Customer Ratings & Reviews

Laptop specs are great with the flagship Intel i9-10980HK. Overall sturdiness of the unit is very solid, with satisfying hinges and keyboard presses. First impressions directly out of the box were great...excitement building... then...all the joyous emotions came crashing down, kind of like when someone tells you they just like you "as a friend". The touchpad was smooth and felt nice, however, when tapping (not pressing for a click), it felt slightly loose and made some small clicking sounds, which were not actual the full click press. Actual press-down clicks were fine, but it was the tapping that elicited unwanted noises. OK, OK, OK (my best Joe Pesci impression here), I don't really use the touch pad much anyway, so it wasn't a deal breaker for me. BUT THEN...I noticed some fairly bad backlight bleeding on the lower left corner. While this is expected for cheaper laptops for students, kids, etc., a professional grade laptop should not have this issue. If it does, it should be caught at QC, fixed, and then shipped to a retailer. If you're doing any kind of legit photo/video editing, Photoshop, gaming with dark scenes, etc., this is an absolute deal breaker.

It is an amazing laptop. I wanted a Core i9 with a 4K screen and this fit my needs perfectly. It has great performance and is light weight. It came Open-Box from Best Buy and looks/works like it was never touched. Good job Lenovo and Best Buy!

Everything is great about this laptop except the whirring fan and short battery life. Expected more from a laptop with such a hefty price tag.

Am still "getting to know" this new computer, with updated programs, new options etc. But, am taking the advice of the Geek Squad rep who set this one up - to spend time on it each day learning what I can do and how to navigate around on it. It has great potential and will serve my needs well.

Courteous and knowledgeable sales associates helped my son find and order the computer he needed for college. Service plans were explained in detail and all questions were answered.

This laptop is my FOURTH within a year, and I am never going back to another brand! Everything about this laptop has been an absolute joy; Lenovo really thought of everything with this one! I started graduate school a year and a half ago. I needed something that could keep up, with tons of memory to have several tabs open while doing research, lightweight with long battery life, a gorgeous screen, and a dedicated graphics card to do some light gaming. This laptop does it all and more! I love the built-in camera cover, so I do not have to walk around with a tacky band-aid or another cover on my screen. It was between this laptop and a comparable laptop, and in "Zoom" times, I loved the idea of having a physical kill switch on my camera, so I went with the Lenovo, and I am so glad I did. Here are some things I love about it: Light as a feather and a battery life that cannot be beat! I can go all day without charging, and this laptop has a "fast charge" option, which is really convenient when you are on the go between classes. A beautiful keyboard with nice feedback, beautiful backlight, and good spacing (I hate when keyboard keys are squished too closely or spread out really far apart, this one is just right). The touchpad is also a nice size and very responsive. THE SPEAKERS! For reasons I cannot comprehend, other manufacturers have started putting speakers on the bottom or THE BACK (?!) of their machines. These are where they should be - on top with a rotating soundbar that gives great sound. The fingerprint scanner (which seemed gimmicky at first) works lightning-fast and is actually pretty convenient. The Lenovo pen (which I also thought was gimmicky at first) works great and has come in super handy. I love that it has its own port that it slides into (unlike a certain competitor who lets their pen hang off the side with only a magnet to support it). I was dubious about the pen, but now I am thrilled to have it and use it to mark up PDFs. Overall UI: This is the best experience I have had out of a Microsoft Surface, HP Omen, and a Dell (all of which either crapped out a few months in or came out of the box malfunctioning). VERY fast, gorgeous screen...I just love using this laptop! I am also so impressed by how they managed to make this laptop feel so sturdy while also being so lightweight. The price tag does hurt, but this will hopefully stand the test of time and be my work laptop for several years to come because it is an absolute joy to do work on!

The computer is slow, have not been able to use it . Taking it back!

I have the same issue another reviewer had...The white showing through in the bottom left corner when the screen is black. The screen looks great otherwise, but for the money, that issue is really annoying. Speed is good but I was expecting more from the I9 processor. I don't think this is necessarily against the laptop but more intel. I have an HP computer with an I7 processor from about 5 years ago and I think the speeds are comparable. I do video editing and was hoping this would speed up my rendering times considerably but they are about the same. Others complained about the fan noise. It is loud, but this computer is also a workhorse and I appreciate the fact that it has a strong fan. The downside to my old HP was the cooling. While the I7 processor in the HP was fast, after awhile of video editing, the computer would bog down as the processor heated up. There just wasn't enough air flow. This computer doesn't have this issue. Lastly, it's great that it has the NVIDIA video card, but you have to spend some time in settings to take advantage of it. Even programs that are pretty graphics heavy and video editing, it will try to use the integrated graphics. You have to go in to the settings and configure it to use the card. Oh and one last thing, the processor is a power hog, so you have to have it plugged in to truly take advantage of the speeds. Overall, for the price tag, it's underwhelming. The price seems right for the specs, but if I could do it again, I would probably find an I7 with more RAM.

Great laptop. I would buy this again. Love Best Buy!!!!