Customer Ratings & Reviews

Had to wait a few weeks. But the workers were great. We’re efficient and respectful of our property. Item was very heavy. Strong guys.

The 3rd party gentlemen that is contracted with Best Buy was great! Very polite, took his shoes off and was very fast with install and tear down of the defective product

The crew did an excelente job when picking up the equipment that I had to returned.

Tools to fix bike these tools were for my Nordic track bike bought at Best Buy It worked fix the issue so we can use the bike again

I do not know how to build my newly ordered treadmill so I purchased the installation option. It was built fast by geek squad and they came in just in time. It worked great and perfectly! I love my new treadmill

Very accommodating and kindest people ever! Awesome job! Thank you for your dedication!!! Overall, the return of the Echelon bike was made possible by all Bestbuy team who assisted us thru this process! *incomplete parts

The treadmill is “okay” It’s great if you love android OS. However I don’t. The monitor froze often and restarted the work which was discouraging and annoying

The two gentlemen who picked up the old recumbent bike had it removed within minutes. No mess. No fuss. Just two hard-working guys getting the job done. My compliments!

The two men that came Uninstall my large exercise equipment were very friendly, fast, & knowledgeable.

Jackie is awesome. Great customer service. She goes a long way to help you and makes sure all is resolved and she even follow up with you. Amazing person at geek squad

The team that came to help us was quick and efficient. I appreciated their timeliness and how they kept me up to date throughout the process

The installers were great. However, the item has failed a factory reset has now been scheduled as that appears to be a common issue with this product.

Okay they finally got here and took the bike that the first installer messed up away. Got my wife’s new bike in

Guys did an awesome job. Handled the heavy machine with tools and delivered to my basement without any issues

Very helpful setting up the return and offering to uninstall at no extra charge. worked around my schedule. day of was seamless and great!

The squad is always terrific. The problem is that there is s software glitch by the manufacturer. I may need a fourth unit. They agreed that it was an intermittent issue

Guys were right on time and took care of the problem quickly

Love it works great very good with the water bottle on the door.

Job finally done. The team knew how to break Treadmill into 3 parts and remove them safely.

Great service. I had to return an exercise machine and the team was in and out so quickly with the uninstall. They were very professional.