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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    disappointed with geek squad "certified" refurbish

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So upset with this purchase. I ordered it and paid for expedited two day shipping to have it asap for finals because my previous laptop broke. It arrived with a broken (but functional) touch pad, first of all. Second it is incredibly slow as if I had been running a ton of programs and downloads at once (this is right as I turn it on for the first time, mind you). And it refuses to download the windows 10 update. Oh and it has crashed and froze 3 times already and I have only had this for a few hours. I've done tons of research on this laptop and I feel like this should not happen. I usually prefer certified refurbished because it means it's been thoroughly inspected (and also came with a written guarantee saying it had been) but not in this case. I am super disappointed with Geek Squad/Best Buy and I recommend not buying anything used or refurbished from them.

    No, I would not recommend this to a friend
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