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Customer Ratings & Reviews

Your price for this item is $974.99
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The comparable value price is $3,899.99

Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 766 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator. This is my second purchase of an LG appliance suite in three years (second purchase for another home just be clear) and these just do not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 3 out of 5 stars

    Replacement for previous LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good improvement on water in door design and location of water filter. Product looks good and fits into space well. Not sure about usefulness of craft ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG firdge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge. Has good usable volume and fits perfectly into the old spot. Has easy access to all the drawers as well and feels like it holds more than the prior fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge at an awesome deal.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to find the exact refrigerator I wanted at a great price. The salespeople were helpful and assisted with coordinating the details of my delivery, which also went smoothly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a lot of room for tall (milk gallon, whipped cream canister) items due shelf layout and limited door holders as a result of the in-door ice maker. If you're OK with working around this, it's a very good unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is in a second home and I haven't had a chance to even read the manual yet, so only giving 4 stars for now. It looks wonderful and as of now I'm sure it will deserve a 5 star rating eventually.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Allot in a smaller package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our replacement choice after our larger LG froze up and had to be replaced. So far we like all the features and it holds close to our larger fridge due to the filter move placement. Freezer is a little small.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great LG Frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer should of been more informative relative to how long the refrigerator should sit and should have removed all tape and plastic from the frig as part of the install for the price I paid, not a cheap appliance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. A few things I didn’t like so much were the shelf in the doors can not fit liter bottles, and the craft ice maker makes 3 cubes be day! If your having a get together, you better save your cubes up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge, but still trying to figure out how to make the water and ice taste better. There is a horrible metallic taste to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Works as promised. Looks very good and blends decently well with the counter. Best buy installation was easy, professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, only bad thing is it’s not as roomy inside than most fridges. The craft ice comes out deformed for the first couple of weeks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the refrigerator on promised date. They put it in hooked up the water for the ice maker and took the old refrigerator out without scratching anything. The were nice and respectful wore masks, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator is very nice. I like a lot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator quit and I had company coming. Sal was very patient and helped me a lot. He is very knowledgeable. Guys that delivered we polite and professional. A good experience from beginning to end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a problem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator that replaced almost the same thing as the old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to shop best deals that’s why it’s named Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer needs better drawer spacing. The trays are so shallow they dont hold much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A pretty good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good refrigerator but accessing the in door ice is not too easy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    LG 23.5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the way it dispenses ice. It seems to spray outside your cup no matter the size. Something else I didn’t like is the handle on the bottom drawer is not a metal instead a rubber type handle which I could see wearing after 5 years or sooner, maybe even cracking whereas this wouldn’t happen with metal. I wanted a ice/filter water dispenser and was somewhat limited because of space availability. I like it for the most part it’s better than what I had and if easy to return/exchange I would.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad refrigerator seal around right door

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend 3000$ to find out the door doesnt even press against the fridge enough to get a proper seal.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG