Customer Ratings & Reviews
- Model:
- LFDS22520S
- SKU:
- 6185332
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's size, overall performance, and capacity, noting it works well and offers ample space. The water dispenser, quiet operation, and design are also well-received. However, some customers have expressed concerns about its susceptibility to fingerprints.
This summary was generated by AI based on customer reviews.
BEWARE. LG will not last.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.15 months after receiving this French door refrigerator, it now longer cools down. I went to look for ice, and the ice cubes were floating in melted water. This is the 2nd time that an LG refrigerator fails, In my last condo, I also experienced this with two LGs. The joke is on me for believing the 3rd time around LG would not die.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case by scheduling repair, however need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
Good starter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price too high quality not known yet we will after one year
I would recommend this to a friendHassle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in January, received it in March and I am still jumping through hoops trying to get the ice maker to work. It’s been horrible dealing with LG, Geek Squad and getting appointments. The techs cancel and they change appointments without notifying me. A tech has replaced the entire ice maker already and it still is not working. Waiting again for another tech to come out to diagnose the issue. I’m very disappointed that I spent money on this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
No Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not give you a good rating on this product. I purchased it on 6/2/2022 and as of 10/24/2022 I have as to yet get the item from you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions please don't hesitate to contact us via direct message on Facebook so we could assist you.^Venette
Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delicered 12/23/2021. 02/20/22 --> leaks in 3 places (filter, ice maker, bottom tray). Water everywhere.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has dent on side. Delivery guys took pics, said you would call me. No call yet
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steve. Thank you for letting us know about the dent on the LG Refrigerator (LFDS22520S) model. We understand how important it is to receive your appliance in perfect condition. We strive to provide exceptional customer service and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To expedite the process and ensure you get the support you need, please reach out to us on social media @LGUSSupport with your purchase details and the photos of the damage. We can help facilitate a resolution, whether it’s arranging for a repair or a replacement. ^Juvy
Can’t write a review because they haven’t deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can give no opinion yet. How about giving me a date that you’re going to deliver it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. Thank you for reaching out about your LG Refrigerator (LFDS22520S) model. We understand the importance of a clear delivery date and appreciate your patience. We strive to provide exceptional services and ensure a smooth experience.
To get the most accurate information regarding your delivery, we recommend contacting Best Buy customer service at 888-237-8289. They should be able to provide you with an estimated delivery date.
If you have any questions about the LG product or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help. We appreciate your understanding and look forward to assisting you. ^Juvy
- Pros mentioned:Overall performance, Size
Fridge review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Looks cute in my kitchen. Fits in a smaller space if needed
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance, Size
Great price, size, quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits really nicely. Works well and very efficient. Surprised by how much we are able to fit in
I would recommend this to a friend - Pros mentioned:Capacity
Very beautiful refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received today, refrigerator is so beautiful it has so much room inside. Had a side by side for years and not much room but this one is very deep and roomy. Great buy! Thanks for great installation!
I would recommend this to a friend Fingernails meet chalkboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this refrigerator!!! The moment I plugged this in I regretted it. The buzzing, humming, high pitched drone is, according to LG, normal. I've had a technician out, hoping for a fix but also knowing that it was the first step in being able to return it. Nope, it's normal for a brand new refrigerator to drive you crazy with a symphony of R2D2 cover songs/sounds. AVOID!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Fred, thank you for your review it is very important to us. I hate to hear of the trouble caused to you due to your refrigerator making buzzing,humming and high pitched noises. I can understand how frustrating this situation may be for you and I would love to assist. If you will, please click the link pasted below for additional assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH
- Pros mentioned:Capacity
Excellent Product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Very spacious. Need more food to store, good problems to have.
I would recommend this to a friend Multiple issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't enough room for tall bottles. My food gets frozen in the refridgerator even when the temp is set to 40 degrees. Magnets do not stick to fridge. Plastic top for pull out drawer broke within 1 year. Filter is easy to change, Occassionally, the ice maker dumps water and freezes the ice cubes all together. Top drawer in freezer section doesn't pull out far enough to get larger items in the back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFDS22520S) model. We're sorry to hear about the multiple issues you've experienced on your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Size
Good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have fridgefir 7 months- perfect fit in our galley kitchen!
