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Customer Ratings & Reviews

Your price for this item is $974.99
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The comparable value price is $3,899.99

Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 766 reviews
  • Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. Great looking, more spacious then the kitchenaid I replaced. The craft ice is slow to produce. So far I'm very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working as expected have had no issues with refrigerator since installation. like color, looks and features it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First fridge after 25 years

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my fridge after 25+ years of service. Reviews seem solid and i'm a fan of LG products. So far so good. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Delivery was great. Still too early to evaluate.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy Craft Ice or work w/ LG Cust Support

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend the Craft ice - nor LG support - absolutely horrible. 2 ice maker replace, 1 circuit board replace, 1 certified lg tech saying everything is perfect (but no ice), countless requests for the same purchase receipt. and changing rules on an 'unrepairable/in-warranty' product. Rest of the frig works fine, but I paid a premium for this to go into my bar. LG Cust service does not call back or follow up - they are very professional and curtious on the phone, but its been 2+ months dealing with this still unresolved issue. They are going to run out the clock on the warranty repair - I have 3 more months to go, but no confidence.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your experience with your LG Craft Ice Maker/Customer Support. This is not the experience we want for you. We would be happy to know how we can make things right. Please allow us to look further into resolving this. We need to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha LG

  • Rated 5 out of 5 stars

    New frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GreaT frig. Works better than advertised. Looks great and really adds to the kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Item. Just as advertised.would recommend to all our friends.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG…Not so great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pull out drawer has a useless cover. Freezer drawers are not the best, if they go off track, good luck. Craft ice maker died right at the one year mark. Would recommend maybe a different counter depth fridge. One positive, the smudge_less stainless steel really works.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product. Especially the interior design is of high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Right size for me and I would recommend it to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the ice balls

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing since the day it came out. I use it daily and haven’t had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG refrigerator. Really changes the look of my kitchen. Always had solid black appliances.. much more modern-looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks great in my kitchen and the installation team efficiently worked to connect and test the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far meeting expectations.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have it for a week or so. So far meeting expectations. Way too soon to know what long term usage will produce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practical and Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator! Love the fact I can arrange shelves and baskets as I like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG French Door Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! They were efficient and very pleasant. They removed the faulty refrigerator and replaced it with the new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered when stated. We have not yet used this product. We'll be using it within the next few weeks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok fridge overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s only been a month and half since I purchased it and so far so good. Overall it’s a good fridge. It’s bit loud when making ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and wonderful installers! Only downside is the ice maker is lower capacity due to it being a counter depth I guess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It holds everything well and works perfectly for our needs as a family. Love the decorative handles

    I would recommend this to a friend