Customer Ratings & Reviews

Posted 7 months ago

Hey GabrielaO,

Thank you for sharing your feedback with us. We are sorry to hear that you ran into an issue and discovered some pain points with your IdeaPad 1. We wish to provide the best experience possible, so if you'd like to work with us, we’d like to work with you to address these points and improve your experience with your IdeaPad.

To start, we wish to share that this model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks.

Also, if you feel your system has a deft, for swift assistance, please contact Lenovo Support at this number: 877-453-6686, and upon sharing details, we can help provide a resolution tailored to you.

Please feel free to share anything else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Posted 1 year ago

Hi RonyL,

Thanks for choosing Lenovo!

We are glad to hear that your IdeaPad 1 performs very well for your use, and we appreciate you taking the time to share your perspective with us.

Best,
Lenovo

Posted 11 months ago

Hi AmberF,

Thank you for sharing your feedback with us. We are sorry to hear that you have experienced an issue with your IdeaPad laptops and that they have underdelivered, falling short of your expectations. We apologize for any inconvenience and disappointment regarding this, and we'd like to work with you to try to improve your experience.

First, for context, this model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your Wi-Fi networks being accessed and used are compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks.

If after these steps your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need help with gaining further assistance.

Best regards,
Lenovo

Posted 1 year ago

Hey KristaC,

Thank you for choosing Lenovo and for sharing your feedback with us.

It is good to read that your IdeaPad 1 is sufficient for your use.

Please feel free to reach out to us should you have any questions.

Best,
Lenovo

Posted 9 months ago

Hello, IvanD.

Thank you for sharing your feedback with us. We are sorry to hear that you have experienced an issue and encountered some pain points with your IdeaPad. We wish to provide the best experience possible, so if you'd like, we want to work with you to try to improve this experience.

To start, this model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks.

Also, regarding the touchpad issue, to help remedy this, first, in Windows Settings, follow these steps to get to touchpad settings: Bluetooth & Devices > Touchpad. There should be an option to toggle the touchpad here, please ensure it is on. Also, there is a touchpad toggle tied to a function key on the keyboard, F6, which can be used to toggle the touchpad on and off.

We hope that the information shared helps provide some insight and understanding that may improve your sentiments and experience with the system.

Please let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

Posted 10 months ago

Hi user540379,

We are sorry to hear that you had trouble with your IdeaPad 1, leading to you returning it. We understand your decision, and we apologize for any inconvenience that this has caused you, as we wish to provide the best experience possible with our products.

We hope that you choose Lenovo again in the future, and please feel free to reach out us with any questions or request that you may have, as your satisfaction is important to us.

Best regards,
Lenovo

Posted 1 year ago

Hi there Faust2000,

Thank you for sharing your feedback with us. We are sorry to hear that this IdeaPad 1 has fallen short of your needs.

Since the specifications and performance of this IdeaPad does not meet your needs, we recommend considering a system with 8GB of memory to better match your usage.

Please feel free to reach out to us should you have any questions or further comments.

Best regards,
Lenovo

Posted 1 year ago

Hi ShannonH,

Thank you for sharing your feedback. We are sorry to hear that this IdeaPad 1 fell short of your performance needs and expectations. This system is designed to handle light use tasks like web browsing and word processing, and it is not intended for multitasking. If you are using the system for everyday tasks, yet it is still underperforming, to try to resolve this, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates.

If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

You make a good point in that we encourage all to understand what they may need in a computing solution and choose a computer that best fits your requirements and preferences.

Please feel free to reach out to us should you have any questions or further comments.

Posted 11 months ago

Hey ChaniceB,

Thank you for sharing your feedback with us. We are sorry to hear that you ran into this issue with your IdeaPad 1. If you wish, we'd like to work with you to learn about what went wrong with your system so that we can help.

To start, please contact Lenovo Support at: 877-453-6686 to discuss a conversation around resolutions, or you submit a request in the form of a question via the Q&A section of the product page to work with us here.

Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.

Best regards,
Lenovo

Posted 1 year ago

Hi user111952,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1. We apologize for the inconvenience that this has caused you, and we'd like to work with you to resolve this issue.

To start, we recommend contacting Lenovo Support here: 877-453-6686, to discuss the details of what went wrong for further assistance.

Please update us when you can.

Best regards,
Lenovo

Posted 1 year ago

Hey samm,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1i. We apologize for any inconvenience that this may have caused you, and we'd like to work with you to try to improve your experience.

To start, while the IdeaPad 1i is an entry-level laptop, it should supply sufficient performance for more basic tasks like web browsing. We recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, applying all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, and follow on screen-prompts to finalize installation.

If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

Please update us when you can regarding this.

Best regards,
Lenovo

Posted 10 months ago

Hi RussellD,

Thanks for choosing Lenovo again and for sharing your feedback with us!

We are pleased to read that this IdeaPad 1 has exceeded your expectations.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Posted 10 months ago

Hi RonM,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this IdeaPad 1 is the right fit for you.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo

Posted 10 months ago

Hi JGriffin,

Thanks for choosing Lenovo and for sharing your feedback with us!

We are pleased to read that this IdeaPad 1 is working great for you.

Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

Best,
Lenovo