Customer Ratings & Reviews
- Model:
- LRFXC2416D
- SKU:
- 6395325
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.
This summary was generated by AI based on customer reviews.
If you like drinking pool water, this is for you
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how much water we run through the filter the water tastes like drinking out of a pool. After 2-3 gallons it starts to taste better but then if you go back for a drink an hour later it tastes like pool chemicals again. Awful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Really not a fair review...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG refrigerator is EXCELLENT in every way...EXCEPT ONE! While the Craft Ice Maker is a nice idea, it just doesn't work. Three ice balls every two days is just not doable. This same refrigerator is available with a standard second ice maker. BUY IT!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not functioning as designed. There is an option to produce 6 pieces of Craft ice. Please refer to your owner’s manual on page 26. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Water leaking from water and ice dispenser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not even a month the water is leaking from ice and water dispenser.the panel in the fron doesn’t stay lit
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Major flaw in door closing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right front door does not close correctly. We bought the fridge, then had it replaced with the same model. The new model had the SAME problem. We will be returning this one and replace again with either a different model or brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Bad Taste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator about two weeks. We are unable to use the water or ice from this refrigerator. It has a terrible taste.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Do Not Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy; Had the Craft Ice Ball dispenser replaced after three months and now need it done again. 3 months later. Don't waste your money......
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple repairs on your ice maker. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
We had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a few issues especially with the taste of water. we flushed for days and it still make no difference. We replaced it with the Samsung and have been happy since,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the one I wanted it’s to small the girl said this is what I ordered so I said I would keep it but I’m regretting it it’s just to small I hate it not at all happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Craft ice fails.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The craft ice on this machine breaks. This is a common problem. Avoid.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
- Pros mentioned:Craft ice, Refrigerator size
2 Years In and Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok now that we’ve had this awhile: It’s EXCELLENT! We got this almost 2 years ago, finally doing a review! Absolutely no problems and I hope I’m not jinxing it. 2 ice makers - both working beautifully. Large balls in lower, water and ice in door. So much room and still counter depth. In laws are in need so I’m going to buy another if this exact model, why change what’s working? Open area for large items, shelves/bins good quality, doors hold lots and well placed. Temps are easily adjustable and even throughout. Quiet operation - getting door ice is a little noisy but that’s a quick thing and normal. Internal water filter a breeze to change with indication when it’s due. Great lighting, easy to clean, holds a lot! We have no complaints- you will be happy, if not, the problem is not with the refrigerator. Doors and bottom freezer open effortlessly, nice non-annoying chime if doors are ajar. Well designed, did I mention we’re going to buy a second?
I would recommend this to a friend - Pros mentioned:Craft ice, Space
Special ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible ice maker. Makes ice balls for beverages. Great storage space. Attractive. Cabinet depth. Fits perfect
I would recommend this to a friend - Pros mentioned:Craft ice, Space
Nice Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for just a few months but I really love it. Looks great and has plenty of storage. Having 2 icemakers is a real plus. I would purchase again.
I would recommend this to a friend - Pros mentioned:Craft ice, Refrigerator size
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Plenty of room and 3 choices of ice is amazing.
I would recommend this to a friend - Pros mentioned:Craft ice, Refrigerator size
LG is not Supported by Best By
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this LG Refrigerator against recommendations of friends based on frequent failures and slow support from LG. At 1st we loved this refrigerator so spacious, sleek looking and the ice maker both craft and regular are spectacular. The refrigerator was delivered on 8/17/2020 and our 1st failure is today on 11/1/2020. We called Best Buy and we were forwarded directly to LG, it seems Best Buy sells but does not support LG products. On a Sunday I was able to reach LG and schedule a repair for 11/9/2020, so I am now without a refrigerator for at least a week. The bottom line never purchases an LG product from Best Buy and from now on I will buy appliances from local retailers with repairs capabilities.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
LG is the way to go.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator and the design of the shelves. However, I don't know how long I've had it and I just noticed the tiny shelves on the doors at the very bottom. I am sure that will come in handy.
I would recommend this to a friend- Pros mentioned:Space
Nice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big spacious fridge, lots of space and great looks
I would recommend this to a friend Life is Good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is working well. The shelves and freezer section took a few minutes to get used to. We had to figure out how we would place things, and once that was accomplished, we continue to be happy with it.
I would recommend this to a friendLove the Look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look... Have not had a chance to use it yet
I would recommend this to a friend- Cons mentioned:Compressor
Lemon!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the frig about a year. Compressor failure, even bought the extended 3 year warranty. NO TECHS, NO RESPONSE, and saw online LG frig has a class action lawsuit for compressor failure. It's junk, don't waste your money. No frig for 3 weeks!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating.Thank you for taking time to review this product.. We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
DO NOT BUY. Warranty & Quality are Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS (or anything from LG if you ask me)! If I could give it zero stars I would. Bought this fridge 2 years ago & have had to replace the fan TWICE now. It's $430 through LG to replace - EACH TIME. The fridge looks nice enough & it was great while it worked. It's made fine, but the actual functionality of the fridge is so poor. But the ice makers are absolute garbage & LG's customer service makes me enraged. They do NOT care that you just spent $3,000 on a fridge that didn't even last 2 years. They don't tell you when they send someone out whether or not it's covered under warranty, and then you get charged outrageous amounts of money to come fix their brand new product. GO with literally any other brand. Although, we switched from a Samsung & their ice maker wasn't much better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BridgetK. We're truly sorry to hear about the challenges you've faced with your LG Refrigerator (LRFXC2416S) model. We understand the frustration and inconvenience that comes with having to replace the fan multiple times, and we regret that this has been your reality. We strive to provide products of the highest quality, and it's disheartening to learn that we fell short of your expectations. If you have any further questions or need assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy