Customer Ratings & Reviews
See more imagesLG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - White
- Model:
- WM3555HWA
- SKU:
- 6397860
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
No product
JaimeS Posted
I haven’t gotten my product since August 21. Every time keeps are making me to change the date. Now, it says that will be available on October 28.
No, I would not recommend this to a friendThis review is from LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel
Brand response from LG Digital Customer Care
Posted
Hello there! We apologize for the delay in receiving your LG product. We understand how frustrating it can be to have your delivery date repeatedly changed. We recommend reaching out to the Customer Support team at BestBuy for further information and updates regarding your specific order.
In the meantime, if you have any other questions or concerns about your LG product or need assistance with any other LG-related inquiries, please feel free to send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
- Rated 1 out of 5 stars
Best Buy can promise but NOT DELIVER
SusanB Posted
Was promised a delivery date in FEb then March then May. HATE BB always promise to get the sale then never deliver
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi there, Thank you for bringing this to our attention. I'm sorry to hear about the delays and frustration you've experienced with your delivery date and promises made by the retailer. I understand how important it is to receive your purchase in a timely manner, and we apologize for the inconvenience this has caused you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Rated 1 out of 5 stars
iron box
AmartuvshinB Posted
i have purchase this combo washer 7 months ago , still not working, LG service very weak ...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey there. Thank you for taking your time for reviewing our LG 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer WM3555HWA. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
- Rated 1 out of 5 stars
Does not work
DavidS Posted
Installed in place of a stackable for a tenant. DOES NOT WORK.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hi David, we understand how it may feel for your new appliance to fall short of your expectations. Please allow us to assist! Feel free to send us a DM on Twitter or a PM on Facebook at the handle @LGUSSupport so that we can assist towards resolving any issues you're having with your Smart Front Load Washer and Electric Dryer Combo. We look forward to reaching a resolution you'd be satisfied with. ^Chris
- Rated 1 out of 5 stars
Delivery
CongthienP Posted
Don't give all the components.chat and then call after said chat finally no results
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
- Rated 5 out of 5 stars
Perfect for one
Sololiving Posted
Perfect size for one person. It sometimes takes long to dry using the dryer option, but for me it's fine since I mostly hang dry. I've yet to see how much electricity and water it consumes. Cleaned my laundry pretty well, even in the low spin speed option for delicates. Satisfied with the machine so far, a month into owning it.
I would recommend this to a friend - Rated 4 out of 5 stars
2 in 1
EdwinE Posted
Excellent for tiny apartment spaces and low washing demand
I would recommend this to a friendThis review is from LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel
- Rated 5 out of 5 stars
Great under-counter washer-dryer
user306972 Posted
An excellent compact under-counter washer-dryer. The washer is excellent and quiet, with multiple settings. The dryer takes longer and creates considerable shaking vibrations while in use, but works well.
I would recommend this to a friendThis review is from LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel
- Rated 5 out of 5 stars
Nice washer/dryer combo
RobertC Posted
Once hooked up, this unit performs as expected. It's the perfect size for our needs. It's smaller size is not an issue for us and the longer drying times seem more gentle on our clothes. Plus, we were able to keep some valuable storage space by choosing this. Installation was not smooth but will be reviewed separately.
I would recommend this to a friend - Rated 1 out of 5 stars
Wrinkled cloth., long cycles, does not dry well
Dissapointed Posted
It takes hours to wash and dry- 2 to 4 hours. The clothes come out very wrinkled and wet. This is a serious problem. It's good in terms of compact size and cleaning thoroughly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
- Rated 1 out of 5 stars
Avoid this machine
CwM1 Posted
I hate this machine. It shakes and vibrates like crazy on the spin cycle to the point that it feels like a helicopter is landing on my house. Called LG customer service and spent hours leveling and going through tests and they told me it is operating within specs. Clothes also don’t even smell good when the cycle is done. They just smell musty coming out of the steam dry. Really disappointed in this product and Lg quality/customer service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We're disappointed about the experience you're reporting. All our staff have been properly trained before we're assigned to help customers with their concerns. However, We appreciate the opportunity to use this as a learning experience in hopes of changing your experiences with us in the future. ~Tanisha
- Rated 1 out of 5 stars
Awful
Kaffeineated Posted
Takes 3 hours to dry clothes and still clothes may not dry. Similarity to another review, the clothes smell funny coming out of the washer and the space is so small.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
We're sorry to hear about the challenges you've experienced with the drying time and odor issue. For optimal performance, we recommend checking the lint trap, ensuring proper ventilation, and not overloading the dryer. Regarding the washer odor, running a cleaning cycle with an appropriate washer cleaner may help. The LG WM3555HWA 2.4 cu.ft. Smart wi-fi Enabled Compact Front Load All-In-One Washer/Dryer Combo with Built-In Intelligence accommodates up to 4.2 cubic feet, but maximizing space usage can affect drying efficiency. For further assistance, please reach out via @LGUSSupport on Facebook or X (Twitter). ~ Luisa
- Rated 5 out of 5 stars
Great app
Anel509 Posted
Easy to navigate and great prices. Also has detailed descriptions which is great.
I would recommend this to a friendThis review is from LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel
- Rated 1 out of 5 stars
Order Delay after Delay
Evan Posted
I placed an order for this unit in April and have since been notified three times that its been delayed until now September. If you dont have it in stock then dont offer it.
No, I would not recommend this to a friendThis review is from LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel
Brand response from LG Digital Customer Care
Posted
Hi there. Thank you for reaching us. I'm so sorry to hear that you've been waiting for your LG WM3555HVA washing machine for months and have received multiple delays. I can only imagine how frustrating it must be to have your expectations raised only to be disappointed again.
First and foremost, I want to acknowledge the unacceptable wait time and apologize for the inconvenience this has caused you. It's not acceptable that we didn't manage your expectations better, and I can understand why you're feeling frustrated. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris