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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 162 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the 27.1 Cu. Ft. Side-by-Side Door-in-Door Smart Refrigerator with Craft Ice for its spacious interior, well-designed door-in-door feature, and the unique craft ice maker. Many customers also appreciate the overall design of the refrigerator, noting that it enhances the look of their kitchen. While there are a few concerns about the door swing, the overall sentiment towards this product is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 162 reviews
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Glad this was in stock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, love the craft ice feature. This was the reason why we went to buy this model. Glad my old one died Labor Day weekend. The sales on this model were in our budget. Runs quiet and plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door-in-door

    Rated 5 out of 5 stars

    I AM IN LOVE - VERY SOPHISTICATED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I researched the various refrigerators. This is a refrigerator that looks modern and has very clean lines. I love it has no pull out handles. Very sophisticated LG is the only one that makes a craft ice for my drinks. In addition I love having the door within a door then I can grab my water or soda or orange juice. The one for you just tap you can see what you have but then you have to open entire door.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door-in-door

    Rated 4 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this refrigerator for over a month now. I really enjoy the craft ice and door-in-door functions. If the small door could be magnetic and close tight by itself, I would give it the five stars. The small door was left open or ajar if I didn't make an effort to close it because it was closed by a latch.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for the feedback, we will send this to our research and development teams for improvements. ^Jennifer LG

  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Great Value For The Money!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great refrigerator. I love the dual ice makers, it is one of my favorite features aside from the door indoor function. One thing to keep in mind is to make sure that you check the dimensions of the refrigerator and make sure that it will fit in the space in your kitchen, it is a big unit. It stuck out 2 inches further than our previous Frigidaire Gallery side-by-side fridge did. If I had to nitpick, it would be that I wish the lighting was a bit better inside the fridge and freezer sections. I really like the Samsung fridge lighting strips, as they light up all areas of the fridge and freezer. I wish LG had that too. Also, it’s been several months of usage and our water from the dispenser still tastes kind of funny, even though it is filtered in the fridge and the filter is brand new. Not sure if that’s just normal, but it is something that we all notice, as we came from filtered water from the local filtered water store. Otherwise, this is an awesome fridge so far.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got delivered on Saturday. So far so good. Sleek design and we love the dual icemakers. The only thing I would suggest is to make sure you know the dimensions of the space this fridge will be going into. The door open 3 inches wider than the fridge and ours slightly hits the wall next to it.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design, Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Sleek design, great color and love the dual I’ve makers. Very spacious. Highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Size Matters

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! So much space inside! This replaced a counter-depth refrigerator which died at the beginning of summer quite unceremoniously. This sticks out maybe 4” more but you open the doors and it’s like the TARDIS in there. Definitely bigger on the inside! Some call outs…not issues but things that I noticed. 1) No butter drawer. I know this is odd and totally unnecessary, but after 50 years with a little butter nook/drawer it just feels weird, even knowing that that was really just wasting space. 2) Refrigerator bins look like you should be able to pull them from the top, but no! You have to pull them from the bottom. Not a big deal yet, even at 6’4” and being somewhere north of 50…but in another 5 years??? Time will tell. 3) The Fancy Ice (I can’t remember what they call it) is cute but unnecessary. I have yet to see a true sphere or have the ice completely clear. True I have it set on the fast speed (6 spheres a day vs 3) because, it’s summer in Texas, people! 3 spheres a day? You gotta be kidding me. Seriously though. Love this machine!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door-in-door, Space

    Rated 5 out of 5 stars

    New fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Craft ice and door in door features are great! There's a lot more space than our old fridge too.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and freezer. Craft ice tastes odd even after a year. But love the small door and the freezer and fridge have lots of room.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door-in-door, Space

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig. Spacious, love the door in a door. The ice maker is terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for a few weeks now and love it. The craft ice feature is fantastic. So much easier than using silicone molds. The unit has plenty of space. Much bigger than what we're used to. It's also very nice looking. The crushed ice feature is so-so. Really my only complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage space, the temperature is evenly distributed so food lasts longer especially items stored on the door. The Craft ice maker is very nice and drinks do not get watered down from them.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Fingerprint resistance

    Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator ,very spacious inside, craft ice is a plus. finger prints resistant and I got it at best price at Best Buy. I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great fridge after 2 weeks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, after a couple weeks, we are very happy with this purchase. The craft ice making is great. The design is sleek and the fridge has a lot of room as well. The firdge wasnt initially installed level, but they came back out and leveled it, which was great.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Space

    Rated 5 out of 5 stars

    Convenience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator, it has a lot of room. The door in door is nice to just get your milk, soda or mustard, they are all right there. I like how I have 3 choices of ice cubes, not 2 but 3! Very nice refrigerator. Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Best refrigerator ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been so happy w/this oversized side by side refrigerator! It’s has so much room and doesn’t seem like a side by side. Best feature is the craft balls and easy access side door! Highly recommend! And it got delivered w/in 3 days of purchase

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    The best purchased ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it; it’s spacious bright and so sleek!; there’s two types of ice system and the window to easy access makes it so easy for my kids to gran their snacks for school

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Smart LG Fridge side by side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is pretty nice. Especially, craft ices option. I didn’t expect it’s stored a lot of food. The temp display panel little confused to sync wifi. But over all it’s beautiful and look elegant.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door-in-door

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Had this for almost two months and still loving it. The craft ice is amazing and the door in door is much more useful than I originally thought it would be. Overall, extremely happy with this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love this LG!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a few weeks to give a fair review...i absolutely love this fridge! Very roomy, quiet you never hear it running. The craft ice is nice i use it often. I would give it 10 stars!

    I would recommend this to a friend
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