Customer Ratings & Reviews

I purchased the Slim Pro 9 14IRP8 eight months ago, and just 29 days later, it started experiencing an issue that I appears in some discussion forums: the screen goes black at random with no clear pattern. Once this happens, the laptop continues running—I can still hear and be heard in meetings—but the screen remains completely unresponsive, making it impossible to use the laptop. Restarting doesn't help; I briefly see the Lenovo logo upon startup, but after that, the screen stays black. I am 60 years old and have used laptops for work for over 40 years without ever experiencing an issue like this. This is my first Lenovo laptop, and unfortunately, it has been a deeply disappointing experience. I have contacted Lenovo support four times, and it’s clear their team is instructed to offer only basic troubleshooting. My first interaction was great, the second was okay, but by the third, the technician didn’t even bother to listen. In the end, I wns up having to pay someone to connect an external monitor and manually reinstall softwares, just hoping the screen would work again. This black screen issue has now occurred 48 times, lasting anywhere from 40 minutes to 4 days. At times, it happens three times in a single day, while at other times, weeks go by without an issue—making it completely unpredictable. Sometimes it appears when I am using the computer, others, it is there when I just start up. As someone who travels frequently for work, I often stay in hotels where I don’t have access to an external monitor. This means that when the issue occurs, my laptop becomes completely useless and it is deeply affecting my life. Lenovo’s only solution? Send the laptop to their repair facility. But that’s not a real fix. The problem might not appear while it’s there, and given that it’s likely a software-related issue (not tied to updates), there's no guarantee they’ll even diagnose it correctly. Nobody seems to know what causes it. At this point, I am being forced to buy another laptop because Lenovo refuses to acknowledge what is clearly a design or manufacturing defect. I am extremely disappointed with Lenovo’s lack of responsibility. This issue has caused major disruptions in my work—right now, for example, I’m abroad and had to come to a friend’s house just to use an external monitor and write this review. Will I ever have my laptop back in working condition? Not even God knows. I will buy another and, certainly, not a Leonovo.

When using the included 170w charger my laptop discharges at a rate of around 50w when gaming or using other high-performance applications. That gives you just over an hour of use even while plugged in, making this device essentially worthless.

Very poorly optimized for battery life, best to be plugged in but then if you plug it in with the 170w power adapter and run a game or something the battery will deplete. this is very bad for your battery. you will need to buy a 240w charger or more

The best laptop in it’s price point according to its competitors.