Customer Ratings & Reviews
- Model:
- LRFXC2416D
- SKU:
- 6395325
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.
This summary was generated by AI based on customer reviews.
Worst Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this same product from a retailer other than Best Buy, but we are so mad we are posting wherever it is sold. The ice makers, especially the craft ice maker will start giving you problems after approximately 1 year and the support people will tell you to unplug it and defrost it for 48 hours and "see if that helps". This is a one-year-old fridge and shouldn't be giving problems at all. Other reviews agree with ours and say if you repair the craft ice maker, you will have the same problems in the same short amount of time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We sincerely appreciate you taking the time to share your experience with the LG Refrigerator (LRFXC2416S) model. We understand how frustrating it can be to encounter issues with a product that should provide reliable performance.
We are genuinely sorry for the inconvenience and disappointment you've faced with the craft ice maker and the support you received. Your feedback is valuable, and we take it seriously. It's clear that we have fallen short of your expectations, and for that, we apologize. We aim to continuously improve our products and provide reliable solutions. For basic troubleshooting kindly visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-understanding-your-lg-craft-ice-maker--20153121305850. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Be aware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a counter depth refrigerator and since this one had plenty of good reviews, I decided to purchase it. Not sure if we just got a dud or what but I purchased this fridge on February 23rd, 2023 and we've already had SO many issues. Number 1, the craft ice maker broke after 6 months. Number 2, the main ice dispenser barely keeps up with a family of 4. Number 3, the eval fan broke. Number 4, it scratches VERY easily, so if you have kids that will touch the fridge, I'd steer clear. SUPER bummed because its a $3000 fridge and it's looking like we may have to already purchase a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We apologize for the issues you have been experiencing with your refrigerator. It is disheartening to hear that the appliance has not met your expectations and that you have encountered multiple problems within a short period of time. We understand how frustrating it can be, especially when you have invested in a high-end product like the counter-depth refrigerator. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Horrible Death Rattles & Fraudulent Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the loud death rattles that this refrigerator began making a couple months after purchase, an entire floor of my house has become intolerable. A repair technician has attempted to calm its maddening noise on three repeat visits but could do nothing. This product is clearly defective and apparently just needs to be replaced. I’ve asked LG to address the issue somehow but they did nothing. I’d advise you to not believe in any sort of warranty because it appears it won’t be honored. As a result of this horrible experience and LG/Best Buy’s failure to address the issue, I can’t imagine I’d ever again buy an LG product or anything else through Best Buy. I highly suggest you avoid exploring the torment a nuisance piece of junk fridge can bring to your life.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Stay away from LG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$900 repair for a known panel issue to be replaced. Happened 3 months out of warranty. Stay away!
No, I would not recommend this to a friendCheap Plastic crafted ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had many issues with the crafted ice maker would not but this brand again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Laura! We'd love to address any issues you're having with your new Craft Ice Maker! If you could please reach out with the link below and let us know what's going on, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Lg refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy refuse to repair a defect, I paid for an extended warranty???
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette