from your phone when on wi-fi. You can also send ekeys to other people to allow access to the lock. The app also shows who locked/unlocked the door and when. I have other Kwikset locks on my house and the smart key feature allowed me to re-key this lock by myself to my current key in about 10 seconds. Awesome! This saved me from having to have a locksmith rekey the lock. Overall, I am satisfied with this product and would recommend it to others. I hope they come out with a combination door handle and deadbolt smart lock in the future. If you have an entry door with a separate deadbolt, that kind of defeats the purpose of this product because you still need a key to open the door handle lock. If they make a product that can do both, I'd buy it the day it comes out for my front door!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Less than perfect

    |
    Posted .

    I bought this lock on recommendation from the wirecutter. It is a nice lock, and the touch to lock/unlock is without a doubt an amazing experience (I still get a little excited even multiple weeks with it). That being said, it was not a smooth experience in the slightest. The connection is at times wonky. The initial setup failed multiple times. When actually using the app to lock/unlock it takes longer than I'd like for the status to sync and be usable. All in all, it's a nice luxury to have, the touch to lock/unlock feature alone is great. Getting the Kevo + (separate $100 attachment that lets you lock/unlock all nearby kevo locks remotely) makes it even better. It also enabled Alexa integration. I also like that from the street it likes like a normal lock, and doesn't draw extra attention. Part of me wishes I had waited for the Nest + Yale smart lock, but I think the normal appearance and touch to lock would have still made me choose this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best electronic lock on the market!

    |
    Posted .

    I've tried them all, including the August, Friday, Kevo convert and Kevo first generation. The second generation Kevo so far is the only one that has worked 100% of the time for me! Some of the negative reviews for this lock may in fact be reviewing the first generation version Kevo lock mistakenly. The second generation lock was just released in Spring of 2017. Installation and configuration of the lock was a little challenging but I was able to handle the entire process myself. As soon as I installed the lock and downloaded the app to my phone, it wanted to do a software update that took approximately 20 to 30 minutes and required keeping my phone within ten feet or so of the lock. So I just laid my phone down inside the front door near the lock while it performed the update. It made a loud beep sound once the update was finished and the remaining setup was a snap. One comment, the first 2nd generation Kevo lock I purchased had a defective circuit board. I was unable to get it to reset to factory default by pressing the reset button. I was advised by Kevo technical support (waited on hold almost 30 minutes to talk to them) to try exchanging the item, which I did at Best Buy where I purchased this lock. The new one has been working perfectly ever since I installed it roughly 10 days ago! Bottom line, if you want a Smart Lock that actually works when you approach the door and tap it to unlock consistently, make sure you buy this second generation Kevo and save yourself a lot of headaches and time. This lock also has optional automatic relock which automatically locks the door 30 seconds after it was opened either manually by twisting the knob or using the electronic opening. In other words, with this feature turned on your door is pretty much locked all the time and you have to unlock the deadbolt to exit. This adds an extra layer of security knowing that my door is always locked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

    |
    Posted .

    I love this lock. Works very well. Only issue is that I had to buy the $100 add on to make it connect to WiFi so I can lock and unlock it from anywhere. Without that, you are restricted to Bluetooth connectivity only. Besides that, I've had no issues locking/unlocking the my door. I also like that it works with Alexa but that also requires that extra $100 add on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Electronic Deadbolt

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    Posted .

    This deadbolt lock was very easy to install. No problems. Works well with android phone. You can purchase key fobs for this unit if you do not have an smartphone or can be programmed as a spare. You can issue eKeys to individuals through the app but they need to also setup the app on their phone. You need to purchase a Kevo Plus if you want to be able to lock or unlock the deadbolt via wifi. That's an additional $100.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functions Well, Bit Slow

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    Posted .

    The Kevo 2nd Gen bolt lock functions well under most circumstances. Install, set-up, and calibration was simple. I'd say 1-2 out of every 20 tries, it fails. My biggest peeve is that it unlocks slower than I'd thought it would. Several times it's taken so long to connect to my phone that it would've been faster just to take my keys out. That said, I don't carry keys anymore because this lock does function well. You need to keep the Kevo app active in the background of your phone in order for it to connect, or you'll have to open the app every time you want to use the lock, which is no better than a key. I have two installed in my house, and they both operate equally as well. Added Kevo Plus so I could use Alexa to control the locks, but she only locks and checks the lock status. Both of which can be easily done within the phone's app. The ability to remote lock/unlock the doors is of no use to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Nice and secure and comfortable with the service I

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keikset Kevo Gen 2

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    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I got this smart lock for a great best buy deal, oddly the brass plated version was $60 more than the nickel plated but had the same features. pros: compact version of the gen 1, minus the key pad and able to pair up by bluetooth with phone. when close to the door with phone a simple touch the rim of the lock to open and close. able to purchase fob also. Can be sync with alexa but...cons: in order to connect with alexa you would need to buy the Kevo Plus hub $99. I spend some time figuring out the install process, although the instruction was very easy to understand. my door handle was on the right but the lock kept turning left, play with the little switches on the device to resolve.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good...

    |
    Posted .

    Not a fan of the App on android. (Google Pixel XL 2). It literally is ALWAYS looking for the door... I have to force close it when I leave in fear of it draining my battery. There are also trash instructions on how to use the gestures. Albeit, this is my laziness for not looking deeper into it, but I shouldn't really have to. Do I hold a finger to the door? Do I tap? How many taps? Why isn't this obvious!? BUT, I love it because I don't have to care about where my keys are as often, my hands could be full... It's just great in that aspect. I wish it had Google Assistant support, "Hey Google, Unlock front door"... If only. I can see how that could be a big security risk though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Works as expected.Battery life on phone does drain quickly.Seems like app should be running when you expect to use lock,otherwise,i shut the app off.Problem i have is i have to go to apps on phone and do a forced stop,which seems time consuming.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Concept

    |
    Posted .

    I have been using a Kwikset keypad lock for years. This Kevo lock is good, its sometimes takes a while to sense my presence. I don't like the three screws that must be removed to replace the batteries or reset the lock. One of the locks has needed to be reset and the bottom screw is hard to remove and replace with the door handle installed below it. I like the Kevo potential, I don't like the upcharge for access to all the Kevo advertised things like remote unlock etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great functionality some bugs but overall good

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Product works great but has some glitches such as draining batteries at times and not reading app. Would be super optimal paired with the remote access piece to allow for use without needing bluetooth range.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great...when it works

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Being able to tap to open the door is amazing! sadly after a year its intermittent at best. I cannot recomend this after my long term experience, Maybe the newer version is better (more reliable)

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
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