Customer Ratings & Reviews

So as far as smart locks go, this one is way less bulky than most you find on the market. It basically looks like a regular deadbolt set. That is a great selling point. When you get it, it comes nicely packaged and all parts there! The instruction paper leaves something to be desired. Its pretty lacking in detailed instruction. That said its not terribly hard to figure out the things the document leaves out. I did get locked in the room I installed it in while testing the lock. I put the bolt mechanism in first and wanted to test the fit of the bolt into the door frame. It fit, but you cant retract it without it being attached to the motor mechanism. Took a bit of work to get it retracted. Makes me feel safer now that I know how hard it would be to try to get past it. Once that was over, I got it installed in under 30 min. Works well. Keep a spare battery on hand. It is not a normal size you would likely have on hand already.

Is the Level Lock worth buying as your smart door lock? It depends on what you are looking for in a smart lock. If you are looking for a tool to reduce the need for using a key all the time, and instead use something like a phone during those times you don't want to fumble around your purse/pocket? Absolutely, get it. If you are looking for an all-in-one, do-everything-you-expect (like remote door unlock when on vacation) smart lock with no extra purchases required, then no, Level Lock will no satisfy your needs. Read more below... The Level Lock is a very well built product. Stainless steel, sleek. You feel you are getting a quality product. The box includes everything you need to install it (sans a Phillips screwdriver). Level claims with their product that they are "invisible". What I think they mean is that they are going for a look that hides the fact that you have a smart lock, both viewing it from inside the house and outside. (Why also inside? Well I guess some contractor could notice you have a smart lock from the inside and take note of it). And they have certainly achieved that. The exterior looks like any other normal lock. The interior looks like any other deadbolt locking mechanism. So in that regard, if you were trying to go for a product that completely hides the fact that you have a smart lock, Level is it. Wyze, among many others, make it glaringly obivous to the rest of the world that you have a smart lock, which could be a potential security risk to the right people I suppose? Installation is very easy, however the directions don't make it very clear that the product can be installed on both sides of a door. The pictures and official videos from Level (although at this time of writing, the only videos are for their similar products, the Bolt and the Lock Touch) made it seem to me that the Lock could only be installed on the left side of the door (left when looking at the door from the inside of you house). I thought the screw attaching the internal mechanism to the bolt had to be facing inwards to the house, as such I installed the product upside down to achieve this on my right-side-install front door. The result of this is a malfunction wherein the Level app reads the lock inappropriately - it will say it was locked when it was really unlocked and vice versa. I contacted support who was really helpful. They said that the product has a accelerometer which requires the correct orientation (facing up). Would be nice if this was written in the directions! They also informed me that the product can be installed on both sides of the door. After a proper reinstall, my Level Lock was functioning properly. I have already mentioned my complaints about the installation directions to Level support and they said they would work to improve. Another issue I had with the install is that it is hard to follow the directions with differentiating the parts. The directions has both words and pictures, which is better than IKEA with just pictures, but at least IKEA labels the pieces. Level really needs to do this...part a, part b, etc. The pictures are very hard to follow which is why I sought out videos from Level. Sigh. Another glaring issue with the install is the wall plate. The wall plate has fixed circle hole screws. This is fine for most normal manual door locks, but for a smart lock this is not the best design choice. Yes, the previous screw holes are standard, and will line up perfect for the new wall plate. They screw holes SHOULD be in a good enough location for the new wall plate, however that is not always the case...as I experienced. The problem is that for a mechanical lock like Level the wall plate needs to be in a position such that the dead bolt strikes the hole directly in the hole such that the gear mechanism can close the lock without exerting force (since it is not designed to do that). For a manual turn this is no problem, either for the Level Lock or any standard deadbolt because we humans don't mind pushing a door a little bit or putting some force on the lock to make it close. The gear mechanism is not designed to do this. The SOLUTION is to have a wall plate that has an oval to allow you to install it at any location. In my case, if I tighten the screws to the wall completely, the location of the wallplate is like 1 millimeter off and as a result the Level Lock will not close automatically because the deadbolt strikes the plate ever so slightly. My unfortunate solution is that I have to leave the wall plate loosely screwed to the wall such that it has some wiggle so that the deadbolt will strike the bezzled edge of the wall plate and move it into place as it closes. It isn't perfect, but it works. I have not tried any other smart locks to know if they put more force on the gear mechanism - so this could either be limited to Level with it having a weak gear mechanism or it could be a standard issue among all smart locks. I don't know. Just be aware of this. Another issue is the battery. Included is a CR2 Duracell battery. Level doesn't say anywhere how long this battery will last. I assume long enough since the power requirements are very low. But at some point I will have to replace it. I just hope the app alerts me to the battery health status when it gets low. There are some locks out that not only provide a rechargable battery, but include solar panels to keep that battery charged. Basically it means that at some point I'm going to have to shell out $4 to replace the battery. I think people who want the full smart lock experience want a set-it-and-forget it deal. Sad, but I know that Level is going for the "invisible" look here - doing everything to hide to potential burglars/hackers that you have a smart lock, no solar panels, no key pad, no fingerprint reader, no digital display, etc. I'm sure they could have figured out how to integrate a solar panel and still get the "invisible" look. Setup with your phone is incredibly easy. Just pop in the battery, wait for the chime, download the app, create an account and let the app do its thing. It'll find the door immediately and you just have to go through the very easy setup. All you have to do is hold your finger down on the box and it'll lock or unlock (as long as you are in range). The biggest issue for Level, which covers the "is this an all-in-one, do-everything-you-expect" comment, is that the device is bluetooth only. There is no Wi-Fi in the device. As such, out of the box you are limited to controlling the device within 30-35 feet of it. I tested it outside my house and once I got beyond 35 feet the connection was gone. You will not be able to use this lock as a remote-door-open-when-on-vacation tool. The only way to unlock this door is within 30-35 feet. The only way you can get guests in the door is having them download the Level app and giving them access. Yes, Level will work with Apple, Amazon or Google's home offerings to allow the remote access functionality, but that requires you purchase their hardware at an extra cost (upwards of $100 or more) and do extra setup. Bleh. I have no desire to have Apple, Amazon's or Google's listening devices in my home so I guess I'm stuck between a rock and a hard place here. As such, I'll be using it as bluetooth only, as a tool to avoid using a physical key every now and then which is not what I envisioned when getting a smart lock. With all that said, do I recommend the Level Lock? Things with the install are easily fixed by level, so I am not worried there, so I will ignore that in making a recommendation. But the lack of Wi-Fi and the necessity of getting a third party device to make this a TRUE smart lock with complete remote access while you are away from home makes it hard for me to fully recommend the Level Lock, sadly. Level Lock sells itself on being invisible, but I have seen a few other locks out there which are "invisible", in that they hide the fact that it is a smart lock. So it is really not a unique feature to be honest and not something you should strive to have. Go for something with Wi-Fi.

