Customer Ratings & Reviews
- Model:
- LSXC22396D
- SKU:
- 6078501
Rating by feature
- Storage Capacity
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the convenience of the door-in-door feature and the quiet operation of the refrigerator. The counter-depth design and spacious interior are also well-received. However, some customers have expressed concerns about the water dispenser being prone to scratches and the relatively smaller size of the freezer.
This summary was generated by AI based on customer reviews.
Not as cold even with settings as high as will go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Drinks are not very cold and takes 2 days for ice cream to freeze. Interior is very small ok for a family of 2 more than that and you are in trouble
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Broke Down After 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this during the pandemic since it was one of the only fridge's available. Was great for the first couple months but broken down totally this week. Trying to get LG to send a repair person out has been fruitless and frustrating. Definitely not recommended and I won't be buying anything from LG ever again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Defective
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is defective. We had to return it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Beautiful fridge but terrible quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely not. We have owned this refrigerator for just over a year. We are now outside of the manufacturer warranty and the freezer has started knocking, the refrigerator light has started blinking while the door is closed and intermittently, and the button on the door handle has broken. I do not recommend at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you are not satisfied with the quality of our product.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
2nd service call since purchasing in July 2021
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 2nd service call since purchasing in July 2021. Needless to say to this fridge is crap. I would like to get my money back but it appears I am in endless cycle of service calls. Never buying LG fridge again and definitely not buying from Best Buy again...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Can't use refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOTALLY DISSATISFIED. YOUR TEAM HAS COME OUT TWICE. BOTH TIMES IT WAS THE WRONG TEAM. I HAVE A BUILT IN AND NEED THAT TEAM. TWICE I HAVE BORROWED ICE CHESTS AND EMPTIED MY REFRIGERATOR. THEY WERE TO CALL ME WITH A NEW DATE AND I HAVE STILL NOT HEARD FROM THEM!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited to receive this product, along with the great price. Unfortunately, I received it damaged, Best Buy was unaware of when the item would restock to find a date for a replacement. So, sadly had to go with another alternative. Was very disappointed :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused.^Venette
Refrigerator defective, specs on width not accurat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered LG side by side frig and dimensions on width inaccurate, have tried twice but couldn't get product to fit despite specs that kitchen built to. Best Buy was great however and took the two back without questions
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The LSXC22396D has the following dimensions: Depth with Handles 31 13/16", Height to Top of Door Hinge 70 5/16", Width 35 7/8". We would love to help you find a refrigerator that fits your needs best. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Do not do it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit broke after less than 4 months.Condenser went out and dealing w/Samsung was a nightmare.They required 5 separate visits from techs before starting replacement process. We were w/o for over 2 months!AWFUL PRODUCT
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Horrible Fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this unit it will constantly stop working and you will end up spending time wasted with repairs after repairs and it still wont work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Stopped working in first week.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge stopped working within 1 week. While LG wanted a repair, Best Buy took it back and allowed me to exchange for a Samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you had a problem with your fridge.his is not the quality we expect from our products.We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Do not boy an LG Fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an LG Fridge, if you are the unfortunate owner of an LG Fridge, please type your model number into a search engine followed by: CLASS ACTION
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, staff do not know what to do and do not give you any help and endorse the time and economic costs, I do not recommend them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge arrived with damaged handles then received replacement with one handle damaged on 12/12/20. Ordered new handle and have not received yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you received a damaged item.This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
- Cons mentioned:Freezer, Water dispenser
Awful Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just moved into a new house and had to buy a fridge. I did a lot of research and this seemed like a good fit, also Best Buy didn’t have many options at the time and we needed a fridge asap. I love LG and have owned many of their other appliances/products (washer, dryer, microwave, TV) so I trusted this brand. Within 1 week of owning this fridge we had many different issues with it. 2 days in, the door-in-door light was flickering nonstop it was like a strobe light in our kitchen. Then a few days later the ice maker & water dispenser stopped working. Then the freezer stopped working, thawing almost everything in it, and the bottom drawers of the fridge froze all of the fruit & veggies — a big waste of food. We were already stressed from moving and selling our old house so this was an added headache. We decided to exchange for a GE and it’s like a breath of fresh air! When the delivery tech came for the return-exchange of the fridges, he mentioned that these problems could’ve been caused by the doors not being installed properly by the previous tech, but we won’t know for sure. Please proceed with caution when buying this fridge!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Quiet
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great refrigerator spacious and great quality
I would recommend this to a friend - Pros mentioned:Door-in-door
Door in door is a must have. The Freezer is TINY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to imagine having refrigerator in the future that does not have door and door. It is so convenient and so easy to open the small door. I absolutely love it. However, the freezer is so small as to be a joke. The meat drawers are the size of a shoebox. Pathetic. Nothing is adjustable. The refrigerator side is minimally adjustable. I don't know what they were thinking. It only has two drawers, which are at the bottom. Overall, while the door is fantastic, the rest of the unit is pretty bad.
No, I would not recommend this to a friend Good Purchase!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is some kind of defrost code coming up, that I'm dealing with now, but it's been flawless for the 3+ years we've owned it. Love the window with extra door.
I would recommend this to a friendGreat refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the function in this refrigerator working perfect. InstaView Door-in-Door a big plus! Only problem was to connect to Wi-Fi acces but after three attempts everything working perfect.
I would recommend this to a friendI love this one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- Stunning design. - Performs very well. There are not many choices for counter-depth. This one is the best choice I could find. I really love see-through function.
I would recommend this to a friend
