Customer Ratings & Reviews

Works seamlessly with our XFINITY home system we can lock and unlock wirelessly and not worry about our children losing keys.

I love being able to unlock with my phone. Very simple to install and change codes. Lock fits well and is very quiet!

Great product. Because it automatically locks behind us, we feel safer.

I have XFinity Home Security and the only place to purchase the Kwikset 914 Zigbee door lock is Best Buy. I am very clear as I work for Comcast and we train employees and refer customers. I went to the Nashua NH location on DW Hwy and they do not carry them in store so I placed the order. I got the lock and tried to pair it to the system. After calling Comcast and having a tech out we came to the conclusion it must be a bad device. I went to Best Buy again to order another. When it came in I tried installing that one. Same issues. Now I call Kwikset and on the phone with them for about an hour. The gentleman there says he will ship me one to replace the Best Buy one. They are the exact same model. The one from Kwikset paired in 5 mins! Now I have to pay to ship the old one from Best Buy back to Kwikset. Something's not right here. How can I refer my customers, family and friends to Best Buy for a product that should work with a services I sold them and work for? I cannot at this time.

I wanted to hook up to my Xfinity alarm system and it works beautifully ...

This lock was one of the best locks I bought. It makes access easy,

This was not one of our better ideas. This lock is not worth the money. It only works when it wants too. The lock will just make a grinding noise as if it is working, and then nothing happens. Originally only the numerical key pad worked and the lock button didn’t, now none of it works properly. This was a waste of money.

I had a missing part in my package. To find out that i need to call Kwikset customer care.

This door lock is installed but need to be installed tighter. Someone can easily brake the lock.

does not work remotely with xFinity as it states LockState does

Bought to go with Xfinity Home and it works well with this system. Only one I have found that actually pairs and shows up on their touch screen. Others like August only work with the App. Fairly easy to set up. Has been working fine for six months.

I would never endorse a product that i didnt believe in and i believe in this one! Its AWESOME! It pares well with our Time Warner Intelligent Home Security System. We LOVE it and it's fun to watch it work!

I made the mistake of trying to get a less expensive version (same model) from Amazon. Unfortunately, it did not work with my TWC system, so I had to wait for this one to get in stock. Once it finally showed up, it quickly paired and continues to work great with my system.

Earlier this year, Xfinity Home stopped supporting automation rules with this lock (and perhaps all smart locks?), with no notice to owners. This information was confirmed to me today (6/30/19) by Xfinity Home advanced technical support. Specifically, Xfinity removed the ability to create any rules utilizing this lock from the Xfinity Home app. For example, automatically locking the deadbolt when the alarm is armed, or disarming the alarm when the deadbolt is unlocked with its keycode. The only functionality remaining is to manually lock/unlock the deadbolt in the Xfinity Home app, and view deadbolt activity. I recommend against purchasing this lock (or any Xfinity compatible smart lock) unless Xfinity resumes automation support.

The Geek Squad tried to install but the bolt wouldnt operate properly. Turned out that if the edge of your door isnt chiseled out, you need a different piece that isnt included. There is no clue to this until you have already opened it and try to install. So after paying over $200 each, I don't get the parts i need for a very ordinary door. SURPRISE!