Replacing a lock on French door this was surprisingly easy to install and operate. Instructions are straightforward to complete the install and once you download the app, it was up and running in no time. You have the option of providing access to others on a permanent basis or temporary (Passes). Overall it is very convenient and easy to use.

Locks continually have mechanical errors and fail to unlock electronically.

The Level Bluetooth Smart Lock looks like any other deadbolt lock with one big difference, the lock can be opened and closed from an app on your Android or IOS device.This is extremely useful if you forget your keys or if you want others to be able to enter your house without giving them a key. Installation is very straightforward. You simply remove your existing lock, install the new lock in its place, download the Level app, and run the app to recognized the new bluetooth lock. As I mentioned, the installation is straightforward; however, you may find that opening for the strike plate on the door frame and door may have to be enlarged (chiseled) to fit the new strike plates.

First let me say that I currently own an August smart lock so I have the ability to compare against another sm,art lock system. The lock came nicely packaged and with very simple instructions. I really liked the fact that this unit is functional with Apple Homekit which is a big advantage for me personally. Everything is simplified for an easy install with only a handful of steps involved and you can even use your existing "handles". The download off a small app gives you control of all functionality & the lock easily paired with my Apple system. The only downfall was that the lock did not fit my existing strike plate and I did have to do a few minutes of modifications to the hole in my door jamb which for me was not a major issue but could be for some. I am a bit on the fence regarding the price but all smart locks seem to be a bit on the expensive side. Overall I like the look and functionality of the lock and would recommend to anyone in the market for one.