Customer Ratings & Reviews
Customer reviews
Rating 1 out of 5 stars with 1 review
(1 customer review)to a friend
Rated 1 out of 5 stars
disappointed with geek squad "certified" refurbish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So upset with this purchase. I ordered it and paid for expedited two day shipping to have it asap for finals because my previous laptop broke. It arrived with a broken (but functional) touch pad, first of all. Second it is incredibly slow as if I had been running a ton of programs and downloads at once (this is right as I turn it on for the first time, mind you). And it refuses to download the windows 10 update. Oh and it has crashed and froze 3 times already and I have only had this for a few hours. I've done tons of research on this laptop and I feel like this should not happen. I usually prefer certified refurbished because it means it's been thoroughly inspected (and also came with a written guarantee saying it had been) but not in this case. I am super disappointed with Geek Squad/Best Buy and I recommend not buying anything used or refurbished from them.
No, I would not recommend this to a friend












