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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1478 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the refrigerator's overall performance, ample storage space, sleek design, and appropriate size. Many appreciate the quiet ice machine and precise temperature control. However, some customers have expressed concerns about the ice maker's ability to completely fill the ice bucket. A few have also noted an undesirable plastic taste in the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,478 reviews
  • Rated 5 out of 5 stars

    Super Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that delivered our LG fridge were awesome!! They hauled out our old fridge for us, hooked up our water supply line and verified no leaks. They then tried to fit the fridge into the alcove but there was 1/8" interference (my problem--I removed the drywall on one side so the opening was wider by 1/2", then the fridge fit) Totally satisfied with these two gentlemen and their service.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Storage space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, lots of space! Door handle is a little weird as it under a gap in the doors! Ice machine is quiet and drops a lot of ice quickly.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Welcome to the LG family! Lets take a look at the door handle gap you have mentioned. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #, a picture of the issue and we will determine whether or not repair is needed. Thanks. ^Jennifer LG

  • Pros mentioned:
    Noise level, Storage space

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is quiet, spacious, and easy to use. This is just what we need for our home environment. Highly recommend this appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Loved it..

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. We liked it very much. It is spacious, easy to adjust the temp, easy to remove or up/down the racks. We liked the ice plus technology very much. Overall product is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Looks great, works great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little nervous about the size of this one fitting into a customize space for a fridge with slightly smaller measurements since the house is older and has slim doorways compared to homes built afterwards. Boy am I glad it worked out!! Fridge fits like a glove and looks good! Its been working well ever since it was delivered. Drawback: You do lose a deli drawer in the fridge but gain a shelf in the freezer (fair trade-off). I can say I'm satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A awesome refrigerator with water and ice in the door we absolutely love this roomy unit it is exactly what we expected from a great company!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    Extra frig.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it, keeps food very cold . Looks nice

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works beautifully and quietly. We couldn't be happier. The installation was accomplished quickly and effectively, without a hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Nice two door

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Works good. Good use of a minimalistic design. Got fooled and thought it had four doors, but not so disappointed as to take off a star.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing size and beautiful look! Wow such an upgrade from what I had before!! Definitely a beautiful option!!

    I would recommend this to a friend
  • Cons mentioned:
    Water taste

    Rated 2 out of 5 stars

    Stay away from LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the taste of water is important to you then I would not recommend this fridge. I would also not recommend LG as their customer service has gone down drastically. I have called several times regarding our water issue and have done what they recommended (change the water line to a pex line) and it didn't change the taste. I started the calls from the onset of getting our fridge. Recently I called back and it was promised that a supervisor would call me back. It has been a week and still no call. They previously told me they would send a tech out to check on our water dispenser and they did not follow through on that. I will not be purchasing an LG appliance again. Our old fridge was an LG and had great success with Geek Squad as that fridge had challenges with the ice maker (it ended up being a recall situation). I figured it was safe to go with LG again however I was wrong.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, StephanieB. Thank you for sharing your experience with your LG 27.2 Cu. Ft. Side-by-Side Refrigerator with SpacePlus Ice.

      We understand your inquiry regarding the persistent water taste issue and the challenges you have faced with reaching a resolution through customer service. We recognize that not having access to great-tasting water from your refrigerator is disappointing, especially after taking steps like changing the water line as recommended.

      We would like to look into your case and ensure the promised steps, like the supervisor callback and technician visit, are addressed.

      Simple Troubleshooting Step: Please verify that you are using an official LG certified water filter and that it has been replaced recently and properly installed. An uncertified or old filter can significantly impact the water taste.
      https://www.bestbuy.com/product/lg-27-2-cu-ft-side-by-side-refrigerator-with-spaceplus-ice-stainless-steel/JJ8VPZS9LF
      For further assistance and to check on the status of your existing case and previous communications, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    I love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. Best fridge we've ever had and we're in our 60's so we've had a few. Lots of space and love having ice every day. It lets you know if a door is open too long. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Almost Perfect!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge because we needed a new one, but this one has surpassed my standards in almost all areas! The compressor being on the top helps mitigate cleaning out pet hair. My only gripe is that the water/ice dispenser is a little clunky and you have to press the middle button very hard to switch between types of ice and water, and that the crisper drawers normally for fruits and veggies dont have humidity options.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works awesome!!! The design is sleek and its stainless steel so pictures and notes can be hanged up on the doors. I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Overall Ok with some quirks…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works well and quietly. It has deep shelves but there are some odd configurations as a result which can make it challenging for some storage and retrieval. The doors will literally slam shut if you don’t keep your hands on the somewhat awkward handles, which are horizontal slots in the doors, located about halfway (a bit low imo). The water tasted bad until we had run many more than the recommended 5 gallons and the water/ice dispenser is also a bit awkward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge but a minor flaws

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, got it a few days later works well for what I need it. I should have upgraded and got the model with the craved ice and smart connectivity but after dealing with my whirlpool that I bought last year having to call it in 6 times, I am just happy that this one is working great so far. Like that it is sleek with the door handles tucked under( which is an adjustment) but the only thing I have cons with is the design water/ice dispenser if you do not have the cup up all the way the ice will spill out and if yo don’t have the water at certain angle it will spill as well. LG should make a better design other than that I love it

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    No problem refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our refrigerator.No problem so far. I hope we have no problem in future. We like the design and have more room inside than our previous one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps everything in the fridge and freezer cold 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Design, Storage space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Very spacious! Great price! Ice maker works great! I love the flushed look without handles. Very sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Storage space

    Rated 5 out of 5 stars

    Simple and Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product. Just so much space, and a nice and easy layout. The genius is in the simplicity, and the sheik look.

    I would recommend this to a friend
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