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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 347 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the convenience of the door-in-door feature and the quiet operation of the refrigerator. The counter-depth design and spacious interior are also well-received. However, some customers have expressed concerns about the water dispenser being prone to scratches and the relatively smaller size of the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 347 reviews
  • Rated 4 out of 5 stars

    WE'RE ENJOYING IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stores a lot of product in a way that allows you to access it without talking everything out. The door in door with instaview is more practical than I thought. I can see what I have without opening the door and since most used items can fit within door in door it costs less to operate and keeps other items colder.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Wonder-Frige

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far superior than expected. Sturdy, exceptionally quiet and well organized! Settings shown on left side so any seasonal minor changes easily made.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    fridge works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works fine much smaller inside then I though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 4 out of 5 stars

    a very elegant design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we like the quality on details and design, door in door is convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything has been fine. One day it went crazy and wouldn't seal right. There was so snow in the fridge part. Not sue what was going on. The door-in-door is super sensitive. The light comes on when the dogs bark! Overall a great purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good design and working perfectly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Separate door help to save energy and convenient access.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer, Water dispenser

    Rated 1 out of 5 stars

    Looking good but not work good Refrigerator!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look of this refrigerator, but it is not working well. The ice maker not coming out enough even for 2 people used. Only 2 years since i got it, now the freezer side broken. It is not freeze anymore, and the refrigerator side not cool enough, all my baby milk turn bad …. I can’t put baby milk and juices on refrigerator side. I hate to call for fix because the cost of it. Sad I don’t know what to do.. maybe from now on LG not is my electronic collection’s brand.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge but they didn't hook up my water.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Side-By-Side Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the InstaView feature which allow you to see what's in the fridge without opening it. Door-in-door feature allow you to access things you use most without opening the whole right side of fridge. Only complaint is the in-door ice & water dispenser. It is not well designed and the water shoots outwards instead of downwards into the cup.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I haven’t had any problems so far. I don’t have the water hooked up to the fridge yet but everything else works great .

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quick access door! The fridge is amazing and has a ton of space. It’s awesime!

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of the fridge. So far so good. The only thing that takes getting used to is that the water comes out of a small hole in front of the ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of Usable Space!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite a smaller size than I've had in the past, this refrigerator is set up so well on both the cold and frozen side that there are no issues with space. Very usable door storage, along with adjustable shelves, are a winning combination. The ice maker takes up some room on the freezer side, but not so much that you can't store a ton of stuff in the doors and on the shelves. Of course, being an LG, it's dependable, while providing the nice InstaView feature that sets it apart from the rest!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, no complaints yet. Counter depth was just the right size and fit in the space that I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 3 out of 5 stars

    Looks Great! Functions OK!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks great in our kitchen. The door-in-door is a nice feature. The two downsides are there is no lunch meat / cheese drawer and some of the shelves in the door or only accessible from the outside.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of your refrigerator. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great thus far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good space, however doesn’t always light up when you knock

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has so much space inside and love the door to keep items we use a lot.Im using bottom shelf in door for wine.It looks so classy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator so much . It has plenty of room. I especially love it for its side by side feature. My frozen foods are more organized and easy to find. We don’t waste food anymore. I also love the refrigerator door with its separate door for frequently used condiments etc.. I don’t have to open the entire refrigerator to pour a cup of milk or for some ketchup. Knock the glass door and you can see what you have in the front of the refrigerator. Super love !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for busy family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the front opening to save on energy and keeping items cool. Works perfect for all the common items for the kids that they need more often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product and customer service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn’t be happier with the gorgeous design and function of our new fridge! We actually ordered the same model from Costco and were expecting a two-week delivery window, just in time to have it for Christmas. The day before my expected delivery I called and was told it was delayed six additional weeks! I cancelled, went to Best Buy and they were able to have it delivered within 48 hours, plus they price matched the amount I would have paid elsewhere. I will only be buying appliance from Best Buy in the future.

    I would recommend this to a friend
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