I would recommend this to a friend Breaks easily!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge stopped working out of nowhere in <4 years from purchase. Reached out to LG and they said I needed to work with an LG technician. Cool. Technician reaches out asking for a receipt — I tell them that I didn't keep a receipt (because I didn't anticipate my fridge breaking anytime soon) and they said reach out to LG. Reached out to LG and LG says the manufacturer sticker will suffice. I send that to technician. I get an appointment confirmation (days later, but at this point, sure!) and everything seems good. And thennnnnnn the next morning I get a call from the tech service company saying they still need a receipt? Huh? I tell them that I don't have one and LG told me the manufacturer sticker would suffice. They say that I will need an "APN".... I ask "what's that?" And they simple restate that "you'll need an APN." Okay! I reach back out to LG via chat requesting an APN and they say that they no longer use APNs. Hm. That's weird! I call the tech service company back and tell them LG no longer uses APNs and the guy seems a little amused and says "they definitely do, I just saw one" and tells me that the person at LG was likely just getting off their shift or didn't want to assign me one. Tea! I chat LG once again with the issue and they say that they will call the tech service company directly to resolve this. I wait a few hours. Call tech service company back. They haven't heard from LG. Imagine that! I chat LG AGAIN asking if they can reach out to the service tech company while the chat is still live. They say no. I ask to speak to a supervisor. The chat agent says "why would you need to speak to a supervisor?" Baby girl if you knew what I know. I say that I've spent enough time on this and need to escalate to get a resolution as soon as possible. They make me wait five minutes and then say that a supervisor isn't available via chat and that I'll need to call. This is so fun! I call LG and it seems like it's going well and then the guy asks me for a receipt. I inform him, again, I do not have one. He asks me to call the retailer to get one. I say "I will not be doing that, I have wasted enough time. Take me to your leader." Supervisor jumps on 10 minutes later and guess what they give me? An APN! The mythical APN! It does exist! I then have to call the service tech center back and give them the APN. TBD if they actually come and if the fridge can be fixed. I've read that the parts are unavailable. I've also read that the compressor that they "fix" the fridge with is the same one that stops working within five years. I've also read that LG was aware they were using faulty compressors. So yeah. LG lies. Like actually lied straight to me. I don't like LG anymore and you shouldn't either. Don't buy this fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tyler. Thank you for sharing your detailed experience with the LG Refrigerator (LFDS22520S) model. We understand your situation, especially with the back-and-forth you’ve encountered. Your feedback is essential, and we want to address your concerns. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
First, it is important to ensure you have the correct information moving forward. If the technician needs to access specific parts or repairs, you must confirm the details directly with them using the APN you received.
While we understand that parts availability can be an issue, we encourage you to keep communicating with the technician and our support team for updates on the repair status.
Please send us a private message on social media @LGUSSupport. Our dedicated team is here to assist you further and explore all possible solutions to resolve your concerns. We appreciate your patience and are committed to helping you through this process. ^Juvy
It keeps things cold, so it has that going for it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Year and a half into it and several gripes. The door water has always been cool at best, never really cold and annoyingly always much warmer than water than has been chilling in the fridge. The bottom right door stopper has already broken off and required replacement. The lower pull-out shelf pop-up cover of the fridge section now has 2 out of 3 hinges broken; because it doesn't really do anything we won't be replacing that. 3 of the clear door shelves now have cracks in them; can't wait to replace those a $50+ a pop. Freezer section has been more robust, so far no broken parts. The way shelves are laid out there's not much flexibility and ultimately we end up having wine/beer bottles on their sides and pot lids turned upside down to accommodate them vastly more than we did with the previous fridge we had in this space. Overall extremely disappointed with this purchase, would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Brad. We want to thank you for taking the time to communicate with us about your experience. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We will surely pass on your feedback to the rest of our team.~Anthony
Cristy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people that came excellent they they took their time and they were awesome
I would recommend this to a friend