Customer Ratings & Reviews
![Sure, here is the corrected and grouped text from the image:
- **Top Row:**
- `esc` `F1` `F2` `F3` `F4` `F5` `F6` `F7` `F8` `F9` `F10` `F11` `F12` `insert`
- **Second Row:**
- `~` `!` `@` `#` `$` `%` `^` `&` `*` `(` `)` `_` `+` `backspace` `num lock` `/` `*` `-` `tab`
- **Third Row:**
- `Q` `W` `E` `R` `T` `Y` `U` `I` `O` `P` `[` `]` `\` `delete` `home` `end` `pg up` `pg dn`
- **Fourth Row:**
- `caps lock` `A` `S` `D` `F` `G` `H` `J` `K` `L` `;` `'` `enter` `4` `5` `6`](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/55335010-9a5f-4237-b437-bfbd6a9f6ff2.jpg)
- Model:
- 83JE002KUS
- SKU:
- 6617094
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the LOQ 15.6" Gaming Laptop's overall performance, noting its ability to run games smoothly, as well as its speed and appealing design. However, some customers have expressed concerns regarding the laptop's battery life and heat dissipation. Some users have noted that the CPU tends to heat up considerably during use.
This summary was generated by AI based on customer reviews.
Good so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is good so far. Purchased as open box, supposed to be excellent condition. Was missing a screw on the bottom and the power cord.
No, I would not recommend this to a friendNo charger included w/ openbox excellent condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box unit in excellent condition. when it arrived, it was missing the 240 watt proprietary charger that was suppose to be included. Most likely they just grab whatever that's available. Happened to me twice already with the open box excellent condition laptop. No quality control what so ever and both the store and corporate office were no help at all. When I drove to the store and spoke with the manager, I was told to contact the corporate office. and when I contact the corporate office, I was told to go to the store. When I asked the agent to transfer me to the manager, agent just kicked me out of the chat. Overall experience was very frustrating. Be careful with open box items from best buy. always make a video of the unboxing when opening the box for the first time. I learned my lesson the hard way. Laptop itself was in great condition btw.
No, I would not recommend this to a friendHorrible for games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to like this new PC, but my son has been enraged by how often it lags and stutters. It cannot even RUN most games on Roblox. If it struggles with Roblox I am not sure WHY they labeled this a "gaming computer". I am not sure it could handle Cyberpunk or Final Fantasy. We are trying one last "fix" today and if we cannot get it to run smoothly I am afraid we will need to return it. We did install and update drivers for GPU and CPU when it first arrived. Quite disappointed as this was meant to be his Christmas gift (lost my job due to cancer) and the sales are long-finished from Black Friday so if we return it... he basically gets nothing to remember me by. Thanks, Best Buy, for the fraudulent deception. I hope I get that $400 gift card you said we might win for leaving a review.
No, I would not recommend this to a friendNot worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this product but I’ll leave a decent review..
No, I would not recommend this to a friendI’m not happy :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it looks like after using this laptop for a bit, how convenient that it keeps restarting on its own over and over …..
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Package missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this laptop about a week ago or two. I have yet to receive an update for where my package is. Poor customer service as well. Would not recommend getting just buy one somewhere else.
No, I would not recommend this to a friendPurchaser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery. Purchased loptop 4 weeks ago and still have not received it. Will never buy again from best buy.
No, I would not recommend this to a friendLenovo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a good buy. Two weeks after I bought the computer it began to malfunction. Very disappointing
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great laptop for work and design!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this Lenovo has been working great. It runs my architecture software smoothly, the RTX graphics are powerful, and the screen looks amazing. Battery is decent and build quality feels solid. Very happy with this purchase!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi MonicaM,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that your LOQ 15 is working great for you thus far.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
Good Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good laptop, the heat is fine, while gaming it gave high performance
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi KietN,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working great for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
You get more what you pay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Niceeeee, works perfect for gaming and CAD Best value performance/money
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi DanielC,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working perfectly for your use and that it offers unparalleled value to you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
- Pros mentioned:Overall performance
10/10 perfect for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having a great time with my new laptop! It’s fast!
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AngelaF,
Thanks for choosing Lenovo and for sharing your feedback with us!
We are pleased to read that this LOQ 15 is working perfectly for you.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best,
Lenovo
