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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 666 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 666 reviews
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great for University

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer to use it in the University and it is working great. I usually do my reviews after some time to test the equipments and this one so far it is great. I love the touchscreen on the computer.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JaimeG,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working great for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super satisfied! Great specs at great price and no issues at all. Fully satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, justbrhe right size and fast in accessing data and websites

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, KarenF, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great for your use, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Good School Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, good graphics, fits easily in backpack, touchscreen

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, JVK2, thank you for choosing Lenovo! We are pleased to hear that your Flex 5i has been good for its purpose, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 3 out of 5 stars

    Honest Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased back in Feb 2025. Decided to use it for awhile before writing a review. Wish I could say I like everything about this laptop but that isn't the case. I like the touchscreen and overall response rate of this laptop. I'm not sure if those who gave the battery life positive reviews were provided an incentive n. Because the battery life on my laptop sucks. The one thing I don't like is the battery life, it sucks. It drains down way too fast for brand new device. Although I like this device, I would not recommend it because of the battery life.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Robo,

      Thank you for sharing your feedback with us. We are sorry to hear that your Flex 5i fell short for you in this regard.

      We'd like to work with you to share some ways to improve battery life with your laptop. To start, by utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

      If you have questions or need further assistance, please don't hesitate to reach out.
      Thank you for your understanding.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    LENOVO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast, computer, great for all your everyday needs, be it studies or spreadsheets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice very nice wow

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buying at Best Buy is the best of the best, the best price, the best service, the best timing, the fastest delivery. I love Best Buy.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey AndresG,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that your purchasing experience was stellar and that your Flex 5i 2-in-1 is working nicely for you.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great recommendation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew love it. It is his first laptop and he is just learning to use it...at the same time he is enjoying the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Almost looks like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Everything works great like new. Only there is no warranty left.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi AsishP,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are pleased to read that your Flex 5i 2-in-1 has been excellent for you.

      Regarding the device warranty, if your system was purchased as new in box, we recommend visiting this Lenovo Support webpage: https://support.lenovo.com/us/en/servicerequest?ProblemType=/warranty/, selecting “Warranty start date update”, supplying the respective information, as once given a proof of purchase, the support team may be able to set your manufacturer warranty start date to align with the date of purchase and the length of coverage to its respective duration.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Homeschooling/everyday laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to switch from touchscreen to regular touchpad use and being able to flip the screen whatever way I need has been a game changer. I use this computer for my sons homeschooling and it has been very useful and easy for myself and my 6 year old to navigate.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JeremyH. Thank you for choosing Lenovo! We are glad to know that your Flex 5i is working out great for you and your son, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Awesome multi-tasking device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a powerhouse! My wife swapped to this after her HP started falling apart and I am not disappointed. Good body build, love the backlit keys, and the storage is impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    decent laptop for school (not college)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent laptop. lightweight with enough power for schoolwork.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, thank you for choosing Lenovo! We are glad to hear that your Flex 5i satisfies your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Great bargain!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is crisp and clear. Fast processor. Good laptop for the price for a student

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance when compared to other laptops the 2 in 1 with best price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good device to use for school or light use.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    My convertible Lenova LT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Laptop is what the technician ordered. It's exactly what I needed to complete my college assignments and compact enough to carry with me anywhere I go. My silver friend laptop is easy to use as a laptop or as a tablet because of it versatility. Let me mention the touchsceen functionality is awesome. Opening and closing programs have never been easier. A great product and worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modern laptop and this one went on sale at the right time. The flip screen is convenient for watching movies and it easily handles the programs I am running.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MatthewS,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i offers good value to you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for easy setup and browsing internet within minutes it is great. More than powerful enough to run several tabs and apps when doing schoolwork.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey BrianB,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working out well for you and for your usage.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    First computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect first computer for my granddaughter. Easy to use and plenty powerful

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, LoriV. Thank you for choosing Lenovo! We are glad to hear that you found the right fit for your granddaughter, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Laptop for what I need and the price was reasonable. Easy to set-up

    I would recommend this to a friend
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