Customer Ratings & Reviews

We are disappointed in Lectric regarding a well-known motor issue they have publicly acknowledged, which causes constant loud feedback and vibration between 13–16 mph. We purchased TWO NEW XP4 e-bikes on August 5, 2025, reported the defect, told to record videos of each bike showing the issue, complete online warranty forms, provide proof of purchase, and now WAIT until September for replacement motors, then schedule repairs with a local shop. Why are we, as new customers, made to feel like your employees just to get our new e-bikes working? Lectric has suggested we continue using the bikes until the motors are replaced, but that is not realistic. The feedback is loud, the vibration carries through the seat, and the ride is uncomfortable. In our opinion, these bikes should not have been released in this condition. A quicker resolution, such as replacing the defective e-bikes, would have been the better choice. A full video review, step-by-step experience, will be released once we have working bikes.

I love the bike! It's amazing! The staff at Best buy was very helpful as well

Terrible customer service. I wanted to buy the xp4 Lectric bike but didn't have my color. The sales rep told me it's ok, buy this one, he said wasn't on sale but company Lectric was sending another shipment and my raindrop blue color. He told me that he would price match as long as there was xp4 in stock, that only one left, otherwise he couldn't price match. He also told me to buy theis bike, i could return it within 15 days of purchase, box or no box, said i could ride and still return/exchange for blue one when it came in. He sent a link to purchase, my credit card was declined twice and third time i talked to credit card company. I told rep that the link said non refundable, he said after i purchsed theough the link he assured me he would send me an email confirming. Get to store to pick up and the display bike was alread y on sale, no price match. I told the cashier that i would be bring this back when the new shipment comes in with the raindrop blue color that i was told i could exchange. They told me it was nonrefundable, i told him what the sales rep told me, and they said the phone is in a foreign country in a call center and unfortunately this happens a lot. I told them i didn't open box so i wanted refund because i was lied to. They said sorry that i already purchased and it's mine now and nonrefundable. I called corporate headquarters, it's in South Africa, called another number and it was also in South Africa, because i asked. One of those calls even chuckled whe i told him about what happened. Not funny, very dishonest buiness and unethical practice. i also sent several emails and nothing at all. I wouldn't think in 2025 and such a large company in the United States would be so dishonest and unethical. I'm completely disgusted with Best Buy. I'm not stuck with a bike i wasn't wanting and also got my same credit card hacked within minutes of this transaction buying the bike. i did contact the company Lectric telling them what had happened and they told me they have had a lot of complaints about best buy and were thinking about dropping best buy as they should. I asked of they could help me and said unfortunately they couldn't since i didn't buy directly from them.

I love how you have the option to run class 1,2 or 3. This one was for my wife as I bought myself the green high step and we love them both. I keep adding accessories like a Swiss Army knife lol. Heading to Cades Cove in Tennessee to really enjoy these things. They are also a bit bigger than you would expect from pictures and they do fit in some 40 gallon totes when folded for easier transportation.

This bike has been awesome, I see why this is the biggest selling ebike in America, the torque sensor is amazing.

Great bike sadly I got into an accident shortly after but not the bikes fault haha

You said to exercise every day very good I will buy it again is really good

Very easy to use very comfortable nice ride easy to put together

We are having a ball with our e bkies! They are so easy to ride. You can get as much exercise as you want and still get to be out in the beautiful day when the hills start to test your strength.

Good and ahsome ebikes to ride around the world

So far so good. Not the lowest cost bike with all add ons however pretty nice

It’s a good reliable bike and the power it has is awesome

This company lies !!! Nothing faster then 20 mph !!!!!!

Broken. Store wouldnt help us exchange it. Havent even been able to ride it

Love it runs super smooth and is seat super comfortable battery last long time