Customer Ratings & Reviews
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- **Top Row:**
- `esc` `F1` `F2` `F3` `F4` `F5` `F6` `F7` `F8` `F9` `F10` `F11` `F12` `insert`
- **Second Row:**
- `~` `!` `@` `#` `$` `%` `^` `&` `*` `(` `)` `_` `+` `backspace` `num lock` `/` `*` `-` `tab`
- **Third Row:**
- `Q` `W` `E` `R` `T` `Y` `U` `I` `O` `P` `[` `]` `\` `delete` `home` `end` `pg up` `pg dn`
- **Fourth Row:**
- `caps lock` `A` `S` `D` `F` `G` `H` `J` `K` `L` `;` `'` `enter` `4` `5` `6`](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/55335010-9a5f-4237-b437-bfbd6a9f6ff2.jpg)
- Model:
- 83JE002KUS
- SKU:
- 11143722
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Laptop Lenovo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i order first time my laptop was overheating and had microlags so i had to ride 100miles all the way to denver to change it
No, I would not recommend this to a friendGamer teen the chosen one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teen asked for a gaming laptop and honestly for the price and features this was the best option cant beat the price.
I would recommend this to a friendBudget Friendly Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very affordable gaming laptop that offers excellent performance. I use it as my daily now and it has handled every game I have played on it. Cooling on it is superb and allows for comfortable gameplay. Screen is great for the price.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi JoeT-
Thank you for choosing Lenovo and sharing your feedback with us. We are excited to hear that you are enjoying the value and performance of the LOQ Gaming Laptop. We aim to provide excellent user experience for our products, and we are overjoyed to hear that we met our goal.
Please reach out to us through the Q & A section of this product page if you have any questions or need assistance.
Best wishes,
Lenovo
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his new laptop. Thank you for your help picking it out
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi HarleyDavidsonrider,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that your son is loving his LOQ 15.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
AMAZING deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gaming laptop. Hard to find anything better for the sale price, would 100% recommend to anyone who’s in need of a laptop
I would recommend this to a friendGreat buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop runs great! I am able to run multiple applications and the speed doesn’t change.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Msobiii,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is performing great for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast enough for games and good enough for school work
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Ricardo,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is a good fit for your use.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Love my Lenovo computers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well fan of Lenovo, we have 3 in our home. Greag gaming pc.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Tina,
Thanks for choosing Lenovo three times over and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working well for you and that you are loving your laptops.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Terminator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no setback, no loss of graphic or resolution
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ParwanaM,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working out well for you thus far.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Best Buy ripped me off! It ultimately cost $1,050!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should have been a $590 purchase after buying the computer & RAM plus 20% off by getting a Best Buy CC card. Instead the price climbed up to $1,050!!! by the time it was all over weeks later. Multiple times customer service said this shouldn't have happened but all they could offer me was an apology. So "sorry" was all I got. The product is actually a 4 star but I split the difference due to Best Buy lying and costing me $100's more. They lied, apparently to get the sale. They said I could upgrade RAM by adding one 16GB stick to what was already in it for $70. That way it would work for my needs & be within budget, but when I went to the store I found out RAM was quadruple that price in part because turns out I actually needed to buy a matched set of TWO sticks of RAM. They also informed me the Best Buy associate on the phone should have told me I could get 20% if I got their credit card. After several phone calls and multiple trips to the store (you can't talk to people at the store as they have no phones) I finally gave up. I have since found out Best Buy has a terrible reputation for online over the phone customer service/sales. Even the employees at the store said their online over the phone customer service is terrible. I'm posting my total experiance here because there are no options on their website to review the company. There are even more bad details but this is getting long so I will leave it at this, but I'm on disability and needed this computer to start a business to get off disability. I can't afford this and nobody should have to be treated like this. I will literally have to sell some possessions because of this. There is literally nothing you can do in a situation like this because they clearly do not care whatsoever about you.
No, I would not recommend this to a friendTuf laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop runs everything perfect all games and any program
I would recommend this to a friendGreat for Business and Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for business use for construction drawings and documents that typically need better processing power for large format PDFs. Being used for light gaming on Steam and so far so good. Would purchase again.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ElliottD,
Thank you for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that you are satisfied with your purchase.
Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.
Regards,
Lenovo
Great value (high) entry level gaming computer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good gaming computer that runs all current PC games at mid range levels. Hard drive space is only real concern.
I would recommend this to a friendGreat for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs and price for a laptop. I am able to play modern games and use it for school without any lag or issues so far
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, runs smooth and has good graphics and battery life.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Aus1,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 performs well for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frames drop constantly got heated quickly long loading times.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi JoselitoH,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ 15. We apologize for the inconvenience that this may be causing you, and if you still have your system, we'd like to work with you to resolve this issue.
To start, regarding performance, this could be due to excess heat which can lead to performance throttling to protect internal components. This LOQ is equipped with an active cooling system, along with other components and software, designed to enable the user to power through work without throttling due to heat produced. We recommend that the bottom of the device, where the air intake vents are, is clear of obstructions to increase air flow. Additionally, this LOQ features Smart Control, enabling the user to use the key command combination of Fn + Q to toggle between thermal/performance mode.
For instances where you may use the device in your lap or a situation where the intake vents may be obstructed, we recommend switching to cool or quiet mode to help with the heat felt on the bottom of the machine.
Also, please check for and apply any available updates through Lenovo Vantage and Windows Update Settings to help ensure you are using the latest software and drivers to ensure your system is running as efficiently as possible.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best regards,
Lenovo
She loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for daughter and it's her first gaming laptop. She gets her school work done and after wards she is glued in and tells me all the time how happy she is and how she is gonna take good care of it. Anything for my babygirl
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi MelvinD,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that your daughter is loving her LOQ 15.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
Well worth the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, made a fantastic Christmas gift! Plays AAA games no problem and has the ability to upgrade ram and storage.
I would recommend this to a friendBattery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is pretty bad as well as the wifi adapter
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Patrick,
Thanks for choosing Lenovo and for sharing your feedback with us. We are sorry to hear that you ran into an issue with Wi-Fi and that the battery life of your LOQ 15 fell short for you. We wish to provide the best experience possible, and if you'd like to, we want to work with you to try to improve your experience.
To start, with Wi-Fi, let's see if this can be address with software updates first. You can check for relevant updates via the Lenovo Vantage app. Start by opening the Vantage app, then on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates. If this doesn't resolve the matter, please consider these other troubleshooting steps--
Run the Built-In Troubleshooter:
- Go to Settings > System > Troubleshoot > Other troubleshooters
- Run the Network and Internet troubleshooter
- Follow the on-screen instructions to diagnose and fix issues.
Reset Your Network Adapter:
This refreshes all network settings and reinstalls drivers:
- Go to Settings > Network & Internet > Advanced Network Settings
- Scroll down and click Network Reset
- Click Reset now and confirm
- Your PC will restart—reconnect to Wi-Fi afterward.
Regarding your issue with battery – as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, you can utilize the MUX switch built into this model to turn off the dedicated GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even greater power conservation.
We hope that the information shared helps to resolve these problems and provide insight.
Please let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing visual and audio quality, slim yet very sturdy. I bought this for my wife and she loves it!
I would recommend this to a friend
