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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 14 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Pros mentioned:
    Condition, No scratches

    Rated 4 out of 5 stars

    Good job on this laptop Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a 4.5 stars in my opinion. My experience with the condition of the laptop to setup was flawless and easy. I was not expecting it to be in such good shape. The folks in the refurb department really did an amazing job. No dust or scratches. Keys were in good shape. The feel of the key board was good. Needed Windows 7 to run my cpa’s software. No problem with that. I’m a very satisfied customer. I recommend and would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery
    Cons mentioned:
    Graphics

    Rated 4 out of 5 stars

    Good buy for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics card is OK, slow with Adobe Cloud apps. Will not load Animation app. Everything else runs well. No DVD drive, I use external HD and DVD anyway. Well built, solid feel. The battery lasts 5-6 hrs of continued use. A solid computer for everyday use, web browsing, movies, etc

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Light weight

    Rated 4 out of 5 stars

    durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for wok and personal use, light weight and durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo - ThinkPad 14"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lenovo - ThinkPad 14" Refurbished Laptop - Intel Core i5 - 8GB Memory - 180GB Solid State Drive - Black, good price, excellent performance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite as advertised.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was in great shape, however, it came with a 500GB platter HDD not the 180 SDD. The extra space is nice, but I prefer the Solid state drive. Not a huge deal, but was a little disappointed. Good thing SDD aren't too expensive now, so i'll buy one and make the upgrade myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality and comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a 15.6 inch screen to this 14 inch. At first it seemed kind of small, but after a little time I got used to the smaller size and like it a lot. It is lighter and more comfortable in my lap. I give it a thumbs up>

    I would recommend this to a friend
  • Cons mentioned:
    Wrong os

    Rated 1 out of 5 stars

    Incorrect listing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased specifically because I need an offline system running windows 7. Listing specifies OS as windows 7. Machine arrived running windows 10. Customer service and geek squad are incapable of fixing the situation and only offer a refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop came exactly as described, in fantastic condition.

    I would recommend this to a friend
  • Cons mentioned:
    Screen size

    Rated 4 out of 5 stars

    A different foot print

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the first 14 inch screen I have ever purchased and probably the last because of a difference from the 15.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Lenovo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and does what we needed it to do. We wanted the older operating system so we went with this model.

    I would recommend this to a friend
  • Cons mentioned:
    Not returnable

    Rated 1 out of 5 stars

    Died on me after TWO months!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop will not turn on and not returnable because that option ended 2 weeks ago. Not a happy customer. I guess you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo ThinkPad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has been being used for a while now and I am so happy with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 3 out of 5 stars

    Not a Windows 7

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You advertised this refurbished laptop as a Windows 7. I bought it and after arriving I turned it on. It was a Windows 10 and not a Windows 7 laptop. I returned it to Best Buy. I am giving you 3 stars instead of 1 as you were very prompt with the full refund!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wrong os

    Rated 3 out of 5 stars

    Supplied wrong operating system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ad specified windows 7 operating system I needed that but laptop came with windows 10 instead not what I wanted or ordered. The laptop is good otherwise

    No, I would not recommend this to a friend
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