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Customer Ratings & Reviews

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Customer reviews

Rating 2.5 out of 5 stars with 4 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
  • Rated 1 out of 5 stars

    The laptop had a corrupt drive, had to return

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine took more than 10 minutes just to load windows and would take between 5 to 10 minutes to open a PDF or launch the internet. I ran every update and system check, then took it to my IT guy. His diagnostic tool would not even launch and he blamed the issues on a faulty drive. Clearly if was not tested or checked after the refurbish and was boxed and sent straight out. My business partner ordered the same Lenovo ThinkPad, his would not even start. He had to send his back as well. Don't waste you time, skip this machine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not delivered as advertised

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up receiving a laptop with half the RAM advertised. I ended up returning it to have it swapped out with the correct model. 3 weeks later, I still hadn't received anything so I call Best Buy and it turns out my order is "in a state of cancellation" (whatever that means) but I was yet to be notified or refunded. After spending 15 minutes on the phone I was allegedly refunded (the money still hasnt hit my bank account). While im sure the laptop is fine, Best Buy's customer service sucks and its easy to see why people are jumping ship to their competitors.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for personal use

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just the right size, not to bulky, or heavy, or too small. Love the keyboard. Good to play DVD's, music, online and offline use. I've had Lenovo in the past and they are durable and long-lasting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Was in very good condition

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a university student, does everything needed.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo ThinkPad 14.1 laptop for your student. We are pleased to hear performance of the ThinkPad 14.1 meets your student's computer needs so well. lenovo

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